Luis O.

Luis O. Email and Phone Number

IT Director | FinOps & Management | CX & ITSM Excellence | Agile & DevOps Transformation | Data-Driven Decision Making | KPI Optimization & ITIL Governance | Expert consultant IT OPs - Business IT @ ITera Process Consulting
cundinamarca, colombia
Luis O.'s Location
Mexico City Metropolitan Area, Mexico
About Luis O.

IT Director with over 15 years of experience, results-driven and specialized (On-premise/Cloud) in IT Operations and Customer Experience (CX). Proven track record of leading high-performance teams globally, improving processes, and boosting customer satisfaction through data analytics and automation.Passionate about collaborative work, driving innovation with a customer-centric focus. Skilled in enhancing processes using agile methodologies and leveraging best practices from ISO, Agile, and DevOps-DevSecOps, FinOps, Six Sigma, Lean, frameworks to achieve measurable and tangible business improvements.Ready to elevate your operations and tackle any challenges on the path to success.Let's add the value your business needs!

Luis O.'s Current Company Details
ITera Process Consulting

Itera Process Consulting

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IT Director | FinOps & Management | CX & ITSM Excellence | Agile & DevOps Transformation | Data-Driven Decision Making | KPI Optimization & ITIL Governance | Expert consultant IT OPs - Business IT
cundinamarca, colombia
Website:
iteraprocess.com
Employees:
277
Luis O. Work Experience Details
  • Itera Process Consulting
    Manager Cloud
    Itera Process Consulting Dec 2022 - Present
    I currently lead Managed Services at ITera, where my mission is to deliver world-class multicloud operations for our clients. We serve as the strategic partner for more than 300 clients across 4 countries (Spain, Mexico, Peru, and Colombia) through a multidisciplinary team operating 24/7, ensuring agile and effective responses every day of the year.My expertise spans cloud management, monitoring tools, and IT service operations, helping businesses maximize technology value. I focus on continuous improvement, customer satisfaction, and operational excellence—committed to elevating managed services to the next level.
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  • Kio Networks
    Gerente De Operaciones
    Kio Networks Dec 2011 - Dec 2022
    Ciudad De México Y Alrededores, México
    View
  • H&A Smart C
    Cofundador & Ceo
    H&A Smart C Jan 2012 - Dec 2019
    México
  • Ocm-It®
    Ingeniero En Sitio
    Ocm-It® Mar 2011 - Dec 2011
    View
  • Cepra
    Ingeniero De Servicios
    Cepra 2008 - 2011
    View

Luis O. Education Details

  • Universidad Uem
    Universidad Uem
    Licenciatura En Ingeniería En Sistemas Computacionales

Frequently Asked Questions about Luis O.

What company does Luis O. work for?

Luis O. works for Itera Process Consulting

What is Luis O.'s role at the current company?

Luis O.'s current role is IT Director | FinOps & Management | CX & ITSM Excellence | Agile & DevOps Transformation | Data-Driven Decision Making | KPI Optimization & ITIL Governance | Expert consultant IT OPs - Business IT.

What schools did Luis O. attend?

Luis O. attended Universidad Uem.

Who are Luis O.'s colleagues?

Luis O.'s colleagues are Nancy Ducoing, Frijan Masai, Gian Pierre Gonzales Pradinett, Ricardo Valdes, Leslie Díaz, Ariel Ricardo Jimenez, Gisell Garcia Mxd.

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