Robert Van Tubergen Lotgering Email & Phone Number

The Hague, South Holland, Netherlands

The Hague Area, Netherlands

• To give business oriented applications the priority they needed, a new team was created within the IT department, consisting of both application specialists and database administrators. From the ground up, we are.
• Creating organization awareness on the complete application life cycle management;
• Introduction of application management tooling, like project acceptance criteria in favor of application management, new application documentation standards, concept policy on the usage of DTAP-street, and concept.
• Sparring on ITIL-topics, i.e. incident management, change management (the advantages of default changes!), configuration and asset management;
• IT Calamity management
• A certain amount of software contract management;

The Hague Area, Netherlands

I was asked to transfer from the commercial software branch to the larger bespoke software branch and continue my work as a process coordinator there, being team lead. The new position put a bigger focus on process improvement and team development.

The Hague Area, Netherlands

Within three months I was asked to act as the team lead of the commercial software application team. This position included the regular application specialist tasks, combined with the daily team work item distribution, general work process improvement, intensified customer contact, steering and protection team interests, and acting as a liaison between.

The Hague Area, Netherlands

The Dutch National Bureau for Statistics (CBS) has a large software collection to manage, and organizes its software landscape on several levels. For one, a differentiation is made on the principle of software being commercially available or it's developed by its own employees. With hundreds of commercially off the shelf (COTS) available software.

Amsterdam Area, Netherlands

In February 2014, the Nobel company underwent a dynamic and exciting company-wide rebranding. My previous position was fully transferred to the new company.

Amsterdam Area, Netherlands

The Frontrange ITSM-application is the main tool used within the company for customer contact, supporting many internal en external roles, customers, and workgroups on the workfloor. All users will need to be presented with their own relevant work or report information, like team workloads or listing special customer overviews. The tool is the base for all.

's-Hertogenbosch

Working as a team, facilitating a single point of contact for all customer issues, doing our best to enabling the customer to be "free of worries". Specialized in handling all technical questions and issues they may have, this mainly concerned giving functional (and limited technical) support on applications from Exact Software (http://www.exact.com). This.

Amsterdam Area, Netherlands

Responsible for the daily running, upkeep, and quality monitoring of the support department for the entire customer base, on both first degree and second degree support levels. Also, I have experience with preparing user systems for usage with the software, and conducting (on-site) support sessions for both first time users and experienced.

Utrecht Area, Netherlands

As a service-oriented employment, customer satisfaction was very important. The catering industry is the main example of where the customer is king, and how the service should support that ideal. Mise en Place gave the opportunity to experience a professional organization and communicating in teams, with creativity, courtesy and protocol combined. As a.

Leusden

Internship. The main tasks of this employment was to be found in the programming of custom functionality for the Dutch customers of SmartFOCUS, and daily IT support of the Dutch office. Furthermore, I was made responsible for the creation and presentation of a workshop for twelve customers, and the creation and translation of a supporting (workshop).

Utrecht Area, Netherlands

Internship. Involved full technical support for all employees of Provincie Utrecht in varying fields of technicality, by both telephone support (first degree service) and on-site support (second degree service).

Utrecht Area, Netherlands

Internship. Involved full technical support for all employees of Provincie Utrecht in varying fields of technicality, by both telephone support (first degree service) and on-site support (second degree service).

It Service Management

Information Technology (It)

Activities and Societies: Student member of the GOC Faculty Council

Technical Information Technology

Havo