Martin Valenzuela Email & Phone Number

Austin, Texas, United States

‒ Develop and maintain data ELT services through the use of dbt, Snowflake, and Fivetran‒ Maintain and manage Snowflake implementation‒ Deploy and maintain services in Amazon Web Services through the use of Terraform, Github, Ansible, AWS: CodePipeline, ECS, EC2, Lambda, RDS, Athena, and S3.‒ Create and manage data pipelines for Tableau Server data visualizations using the Tableau Server API and Tableau Hyper Extract API‒ Develop and Maintain Docker deployments in AWS ECS‒ Use Tableau Desktop to create reporting and analytics dashboards for HR, Finance, and IT stakeholders‒ System maintenance of AWS deployments of Tableau servicesanalytical guidance and deliverables for data stakeholders using python, SQL, SOQL, pandas, and Tableau‒ Develop, implement, and maintain data pipelines for HR, Sales, Finance, and IT stakeholders‒ Lead global help desk support for enterprise class SaaS systems (Netsuite, Salesforce, Concur, Boomi, etc.)‒ Data maintenance of MySQL Databases of Atlasian products (Jira and Confluence)‒ System maintenance of AWS deployments of Atlasian products (Jira and Confluence)‒ Implement and maintain systems automation (integrations, Slack bots,process automation, etc.)

Austin, Texas Area

- Manage global Helpdesk support to enterprise class SaaS systems (Netsuite, Salesforce, Concur, Boomi, etc.)- Manage global Helpdesk support for end user services (license management, asset procurement/provisioning, desktop support, etc.)- Set strategy and objectives for global Helpdesk support team- Identify and recommend creative ways to leverage and/or enhance existing components and practices.- Develop analytical guidance and deliverables for data stakeholders using python and Tableau- Deliver projects in accordance with defined strategy/objectives through project planning and design- Generate and implement ideas for improvement initiatives- Provide analysis on Helpdesk tickets and adjust to address any trending issues.

Austin, Texas Area

- Lead Helpdesk support for enterprise class SaaS systems (Netsuite, Salesforce, Concur, Boomi, etc.)- Provide Technical lead guidance on project and change management delivery of net new system changes- Lead data gathering and analytics for business applications team- Develop analytical guidance and deliverables for data stakeholders using python and Tableau- Identify and recommend creative ways to leverage and/or enhance existing components and practices.- Deliver projects in accordance with defined strategy/objectives through project planning and design- Provide analysis on Helpdesk tickets and adjust to address any trending issues.

Austin, Texas

- Provide Helpdesk Support to enterprise class SaaS systems (Netsuite, Salesforce, Concur, Boomi, etc.)- Deliver project and change management net new system changes- Provide analysis on Helpdesk tickets and adjust to address any trending issues.

- Maintain, debug, and develop for oi915.com, treffnow.com, avidahomehealth.com, and sunsetheightsblockparty.com- Established testing, development, and production environments for oi915.com using Apache, Dropbox, git, and YouTrack- Launched numerous successful marketing campaigns via traditional and social media

- Managed the Installation, Configuration, and Maintenance of VMWare virtualization software, server infrastructure, supporting network, and hardware- Prepared project plans, training material, status reports, and risk assessments- Implemented EMR software for billing, patient management, and scheduling involving over 500 employees covering over 700 patients- Improved the IT department through key hiring, reorganization, and helped launch it as an independent incorporated company- Improved Accounting processes for AR, AP, Inventory Management, Payroll, Chart of Accounts- Implemented and customized extensive reporting module based on MS SQL Server, Crystal Reports 10, and .NET framework- Developed IT reporting guidelines for reporting to board of directors- Manage IT vendor relationships

Bachelor Of Science (B.S.), Physics

Certificate, Scientific Computation

Certificate, Elements Of Computing