Lotta Virtanen Email & Phone Number

Helsinki Area, Finland

Helsinki Area, Finland

Led operative shifts of 1–7 baristas to fulfil the standards of customer-oriented and high-quality service in a cosy and clean atmosphere. Ensured compliance with the HACCP plan. Managed cash positions and bank deposits, tracked sales/revenue reports, purchased orders based on the predicted sale. Served customers, prepared beverages, unloaded supplies and food shipments, cleaned the shop.- Acknowledged of customer-driven leadership, efficiency, and sales growth

Helsinki Area, Finland

Served customers, prepared beverages, did the dishes, cleaned the shop and unloaded supplies and food shipments.- 2017 Salesperson of the Year Award- 2017 Employee of the Month Award- Acknowledged of dedicated sense of service- Barista certification

Helsinki Area, Finland

Managed a team of 10 crew members on average. Ensured the standardised operations in production, the quality and speed of service, maintenance of equipment, and compliance with the HACCP plan. Performed as a training and production supervisor, managed cash positions and bank deposits, kept track of inventory, created and tracked sales/revenue reports. Served customers, prepared products, cleaned the outlet.- 2015 Shift Manager of the Year- Trained crew trainers and assistant shift managers- Implemented new production methods, which improved the efficiency of production- Acknowledged of feedback skills, sales growth, and labour management

Helsinki Area, Finland

Elected to the position by other employees and represented them in occupational health and safety co-operation matters in four of my employer's restaurants jointly with the employer.

Helsinki Area, Finland

Received one-week training of early childhood education certificating to work as a substitute nanny. Took care of 3–5-year-old children together with a kindergarten teacher. Supported and guided the growth and physical, informal, emotional and social development of the child through various activities. Co-operated with the parents of the children.

Helsinki Area, Finland

Master Of Social Sciences - Mssc, Social And Health Research And Management, Master’S Thesis 5/5

Bachelor Of Science - Bs, European Public Health, Graduated With Distinction Cum Laude

Thesis, 'Behaviour change techniques applied in interventions to facilitate healthcare professionals' eHealth competencies: A systematic.

Minor: Policy, Management, And Evaluation Of Healthcare, Health Sciences, 9/10 Gpa

Entrepreneurship and management of healthcare, the implementation process of healthcare innovations, and evaluation of the quality.

Finnish Matriculation Examination

- Certificated in Psychology, Social studies, English, Finnish, and Swedish - Outstanding Performance of Studies in Finnish Award.

Education record

An exchange student year in Denmark