Lotta Salmivuori Email & Phone Number

Tampere, Pirkanmaa, Finland

Stockholm, Sweden

Stockholm, Sweden

Coaching and helping the customer service team to improve their skills and results. Interviewing new applicants, organising team huddles and informing the team about changes on the market, testing new features and supporting in the launching, translating texts from Swedish and English to Finnish, substituting for the Team Leader, communicating with many other departments such as Marketing, Credit and Back office.

Stockholm, Sweden

Resolving Consumer and Corporate customers' enquiries regarding e.g. card benefits, card replacements and invoices via telephone and email in Finnish, English and Swedish. Replying to Facebook comments. Organizing and implementing class room training for new hires and coaching new hires on the job. Participating in various projects.

Tampere Area, Finland

Various responsibilities in a personnel leasing company - Recruiting new agency employees (contacting job seekers, implementing phone interviews, group and individual interviews, checking references, follow-ups for candidates) - Briefing and orientating new employees on employment leasing, online systems and employment laws and regulations- Supervising agency employees and handling sometimes complex employment relationship issues- Receiving and booking personnel leasing orders from customers for longer substitutions and individual work shifts (also regularly on weekends 24/7 on call duty when responsible alone for 6 cities)- Administrative tasks such as drawing up work contracts and certificates and connecting with payroll department on salary enquiries- Business-to-Business Customer service by telephone and via email with a sales point of viewboth in Finnish and in English

Tampere, Western And Central Finland, Finland

Payroll computation of more than 40 enterprises, advising customers and employees on payroll and employment relationship issues by phone and via email. Notifications to authorities, reporting to stakeholders.

Tampere, Western And Central Finland, Finland

Checking and posting purchase invoices and creating sales invoices with SAP.

Tampere, Western And Central Finland, Finland

Recruitment process, customer service and the office reception.

Tampere Area, Finland

Handling incoming mail, receiving applications for income support, paying the bills of the customers receiving income support.

Master Of Education - Med, Counselor Education/School Counseling And Guidance Services

Bachelor Of Business Administration (Bba)

Ylioppilastutkinto