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Self-starter with a successful track record in customer success, product management, marketing, people management and training, and strategic business development. Recognized for delivering impactful revenue results while driving customer retention and satisfaction. Entrepreneurial and out of the box thinker who brings tactical and creative solutions to create new business opportunities and meet customer needs.
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Head Of Customer StrategySpekit π Nov 2022 - PresentDenver, Colorado, Us -
Product EvangelistSpekit π Feb 2022 - PresentDenver, Colorado, Us -
Director Of Customer SuccessSpekit π Sep 2019 - Feb 2022Denver, Colorado, UsSpekit is a digital adoption & enablement solution that accelerates onboarding, self-sufficiency and remote productivity with in-app learning in any tool. As the only Salesforce certified vendor thanks to our seamless integration, Spekit also comes with a library of customizable free training content on Salesforce Lightning, CPQ, Outreach and other tools to get you started.How it works:Spekit's unique platform allows you to centralize your training and enablement for easy maintenance while acting as a digital companion to your employees by surfacing this information everywhere they work leveraging extensions (Chrome, Edge, Slack, Outlook, Lightning Component and more).Built by former Sales Operations & Enablement professionals to solve for the increasing number of tools, process changes and knowledge employees are expected to master in their roles, Spekit blends the sophistication of a modern digital adoption platform with the simplicity of a contextual knowledge base for a lightweight yet powerful solution to continuous employee training.Spekit is Top 50 Startup to Watch and a High Performer on G2 -
Customer Success + StrategyUnsupervised Mar 2019 - Jun 2019Denver, Colorado, UsUnsupervised helps your team find hidden insights in your complex data. We have built the first AI based on unsupervised learning, which automatically discovers the most important patterns in your data without requiring human guidance or supervision.Β Our approach is unique in two key ways:1. Our AI finds hidden insights by analyzing all of your data.As your data grows each year, itβs impossible for people to manually analyze everythingβthey choose what to analyze based on their hypotheses. Our AI analyzes all of your data from the start of the process, so it often finds important hidden insights that your teams would never have thought to look for.2. We fit into your existing workflow, and we never make decisions for your team.AI can't automate your business β it doesnβt have context about any nuance of your business that isnβt captured in data. Instead of focusing on automation, our AI focuses on finding hidden insights and presenting them to your team. By presenting these insights, Unsupervised fits seamlessly into how your team operates today and makes it easy for them to make better decisions. -
Director, ProductAgility Recovery Apr 2018 - Mar 2019Duluth, Ga, Usβ’ Maintained holistic product vision and strategy across all products within the product lineβ’ Coordinated product strategy, product marketing, and prioritization across internal teamsβ’ Developed training, certification, and go-to-market processes for the company β’ Created and maintains the product roadmap to maintain and deliver quarterly releases β’ Lead product steering committee with executive leadership team and key stakeholdersβ’ Managed product catalog, website copy, marketing and sales collateral and copy β’ Developed strategy around profit economics (margin analysis/EBITDA impact)β’ Created KPIs and reporting to measure product effectiveness β’ Monitored and updates messaging pricing, and product features for optimizationβ’ Orchestrated interdepartmental feedbackβ’ Delivered product rationalization resulting in restructuring of pricing & packagingβ’ Oversaw the integration of new products from 2 company acquisitions & market partners -
Director, Customer Success/Strategic Account ManagementAgility Recovery May 2017 - Apr 2018Duluth, Ga, Usβ’ Managed a team of 10 direct reports and over $25MM in ARR. Grew the team from 6 to be the largest of any sales group in the companyβ’ Oversaw entire monthly and annual recurring revenue streams, projections, retention, expansion, upsells, and renewal processesβ’ Managed team on call 24/7 during the Harvey, Irma, Jose, and Maria hurricanesβ’ Sat on Leadership Team and plays a key role in driving the strategic vision and product roadmap for the companyβ’ Trained and onboarded all new employees on company SaaS platformβ’ Traveled to industry conferences to present SaaS and physical solutionsβ’ Created learning objectives for the organization by addressing current market evolutionβ’ Spearheaded project that resulted in reversing customer churn from outweighing account growth β’ Developed process for tabletop EOP exercises generating new revenue & customer retention -
Smb Customer Success/Account ManagerAgility Recovery Sep 2016 - May 2017Duluth, Ga, Usβ’ First employee on restructured team as company relocated headquartersβ’ Worked to create training program for new hiresβ’ Created onboarding process for new customers & review process for existing customersβ’ Developed standard operating procedures for support, upselling, and retention practicesβ’ Founded company customer success valuesβ’ Responsible for the most account growth and retention on initial team of 6β’ Winner of βNewcomer of the Yearβ award at annual sales awards dinner -
Data Analytics Technology ConsultantIpsos Apr 2016 - May 2016Paris, FrWith in the B2B software space, I consulted to help compare and ultimately choose software to help identify market segments and personas, as well as to help establish target demographics for key accounts. The methodology was extremely unique per project. -
Vp Of Customer SuccessGospotcheck Jul 2012 - Apr 2016Denver, Colorado, Usβ’ Started as first employee and direct Account Manager for all customersβ’ Oversaw all accounts including global & enterprise brands like: AB InBev, Dannon, Beam Suntory, Diageo, Southern Wine & Spirits, and Citizen Watch Company β’ Tracked success metrics by cohorts and company KPIsβ’ Managed a team of 12 direct reports, the largest in the company, responsible for all customer accounts in the businessβ’ Developed forecasting and hiring plans for the Customer Success/Support divisionsβ’ Hired, coached, and developed Customer Success and Customer Support Managers β’ Worked with product on user experience and customer feedback loopβ’ Worked with marketing on the customer story, customer journey, personas, and case study and testimonial projects -
Agent & Director Of Client Services/Customer Success & Ford MusicFord Models Mar 2005 - Sep 2012New York, Ny, Usβ’ Managed the company's largest client & coordinated all talent and photo shoots β’ Led a companywide national sales initiative while simultaneously managing largest client relationshipβ’ Produced first nationally recognized Jonas Brothers campaign & founded Ford Music division to manage relationships between emerging music artists & brandsβ’ Agent for the Ford Plus division, managing the day to day careers of over 40 models including Sports Illustrated Swimsuit Cover Model, Ashley Grahamβ’ Conceptualized and founded the Ford Music division to solely source and manage relationships and opportunities between emerging music artists and brands, for unique partnerships -
Director Of Social Media & Digital MarketingFeelday Apr 2012 - Aug 2012β’ Worked to foster earliest social media engagements through various platforms for this online activity resource for families. Worked directly with CEO and Head Developer as first and only employee
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Marketing Consultant, Teacher, & GuitaristKaren K & The Jitterbugs/Jitterbugsmusic Apr 2012 - Aug 2012β’ Played guitar and taught classes for this established childrenβs music program, performing at classes, concerts, private parties, daycares, etc. β’ Launched online presence by building out and managing social media presenceβ’ Tied brand integration and booking into promotions alongside performances, classes, CD sales, press, and band awareness
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Customer Service Operations ManagerBedbathstore.Com 2002 - Mar 2005Lynbrook, N?Y, Usβ’ Helped to launch this highly successful ecommerce site by structuring and managing customer service policies and operations, hiring and training employees, and maintaining all facets of the website -
Account ManagerTotal Circulation Services 2001 - 2002β’ Account Manager of this publication distribution company, responsible for largest account ($1 million billings), while assisting President, CFO and COO
David Lott π Skills
David Lott π Education Details
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University Of MichiganMusic
Frequently Asked Questions about David Lott π
What company does David Lott π work for?
David Lott π works for Spekit π
What is David Lott π's role at the current company?
David Lott π's current role is Head of Customer Strategy at Spekit π.
What is David Lott π's email address?
David Lott π's email address is da****@****ail.com
What is David Lott π's direct phone number?
David Lott π's direct phone number is +191769*****
What schools did David Lott π attend?
David Lott π attended University Of Michigan.
What are some of David Lott π's interests?
David Lott π has interest in Development, Technology, Creativity, Sports, Healthy Eating, Business, Digital Photography, Food, Hollywood, History.
What skills is David Lott π known for?
David Lott π has skills like Digital Marketing, Account Management, Social Media, Strategic Account Development, Digital Media, Business Expansion, Networking, Marketing, Customer Success, Creative Direction, Digital Strategy, Management.
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