David Lott πŸ™

David Lott πŸ™ Email and Phone Number

Head of Customer Strategy at Spekit πŸ™ @ Spekit πŸ™
David Lott πŸ™'s Location
Denver, Colorado, United States, United States
David Lott πŸ™'s Contact Details
About David Lott πŸ™

Self-starter with a successful track record in customer success, product management, marketing, people management and training, and strategic business development. Recognized for delivering impactful revenue results while driving customer retention and satisfaction. Entrepreneurial and out of the box thinker who brings tactical and creative solutions to create new business opportunities and meet customer needs.

David Lott πŸ™'s Current Company Details
Spekit πŸ™

Spekit πŸ™

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Head of Customer Strategy at Spekit πŸ™
David Lott πŸ™ Work Experience Details
  • Spekit πŸ™
    Head Of Customer Strategy
    Spekit πŸ™ Nov 2022 - Present
    Denver, Colorado, Us
  • Spekit πŸ™
    Product Evangelist
    Spekit πŸ™ Feb 2022 - Present
    Denver, Colorado, Us
  • Spekit πŸ™
    Director Of Customer Success
    Spekit πŸ™ Sep 2019 - Feb 2022
    Denver, Colorado, Us
    Spekit is a digital adoption & enablement solution that accelerates onboarding, self-sufficiency and remote productivity with in-app learning in any tool. As the only Salesforce certified vendor thanks to our seamless integration, Spekit also comes with a library of customizable free training content on Salesforce Lightning, CPQ, Outreach and other tools to get you started.How it works:Spekit's unique platform allows you to centralize your training and enablement for easy maintenance while acting as a digital companion to your employees by surfacing this information everywhere they work leveraging extensions (Chrome, Edge, Slack, Outlook, Lightning Component and more).Built by former Sales Operations & Enablement professionals to solve for the increasing number of tools, process changes and knowledge employees are expected to master in their roles, Spekit blends the sophistication of a modern digital adoption platform with the simplicity of a contextual knowledge base for a lightweight yet powerful solution to continuous employee training.Spekit is Top 50 Startup to Watch and a High Performer on G2
  • Unsupervised
    Customer Success + Strategy
    Unsupervised Mar 2019 - Jun 2019
    Denver, Colorado, Us
    Unsupervised helps your team find hidden insights in your complex data. We have built the first AI based on unsupervised learning, which automatically discovers the most important patterns in your data without requiring human guidance or supervision.Β Our approach is unique in two key ways:1. Our AI finds hidden insights by analyzing all of your data.As your data grows each year, it’s impossible for people to manually analyze everythingβ€”they choose what to analyze based on their hypotheses. Our AI analyzes all of your data from the start of the process, so it often finds important hidden insights that your teams would never have thought to look for.2. We fit into your existing workflow, and we never make decisions for your team.AI can't automate your business β€” it doesn’t have context about any nuance of your business that isn’t captured in data. Instead of focusing on automation, our AI focuses on finding hidden insights and presenting them to your team. By presenting these insights, Unsupervised fits seamlessly into how your team operates today and makes it easy for them to make better decisions.
  • Agility Recovery
    Director, Product
    Agility Recovery Apr 2018 - Mar 2019
    Duluth, Ga, Us
    β€’ Maintained holistic product vision and strategy across all products within the product lineβ€’ Coordinated product strategy, product marketing, and prioritization across internal teamsβ€’ Developed training, certification, and go-to-market processes for the company β€’ Created and maintains the product roadmap to maintain and deliver quarterly releases β€’ Lead product steering committee with executive leadership team and key stakeholdersβ€’ Managed product catalog, website copy, marketing and sales collateral and copy β€’ Developed strategy around profit economics (margin analysis/EBITDA impact)β€’ Created KPIs and reporting to measure product effectiveness β€’ Monitored and updates messaging pricing, and product features for optimizationβ€’ Orchestrated interdepartmental feedbackβ€’ Delivered product rationalization resulting in restructuring of pricing & packagingβ€’ Oversaw the integration of new products from 2 company acquisitions & market partners
  • Agility Recovery
    Director, Customer Success/Strategic Account Management
    Agility Recovery May 2017 - Apr 2018
    Duluth, Ga, Us
    β€’ Managed a team of 10 direct reports and over $25MM in ARR. Grew the team from 6 to be the largest of any sales group in the companyβ€’ Oversaw entire monthly and annual recurring revenue streams, projections, retention, expansion, upsells, and renewal processesβ€’ Managed team on call 24/7 during the Harvey, Irma, Jose, and Maria hurricanesβ€’ Sat on Leadership Team and plays a key role in driving the strategic vision and product roadmap for the companyβ€’ Trained and onboarded all new employees on company SaaS platformβ€’ Traveled to industry conferences to present SaaS and physical solutionsβ€’ Created learning objectives for the organization by addressing current market evolutionβ€’ Spearheaded project that resulted in reversing customer churn from outweighing account growth β€’ Developed process for tabletop EOP exercises generating new revenue & customer retention
  • Agility Recovery
    Smb Customer Success/Account Manager
    Agility Recovery Sep 2016 - May 2017
    Duluth, Ga, Us
    β€’ First employee on restructured team as company relocated headquartersβ€’ Worked to create training program for new hiresβ€’ Created onboarding process for new customers & review process for existing customersβ€’ Developed standard operating procedures for support, upselling, and retention practicesβ€’ Founded company customer success valuesβ€’ Responsible for the most account growth and retention on initial team of 6β€’ Winner of β€œNewcomer of the Year” award at annual sales awards dinner
  • Ipsos
    Data Analytics Technology Consultant
    Ipsos Apr 2016 - May 2016
    Paris, Fr
    With in the B2B software space, I consulted to help compare and ultimately choose software to help identify market segments and personas, as well as to help establish target demographics for key accounts. The methodology was extremely unique per project.
  • Gospotcheck
    Vp Of Customer Success
    Gospotcheck Jul 2012 - Apr 2016
    Denver, Colorado, Us
    β€’ Started as first employee and direct Account Manager for all customersβ€’ Oversaw all accounts including global & enterprise brands like: AB InBev, Dannon, Beam Suntory, Diageo, Southern Wine & Spirits, and Citizen Watch Company β€’ Tracked success metrics by cohorts and company KPIsβ€’ Managed a team of 12 direct reports, the largest in the company, responsible for all customer accounts in the businessβ€’ Developed forecasting and hiring plans for the Customer Success/Support divisionsβ€’ Hired, coached, and developed Customer Success and Customer Support Managers β€’ Worked with product on user experience and customer feedback loopβ€’ Worked with marketing on the customer story, customer journey, personas, and case study and testimonial projects
  • Ford Models
    Agent & Director Of Client Services/Customer Success & Ford Music
    Ford Models Mar 2005 - Sep 2012
    New York, Ny, Us
    β€’ Managed the company's largest client & coordinated all talent and photo shoots β€’ Led a companywide national sales initiative while simultaneously managing largest client relationshipβ€’ Produced first nationally recognized Jonas Brothers campaign & founded Ford Music division to manage relationships between emerging music artists & brandsβ€’ Agent for the Ford Plus division, managing the day to day careers of over 40 models including Sports Illustrated Swimsuit Cover Model, Ashley Grahamβ€’ Conceptualized and founded the Ford Music division to solely source and manage relationships and opportunities between emerging music artists and brands, for unique partnerships
  • Feelday
    Director Of Social Media & Digital Marketing
    Feelday Apr 2012 - Aug 2012
    β€’ Worked to foster earliest social media engagements through various platforms for this online activity resource for families. Worked directly with CEO and Head Developer as first and only employee
  • Karen K & The Jitterbugs/Jitterbugsmusic
    Marketing Consultant, Teacher, & Guitarist
    Karen K & The Jitterbugs/Jitterbugsmusic Apr 2012 - Aug 2012
    β€’ Played guitar and taught classes for this established children’s music program, performing at classes, concerts, private parties, daycares, etc. β€’ Launched online presence by building out and managing social media presenceβ€’ Tied brand integration and booking into promotions alongside performances, classes, CD sales, press, and band awareness
  • Bedbathstore.Com
    Customer Service Operations Manager
    Bedbathstore.Com 2002 - Mar 2005
    Lynbrook, N?Y, Us
    β€’ Helped to launch this highly successful ecommerce site by structuring and managing customer service policies and operations, hiring and training employees, and maintaining all facets of the website
  • Total Circulation Services
    Account Manager
    Total Circulation Services 2001 - 2002
    β€’ Account Manager of this publication distribution company, responsible for largest account ($1 million billings), while assisting President, CFO and COO

David Lott πŸ™ Skills

Digital Marketing Account Management Social Media Strategic Account Development Digital Media Business Expansion Networking Marketing Customer Success Creative Direction Digital Strategy Management Sales Facebook Marketing Strategy Social Networking Social Media Marketing Creative Strategy Key Account Relationship Building Customer Service Key Account Management Email Marketing Fashion Communication Magazines Online Advertising Customer Engagement Key Account Development Guitarist Music Creative Writing Web Strategy Online Marketing Retail Business Development Customer Satisfaction Business Strategy Strategic Account Management Product Marketing Product B To B B To C Strategy Customer Relationship Management Leadership Thought Leadership

David Lott πŸ™ Education Details

  • University Of Michigan
    University Of Michigan
    Music

Frequently Asked Questions about David Lott πŸ™

What company does David Lott πŸ™ work for?

David Lott πŸ™ works for Spekit πŸ™

What is David Lott πŸ™'s role at the current company?

David Lott πŸ™'s current role is Head of Customer Strategy at Spekit πŸ™.

What is David Lott πŸ™'s email address?

David Lott πŸ™'s email address is da****@****ail.com

What is David Lott πŸ™'s direct phone number?

David Lott πŸ™'s direct phone number is +191769*****

What schools did David Lott πŸ™ attend?

David Lott πŸ™ attended University Of Michigan.

What are some of David Lott πŸ™'s interests?

David Lott πŸ™ has interest in Development, Technology, Creativity, Sports, Healthy Eating, Business, Digital Photography, Food, Hollywood, History.

What skills is David Lott πŸ™ known for?

David Lott πŸ™ has skills like Digital Marketing, Account Management, Social Media, Strategic Account Development, Digital Media, Business Expansion, Networking, Marketing, Customer Success, Creative Direction, Digital Strategy, Management.

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