Lotte Schartau Email & Phone Number

Copenhagen, DK

• Full responsibility of the top- and bottom line within the Insurance Broker sales channel (portfolio of approx. DKK 800m).I have led a major transformation of the area, and among other things, succeeded with the.
• Significant improvement in employee satisfaction (from 53 when I took over the department to 84 on a scale from 0-100)
• The portfolio has grown 21%
• Delivered targets for top line, bottom line and renewal in 2023
• Raised customer satisfaction with the insurance brokers - and was voted Denmark's best brokerage department 2023.
• Implemented broker satisfaction measurement and initiated a number of actions to improve the broker experience. This has led to improvements on several measurement points.

Copenhagen, Capital Region, Denmark

Responsible for the departments Sales Support and Customer Administration, as well as a group of specialists working on business development, customer experience optimization, and KPI reporting.Key achivements: Responsible for optimizing processes to create a more efficient sales channel. This included professionalizing the Privatsikring setup by.

Copenhagen Area, Denmark

Responsible for strengthening Codan Erhverv commercial focus across channels by driving and developing commercial activities aimed at increasing sales and customer satisfaction. Employees' responsibilities include business development, process optimization, managing campaigns across sales channels, sales analysis, segmentation, data extraction, and the.

• Leading a team of 7 sales oriented commercial underwriters, providing support and sales to new and existing customers. Responsible for end-to-end customer experience, including processes for new business and renewals..
• Defining and establishing new team unit including defining all work processes and cooperation with other teams engaged in the customer journey.
• Implemented screening process to improve hit rate and reduce work load.
• Created new process for renewal of existing business, that reduced workload by 20% and expected to reduces lapses.

Copenhagen Area, Denmark

Full responsibility of the top- and bottom line within a portfolio of DKK 400m. Running a sales channel providing sales and service to new and existing medium and large size commercial lines customers including leading and developing 12 commercial sales agents.

Copenhagen Area, Denmark

• Running a Call Centre with 90 FTE providing sales and service to new and existing private customers. Delivering yearly sales of DKK 160m and serving more than 400.000 customers a year.Key achievements:
• Improved customer satisfaction score with 12ppt in just 6 months.
• Improved sales per call by 20%.
• Transformed/Lead culture change the culture from only focusing on sales to combining sales and improved customer service without losing momentum in sales. At the same time improved the employee engagement score from.

Copenhagen Area, Denmark

Managing the Scandinavian CEO’s office including carrying out operational activities on the CEO’s behalf, preparing presentations, driving the operational rhythm in SET and ensuring efficient communication between the CEO and leaders in the organisation.Key achivementsDevelopment, communicating and successful roll out of Think!Customer strategy to the.

Copenhagen Area, Denmark

• Running a team of 9 highly experienced specialists. Development and maintenance of all products, insurance systems and sales platforms within Personal Lines which required a deep understanding of our products and.
• Improved team satisfaction and engagement. Resulted in an increased employer engagement score in team from 3,6 to 4,52 (on a scale from 1-5).
• Developed and implemented new product development processes which resulted in reduced time to market.
• Driving cross functional work between, UW, sales and marketing including setting up efficient processes for customer led CVP development and pipeline management.

Copenhagen Area, Denmark

• Product development and maintenance of the house & contents portfolio.Key achievements:
• Responsible for developing new travel insurance including responsibility of underwriting the price, training staff and internal launch. This significantly increased customer satisfaction and improved brand awareness.
• Responsible for negotiation of deal adding travel insurance to a MasterCard in Lokale Pengeinstitutter (Worth NWP DKK 25m a year). This included responsibility for underwriting the risk and the entire business case of.

Business and economical analysis and production of decision documents to management within development of bank products.

Business and economical analyses and decision documents to the management within development of pension savings products. - Development of an online investment guide to pension saving customers- Development of investment portfolios for unit link saving product- Instruction of employees in basis investment theory and unit link concept.

Cand. Merc., Finance

Master in Finance and general business administrations.

Leadership Development Programme

- 7 weeks of physical meetings in London - 2 real business projects - Personal development coaching, 360 degree tests - Business insights.

6 Month Exchange Student. 35 Ects Points, Finance

Core subjects: Financial Engineering, International Finance, Advanced Corporate Finance and Financial Statement Analysis.

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