Lotte Schartau Email and Phone Number
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Lotte Schartau personal email
Erfaren leder der driver transformationer og løser udfordringerJeg er en handlingskraftig leder, der har stor erfaring med at drive forandringsledelse, hvor medarbejderne trives undervejs i processen. Min styrke er at skabe en tydelig struktur omkring teamet, som giver medarbejderne ro til at fokusere på kerneopgaverne.Jeg fremmer en kultur med fokus på fællesskab, hvor vi som team deler vores udfordringer, byder ind og hjælper hinanden. Jeg motiveres af at skabe tydelige resultater ved at sætte kunden i fokus. Jeg har konstant fokus på, hvordan vi kan gøre det enklere at være kunde, og samtidig mere effektivt for os som virksomhed at administrere vores kunder. Jeg har med stor succes haft direkte dialog med kunderne omkring deres forventninger, hvilket har resulteret i porteføljevækst. Jeg ved, hvor meget stabil drift betyder for kundeoplevelsen, og jeg sætter derfor en ære i at sikre, at vi leverer på de aftalte KPI’er.Mit personlige drive er stort, og sammen med mit gode humør smitter det af på mine kollegaer. Jeg er pligtopfyldende, struktureret, nysgerrig og har mod til at udfordre inden for de givne rammer. Jeg værdsætter en kultur, hvor gode relationer på tværs af organisationen er med til at drive forretningen fremad. Jeg sætter mig grundigt ind i de områder, jeg arbejder med. Det falder mig helt naturligt at tage bolden og få styr på de udfordringer, jeg møder på vejen.I min fritid er jeg instruktør i PureGym, hvor jeg underviser i styrketræning. Jeg er vild med at løbe, svømme, vandre, planlægge rejser (over 100 lande and still counting), bage og spise en masse kager. Jeg er gift med Rune Ruby, som jeg har været sammen med i 20 år.
Sedgwick Danmark
View- Website:
- sedgwick.com
- Employees:
- 21990
-
Afdelingsleder Personskade (Arbejdsskade, Ulykke And Sundhed)Sedgwick DanmarkCopenhagen, Dk -
Director, Mægler ErhvervTryg Apr 2023 - PresentFull responsibility of the top- and bottom line within the Insurance Broker sales channel (portfolio of approx. DKK 800m) .I have led a major transformation of the area, and among other things, succeeded with the following results.• Significant improvement in employee satisfaction (from 53 when I took over the department to 84 on a scale from 0-100)• The portfolio has grown 21%• Delivered targets for top line, bottom line and renewal in 2023• Raised customer satisfaction with the insurance brokers - and was voted Denmark's best brokerage department 2023. • Implemented broker satisfaction measurement and initiated a number of actions to improve the broker experience. This has led to improvements on several measurement points. • Implemented new setup for servicing the brokerage houses to ensure sufficient focus on the most important houses, and reduce the vulnerability of the employees -
Director, Customer & Process Excellence, Codan Bankassurance (Privatsikring)Privatsikring May 2021 - Mar 2023Copenhagen, Capital Region, DenmarkResponsible for the departments Sales Support and Customer Administration, as well as a group of specialists working on business development, customer experience optimization, and KPI reporting.Key achivements: Responsible for optimizing processes to create a more efficient sales channel. This included professionalizing the Privatsikring setup by implementing a strong process for customer onboarding and streamlining sales channels through competency development and process optimization. Implemented customer satisfaction measurements in the insurance agent channel and developed action plans for improving customer satisfaction score. Stakeholder for Bancassurance in the agile IT development teams, responsible for prioritizing IT development in the TIA insurance system. Implemented a KPI dashboard to drive data-driven partner management. Implemented automatic auditing and controls of customer and sales data to ensure high data quality. -
Director Business ManagementCodan Forsikring May 2017 - Apr 2021Copenhagen Area, DenmarkResponsible for strengthening Codan Erhverv commercial focus across channels by driving and developing commercial activities aimed at increasing sales and customer satisfaction. Employees' responsibilities include business development, process optimization, managing campaigns across sales channels, sales analysis, segmentation, data extraction, and the development of performance management dashboards. Driving the strategic agenda together with the Commercial leadership team. This included supporting our Commercial Director with presentations, workshops, etc. I was involved in the strategy process and had overall responsibility for business plans and follow-ups in collaboration with the leadership team. Leadership responsibility for 7 specialists and 2 student assistants. Key achievements: Led the strategy process and workshops for the Commercial Leadership Team. Developed business plans in collaboration with the leadership team. Implemented online meetings and digital tools to simplify customer meetings and improve the customer experience. In collaboration with Marketing, developed a communication/marketing plan that supports the overall strategy in Commercial Lines. Stakeholder for Codan Commercial in the agile IT development teams, responsible for prioritizing IT development in the TIA insurance system. Mapped the customer journey across Commercial to identify administrative tasks that were moved to an outsourcing partner. Implemented a KPI dashboard to support data-driven sales management. -
Head Of Underwriting Front Desk, Commercial LinesCodan Forsikring May 2015 - Apr 2017Leading a team of 7 sales oriented commercial underwriters, providing support and sales to new and existing customers. Responsible for end-to-end customer experience, including processes for new business and renewals. Key achievements:•Defining and establishing new team unit including defining all work processes and cooperation with other teams engaged in the customer journey.•Implemented screening process to improve hit rate and reduce work load.•Created new process for renewal of existing business, that reduced workload by 20% and expected to reduces lapses. -
Salgschef, Commercial LinesIf P&C Insurance Sep 2013 - May 2015Copenhagen Area, DenmarkFull responsibility of the top- and bottom line within a portfolio of DKK 400m. Running a sales channel providing sales and service to new and existing medium and large size commercial lines customers including leading and developing 12 commercial sales agents. -
Callcenterchef (Head Of Inbound Sales)Codan Forsikring 2012 - Sep 2013Copenhagen Area, DenmarkRunning a Call Centre with 90 FTE providing sales and service to new and existing private customers. Delivering yearly sales of DKK 160m and serving more than 400.000 customers a year.Key achievements:•Improved customer satisfaction score with 12ppt in just 6 months.•Improved sales per call by 20%.•Transformed/Lead culture change the culture from only focusing on sales to combining sales and improved customer service without losing momentum in sales. At the same time improved the employee engagement score from 4.48 to 4.72 (On a scale from 1-5). -
Ea To Ceo Of Rsa ScandinaviaCodan Forsikring Feb 2011 - Oct 2012Copenhagen Area, DenmarkManaging the Scandinavian CEO’s office including carrying out operational activities on the CEO’s behalf, preparing presentations, driving the operational rhythm in SET and ensuring efficient communication between the CEO and leaders in the organisation.Key achivementsDevelopment, communicating and successful roll out of Think!Customer strategy to the entire organization (4300 FTE). After 1 year 95% of the employees had heard about the strategy and 85% had changed their way of working as a consequence.Improved communication between CEO and senior business leaders by setting up and arranging Leaders Day, Leaders Monthly Call etc. Created a new governance structure to make work environment and SET meetings more effective. -
Head Of Product & Process (Product Development Manager)Codan Forsikring 2009 - Mar 2011Copenhagen Area, DenmarkRunning a team of 9 highly experienced specialists. Development and maintenance of all products, insurance systems and sales platforms within Personal Lines which required a deep understanding of our products and systems to ensure the right prioritization of resources. Representing Codan in Personal Lines insurance committee at Forsikring & Pension, DMR steering committee and the steering committee of the “Insurance Guide”. Key achievements:•Improved team satisfaction and engagement. Resulted in an increased employer engagement score in team from 3,6 to 4,52 (on a scale from 1-5).•Developed and implemented new product development processes which resulted in reduced time to market.•Driving cross functional work between, UW, sales and marketing including setting up efficient processes for customer led CVP development and pipeline management. -
Product Manager/Product SpecialistCodan Forsikring Nov 2006 - Sep 2009Copenhagen Area, DenmarkProduct development and maintenance of the house & contents portfolio.Key achievements:•Responsible for developing new travel insurance including responsibility of underwriting the price, training staff and internal launch. This significantly increased customer satisfaction and improved brand awareness.•Responsible for negotiation of deal adding travel insurance to a MasterCard in Lokale Pengeinstitutter (Worth NWP DKK 25m a year). This included responsibility for underwriting the risk and the entire business case of the deal. -
EconomistNykredit Bank Nov 2004 - Oct 2006Business and economical analysis and production of decision documents to management within development of bank products. -
Business Consultant (Forretningsudvikler)Sampension Aug 2003 - Nov 2004Business and economical analyses and decision documents to the management within development of pension savings products. - Development of an online investment guide to pension saving customers- Development of investment portfolios for unit link saving product- Instruction of employees in basis investment theory and unit link concept.
Lotte Schartau Skills
Lotte Schartau Education Details
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Finance -
Rsa - 2 Years International Fast Track ProgrammeLeadership Development Programme -
Royal Melbourne Institute Of Technology, AustraliaFinance
Frequently Asked Questions about Lotte Schartau
What company does Lotte Schartau work for?
Lotte Schartau works for Sedgwick Danmark
What is Lotte Schartau's role at the current company?
Lotte Schartau's current role is Afdelingsleder Personskade (Arbejdsskade, Ulykke and Sundhed).
What is Lotte Schartau's email address?
Lotte Schartau's email address is lt****@****odan.dk
What schools did Lotte Schartau attend?
Lotte Schartau attended Aarhus School Of Business, Rsa - 2 Years International Fast Track Programme, Royal Melbourne Institute Of Technology, Australia, Århus Købmandsskole.
What skills is Lotte Schartau known for?
Lotte Schartau has skills like General Insurance, Insurance, Strategy, Leadership, Analysis, Business Strategy, Underwriting, Change Management, Sales, Project Management, Product Development, Risk Management.
Who are Lotte Schartau's colleagues?
Lotte Schartau's colleagues are Austin Hall, Nolan Dickerson, Wanda Brown, Jessica Kimberlin, Walt Seefeld, Cindy Brochard, Joseph T..
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