At RS, I've honed my skills in Microsoft Excel and data collection, supporting our team's mission to deliver exceptional value-added services since September 2022. My role as a Value Added Services Helpdesk Advisor builds on three years of administrative expertise at Velvet Glove Care Limited, where I ensured service quality and maintained up-to-date client data during critical times. Currently, I'm expanding my knowledge in International Studies at The Open University, which complements my practical experience and dedication to service excellence.