Develop and implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support. Represent a full line of insurance products, serving as a trusted advisor to businesses and individuals. Hire, train and supervise sales support staff, and create a fun and productive work environment.

Establish new insurance company and healthcare provider purchasers into database daily to capture changes in new and existing client information.Ensure accurate and timely processing and analysis of high dollar commission, rewards, and bonus payments to 6800+ brokers and consultants.Review and process work items such a broker maintenance, commission schedule changes, appointments and licensing, broker record changes and incoming broker inquiries.Research computer systems… Show more Establish new insurance company and healthcare provider purchasers into database daily to capture changes in new and existing client information.Ensure accurate and timely processing and analysis of high dollar commission, rewards, and bonus payments to 6800+ brokers and consultants.Review and process work items such a broker maintenance, commission schedule changes, appointments and licensing, broker record changes and incoming broker inquiries.Research computer systems to verify non-payment and payments for brokers. Show less

Designed, marketed, manufactured, and sold jewelry and accessories at a web-based storefront. Created and maintained the site as well as handled all branding and marketing materials for the company.

Assisted with Customer Service issues through training and employee development procedures.Introduced training programs for new hires that enhanced employee performance to build a motivated workforce resulting in a 98% retention rate.

Oversaw the Customer Service Unit operations, planned and directed daily activities, and ensured department functioned within established guidelines to meet the company's goals and objectives.Supervised twelve (12) Customer Service Representatives and initiated, revised and implemented staff training and performance appraisals.Provided ongoing staff development relating to technical and product knowledge, referrals and customer retention.

Collaborated with management in the training and supervision of 75+ customer service representatives through the creation of step-by-step procedures manual and facilitated training classes.Resolved customer issues from the Automated Response Unit (ARU) and on-line bill payment services and assisted them with their transactions.