Ran the day to day operations of the service department at Iron Steed H-D, put into place programs and procedures to streamline the work flow and create a more profitable dept.Built a team of service writers, techs and detail support staff that took the service department from low productivity & efficiency to well over the industry standard and kept profit margin high. Performed all serviced department warranty and controlled the COOP budget. I was the warranty manager for the dealership.

Ran the day to day operations of the service department at Auburn H-D, put into place programs and procedures to streamline the work flow and create a more profitable dept.Built a team of service writers, techs and detail support staff that took the service department from low productivity & efficiency to well over the industry standard and kept profit margin high. The service department won the service excellent award from Harley Davidson motor company in 2000 and the dealership as a whole won gold bar and shield. That was the first time a dealership won both awards in the same year in the history of Harley Davidson.Oversaw the service department functions and employees at the SRL in Placerville, Hangtown H-DPerformed all serviced department warranty and controlled the COOP budget. I was the warranty manager for both stores.

Line tech that specialized in power train repairs and all aspects of automotive repairs. Performed quality control inspections and was the main shop foreman.

Worked on customer off road vehicles, custom built suspension systems, roll cages, lighting systems. Worked on and help build off road race trucks.