Lou Byars Email & Phone Number

Franklin, Tennessee, Us

ACCOUNT MANAGER – CLIENT EXPERIENCE Managed 12 separate hospital clients to ensure that they are using the UM platform correctly. Routinely met with clients’ end users, and C-suite to review metrics and confirm that each client is achieveing ROI goals set during the sales process. Reported client status and upsell opportunities to XSOLIS C-suite each month. • Upsold 4 clients on services and products that were not sold during the original sales process. • Achieved 100% contract renewals with clients whose contract expired under my management. All of these contract renewals included CPI which was not in the original contract. • Held quarterly business reviews with client’s C-suite to ensure that ROI was accurately reflected in our metrics, and set up next steps to show how we will continue working with the client to keep metrics trending in the right direction.

Nashville, Tennessee, Us

BUSINESS ANALYST – PRODUCT TEAM 2020 – 2021Hired to lead the support team and build a new process for handling support tickets submitted by internal and external customers. Built an implementation process for a new product expedited the episode management and claims payment process for new and existing customers. • Onboarded 47 new and existing customers onto a new billing portal.• Met with CEO, and COO on a weekly basis to level set on where client implementations stood. • Worked with third-party vendor to resolve all bugs that were identified by clinical staff.• Identified enhancement opportunities for multiple platforms, and worked with product owners and development team to determine which enhancements would improve episode management.

Bluffton, Sc, Us

Bluffton, Sc, Us

I have been promoted multiple times within this national leader in integrated medical benefits management solutions for managed care and risk-bearing providers (Formerly MedSolutions, Inc.). My present role requires my leadership over the implementation of new products and membership into our company. I work closely with our clients to gather and translate their specific project requirements into targeted solutions. Since being promoted into the role, I have managed 50 on-time implementations, adding additional 2 million members to our overall business. Past roles within eviCore / MedSolutions, Inc., include:• Project Manager (Implementation Team, 2012 – 2013): Directed full lifecycle of major projects assigned by account executives.• Account Manager (2010 – 2012): Handled high-visibility clients and enabled major contract win by executing VP-assigned analysis project measuring impact of MedSolutions Utilization Management tool for high-profile customer.• Health Plan Data Management Manager (2008 – 2010): Directed department of 15 in reviewing all cases requiring member or provider information verification. • Health Plan Assistance Desk Manager (2007 – 2010): Selected by EVP of Account Management to build new department from ground up to handle issues from Contracted Health Plans; Interviewed, hired and on-boarded staff members; Revived client account with major revenue influence by turning around relationship at request of EVP.• Account Management Coordinator (2006 – 2007): Handled multiple concurrent projects assigned by various account managers, maintaining integrity of customer and plan data. • Data & Eligibility Coordinator | Customer Service Specialist (2001 – 2006): Maintained data for 9 contracted health plans, loading any amendments for affiliated facilities; Handpicked to lead multi-faceted, cross-functional projects in line with aggressive requirements; Served on CEO-led committee to update and improve company’s computer system.