Lou Defensor Email & Phone Number

New York, Ny, Us

United States

West Point, New York, United States

It was ok. It was a hotel but not a complete hotel. Too many front desk employees and most except for a few, were secretly trying to be better than everyone else. Its not that serious especially with a place where you would not be able to grow or even rise up to the hierachy. Its all based on who you know. Most are young and new to the industry. Felt like everyone is gonna get you thinking your out to take their job. My Manager was actually the only one I think who cares and has knowledge out… Show more It was ok. It was a hotel but not a complete hotel. Too many front desk employees and most except for a few, were secretly trying to be better than everyone else. Its not that serious especially with a place where you would not be able to grow or even rise up to the hierachy. Its all based on who you know. Most are young and new to the industry. Felt like everyone is gonna get you thinking your out to take their job. My Manager was actually the only one I think who cares and has knowledge out of all of them. Show less

Times Square, New York, New York, United States

Gradually adjusted to the histle and bustle of New York City. Definitely a different type of clientel needs and demands from the usual out side of city hotels. It was a good experience although signed up for one hotel but did not expect I had to cover two hotels for the whole time since I started. At the end of the day I was burnt out especially doing inspections right when I started and I had to prepare two different inspections of two different brands. Fortunately, I happen to make both… Show more Gradually adjusted to the histle and bustle of New York City. Definitely a different type of clientel needs and demands from the usual out side of city hotels. It was a good experience although signed up for one hotel but did not expect I had to cover two hotels for the whole time since I started. At the end of the day I was burnt out especially doing inspections right when I started and I had to prepare two different inspections of two different brands. Fortunately, I happen to make both properties pass on both inspections! Show less

Mahwah, New Jersey, United States

This is one of my learning platform property. Its one of those places with a good vibe, everyone respected each other, GM always in every thing he shows or teaches me theres a reason behind every little detail. He was like everyones father at work. Everyone was so easy to work with and willing to share their knowledge. This property made me motivated and there was no day that I did not learn anything from each person. Too bad it closed down permanently. The reason I left and took another offer… Show more This is one of my learning platform property. Its one of those places with a good vibe, everyone respected each other, GM always in every thing he shows or teaches me theres a reason behind every little detail. He was like everyones father at work. Everyone was so easy to work with and willing to share their knowledge. This property made me motivated and there was no day that I did not learn anything from each person. Too bad it closed down permanently. The reason I left and took another offer because of that situation. I would have stayed for a lifetime. That was the environment of hospitality that gave meaning to why I decided to be in the industry! I wish I cabfind a workplace where everyone nourished and respected each other. Show less

Nanuet, New York, United States

A rollercoaster experience! Initially applied for breakfast attemdant considering its close to home, and after COVID i just wanted a part time position. After the GM realized I know more skills and basically being familiar with all positions I was promoted to HSKPNG manager after a week. After a month, Management changed, got rid of all the management positions to make way for the former employees of the new Management.

Catskill, New York, United States

Assigning team members with tasks to be completed each shift Setting performance metrics for team members and work with team members to ensure all metrics are metProperly resolving problems and troubleshooting issues as they arise without the direction of managementManaging multiple projects as well as staff membersReporting to the assistant or general manager and meeting with management to review goals and metricsMaintaining a work environment that meets… Show more Assigning team members with tasks to be completed each shift Setting performance metrics for team members and work with team members to ensure all metrics are metProperly resolving problems and troubleshooting issues as they arise without the direction of managementManaging multiple projects as well as staff membersReporting to the assistant or general manager and meeting with management to review goals and metricsMaintaining a work environment that meets company, state and federal safety and employment guidelines Show less

Yonkers, New York, United States

ResponsibilitiesPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and… Show more ResponsibilitiesPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments Show less

Tarrytown, New York

The Castle Hotel and Spa properties and banquet facilities are the perfect venue for accomodations, spa treaments, intimate corporate events and social affairs. With its Historic Elegance and its original Tiffany glass windows offering an inspiring view of the Hudson River coupled with the scrumptious fare prepared by the hotel’s talented chef, and the friendly and attentive waiter service, functions at this hotel in the Hudson Valley are sure to be remarkable successes, especially with a team… Show more The Castle Hotel and Spa properties and banquet facilities are the perfect venue for accomodations, spa treaments, intimate corporate events and social affairs. With its Historic Elegance and its original Tiffany glass windows offering an inspiring view of the Hudson River coupled with the scrumptious fare prepared by the hotel’s talented chef, and the friendly and attentive waiter service, functions at this hotel in the Hudson Valley are sure to be remarkable successes, especially with a team of efficient and gracious Banquet Sales associates at the helm to orchestrate your needs.Duties and Responsibilities• Provide excellent customer service• Greet guests upon arrival, create and maintain a welcoming environment• Ensure consistent appearance and cleanliness of all spaces across facility• Anticipate and meet a wide array of guest needs• Assist with planning and delivering complimentary services, and make suggestions for additional offerings• Process transactions, including check-ins, using point of sale system• Maintain a working knowledge of the Castle's floor plan, including guest rooms, private event spaces, and emergency exits• Assist with guest room and general property inspections• Participate in all safety trainings as required• Update guest records as necessary, including special requests and/or preferences• Assist with maintaining inventory, including cleaning supplies, glassware, and flatware Show less

Nyack, New York

Front Desk/Sales *Answer all incoming calls promptly, in an attentive, courteous and efficient manner.*Answer guest inquiries about hotel services, facilities and hours of operation.*Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.*Enter reservations into the computer according to standard operating procedures.*Communicate and work closely with… Show more Front Desk/Sales *Answer all incoming calls promptly, in an attentive, courteous and efficient manner.*Answer guest inquiries about hotel services, facilities and hours of operation.*Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.*Enter reservations into the computer according to standard operating procedures.*Communicate and work closely with the Sales Department concerning group bookings.*Maintain availability calendar and communicate all relevant information to the operations staff.*Maintain accurate files and reports.*Handle all special reservations, to include V.I.P. reservations, packages and discounts.*Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.*Attend and give input on trends and opportunities to maximize revenue.*Complete forecasts as required by management.*Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.*Post no-show revenue daily, if required at property.*Process travel agent checks, if required at property.*Be able to perform all duties of Guest Services Agent and assist at front desk as needed.*Communicate availability to wholesalers.Call for occupancy at area hotels.*File reservations and group contracts.*Review Reservations logbook and Guest Request log on a daily basis.*Send confirmations.*Process advance deposit/balance sheet.*Process brochure requests.*Forecast packages according to hotel standards.*Research travel agent commissions. Show less

Chestnut Ridge, New Jersey

• In both of these positions, I received customers' orders, mixed drinks, handled cash and credit card payments, and provided customer service.• Responsible for inventory control and organizing stock.• Completed other assigned duties to make sure work areas, equipment and utensils were clean and public areas were neat and inviting.

Old Tappan, New Jersey

Nanuet, New York

Nanuet, New York, United States

• In both of these positions, I received customers' orders, mixed drinks, handled cash and credit card payments, and provided customer service.• Responsible for inventory control and organizing stock.• Completed other assigned duties to make sure work areas, equipment and utensils were clean and public areas were neat and inviting.

Pearl Harbor, Hawaii

responsible for checking in newly transferred sailors, in their barracks and providing the quality of life. Also responsible for handling food and beverages for each meal of over 2000 sailors a meal three times a day, 7 days a week.

Englewood, New Jersey, United States