Lou Herbert Email & Phone Number

South Normanton, Gb

Tankersley, England, United Kingdom

Midlands & North West

Partnering the Divisional Area Director and part of the Leadership Team in a complex waste business. Supporting to becoming more people focussed across all areas of recruitment, attendance, personal growth, engagement and leadership. A challenging role where I am seeing results and I am receiving great feedback from my leaders about what I bring to the team in terms of news ways or thinking and working.Achievements:• Created and implemented a development, talent, performance and succession framework, covering all areas of the employee lifecycle. This framework create cyclical activity to nurture our managers and employees. Encompassing career conversations, training, personal growth, managing performance in a transparent way and building on that to create a succession plan – ultimately supporting us to retain employees and grow our own talent.• Created and implemented a People Skills Roadmap aiming to change the way in which we think about managing our employees and supporting our managers. From putting yourself in the shoes of others to training supporting managers to undertake certain tasks to support our location managers and doing this in a fair, consistent and empathetic manner.• Creating a People Hub for managers to use to share knowledge, to store their people relate data and to share best practices. The hub is a way for managers to access information fast and to allow the People Function to access their people data in a timely manner to ensure we are offering the right support where they need it and to ensure that employees get the support they need.

Castlewood Distribution Centre

Working as a key part in the site leadership team in a challenging Logistics environment in a standalone generalist role dealing with all aspects of the strategic running of the HR function within a depot of c1000. Achievement: • Creating a culture of engagement by using business recognised tools as a measure • Lead on various projects for the logistics network including Wellbeing, Inclusion, Manager and driver apprenticeships, Bullying and Harassment solutions and commitments, colleague engagement & community, creating an inclusive 1-2-1 strategy• Managing the network of Engagement Coordinators across logistics• Decreasing absence year on year by developing managers to understand all aspects of absence management • Successful restructure of the depots management and clerical functions • Embedding a consistent performance management culture and enabling talent discussions and development of robust succession planning • Being an advocate of working in our Community

Somercotes, Derbyshire

Responsibilities include:• Responsible for the day-to-day running of the HR function in the UK c330 employees• Providing a full range of generalist HR duties and advice to Directors, Managers and employees on issues such as: employee relations, absence management, recruitment, training and development• Responsible for the HR management of the local labour forces, including resourcing of management and shop-floor associates, local retention strategies and attendance management• Facilitates successful change initiatives for both the benefit of the business and the employees.• Liaison with Occupational Health provider to ensure all occupational health tests are carried out. Work with Occupational Health and Health and Safety to establish which tests are required.• Development and implementation of HR procedures, updating when necessary • Works with HR Director Europe to ensure that Global and European wide policies are implemented within the UK site• Assists in conducting local job evaluation reviews in accordance with the Hay Job Evaluation process• Supports the HRD Europe to ensure that the Company Talent Management Process is fully implemented across the areas of responsibility, including Performance Management processes, succession planning, development reviews and associate appraisals• Directs local programs and processes that maintain employee morale and supports the European business, such as associate events, employee reward packages and recognition systems• Works with line management to develop training initiatives to meet the organisational development needs of the business and agreed personal development plans• Carry’s out specific HR Projects in support of the implementation of the Local HR Strategy.• Two direct reports: Manages the UK Reception Team• Prepared and implemented Pension auto-enrolment for the site• Lead a team to prepare for Investors in People accreditation and successfully met all the requirements to gain the accreditation.

Nationwide

Responsibilities included:• Responsibility for all aspects of day-to-day running of 20 stores across the UK• Ensuring stores were run commercially, productively and profitably by well trained staff and managers• Liaising with suppliers to increase store margins• Selecting and buying high demand products to meet individual store requirements• Produced promotional merchandising plans for seasons• Maintained some duties from previous rolesMajor Achievements - opening five additional stores between October and December 2008, I authorised the design of the stores, ordered stock, recruited and trained staff, merchandised the stores and was present on opening days. Researching and producing the company's Operations, Health & Safety and HR manuals and assisted stores with implementation of these procedures and policies. Creating a manual to be used in all stores to ensure a uniformed approach was achieved in all stores. Originally employed as Company Merchandising Manager & Store Manager, promoted in Jan 2008 to Deputy Operations Manager and in Jun 2008 promoted to Operations Manager. Responsibilities whilst holding these positions included managing a team of five, buying stock to suit the store, analysing sales data to establish how to exceed store targets, staff training, customer service, merchandising, recruitment, stock management, health and safety and loss prevention.

Human Resources

Diploma, Retail Management

Diploma in Retail Management