Lou Richardson Email and Phone Number

Ultimately delivering a person centred, holistic support package that promotes social inclusion and seeks to meet individual need.Supporting over seven teams of staff (both permanent and temporary) in providing an excellent service to people with learning disabilities in Bradford.Reporting to senior management and meeting agreed targets.Working within United Response policies and procedures and with a good understanding of CQC standards, to ensure the needs of individuals are met.Working well under pressure and in periods of crisis, to ensure positive outcomes for all individuals including colleagues and the people we support.All staff supervisions and appraisals in date.Completion of monthly finance audits, monthly/weekly health and safety audits and quarterly audits, to ensure safe practice is upheld throughout the organisation.Planning and organising mandatory training and specific training to meet individual’s needs and to meet statutory and organisational targets.Ensuring my own training kept current.Managing colleagues in line with organisational policy i.e. managing sickness, absence and disciplinary matters. Successfully managing sickness/ capability issues through to conclusion.Authorising timesheets and submitting payroll returns accurately and on time to ensure colleagues pay is correct.Experienced in managing pay and non-pay budgets and submitting relevant reports in a timely fashion.

Vast experience of supporting and managing employees,CQC Manager RegistrationBuilding positive, meaningful, professional relationships with families and friends of the people we support.Building and maintaining very positive relationships with health and social care professionals within the Bradford & Kirklees district.Undertaking the role of Registered Project Manager for twelve months within a newly commissioned Supported Living service serving 12 people with complex needsUndertaking disciplinary proceedingsManaging the service budget and contracts efficiently and effectivelyDeveloping and setting up three new supported living services in the Bradford area.Facilitation of multiple Self Advocacy groups

To support adults with learning disabilities and complex health, within their own tenancies in the community, promoting independence and providing person centred support.Effective leadership of a large teamProcessing/checking timesheets and Pay Roll spread sheetsUndertaking Supervisions, Appraisals, Team Meetings, reviewsManaging PIP’s and CapabilitiesFacilitation of a Self Advocacy group