An internationally experienced cabin crew member with over 16 years of experience working forBritish Airways. Highly experienced at operating in stressful environments. Able to quickly take control of situations. Experienced in customer management and handling complaints with a high level of customer service skills. Including employing empathy and diplomacy to diffuse and resolve in a timely manner. A self-motivated, well-organised and proactive team player with a ‘can do’ attitude and a logicalapproach to finding solutions. Acute communication skills and ability to build meaningfulrelationships.