Louai Modawi Email & Phone Number

Dubai, Ae

DSC Group is a well-known Company in Dubai that include multiple business, Real Estate, , Dubai International Stadium, The ELS Club, ICC Academy, Football Academy.Developing and implementing IT strategies and plans that align with the organization's goals and objectives.Overseeing the design, installation, configuration, and maintenance of the organization's IT infrastructure, including hardware, software, and network components.Managing IT projects, ensuring that they are completed on time, within budget, and to the required quality standards.Managing vendor relationships and negotiating contracts with IT service providers.Providing leadership and guidance to other IT teams, such as software development and data management, to ensure that their needs are met by the IT infrastructure.Managing the IT budget and ensuring that expenditures are within budgetary constraints.Developing and implementing disaster recovery and business continuity plans for the IT infrastructure.Analyzing business requirements and designing D365 solutions that meet those needs.Configuring D365 applications, including customizing forms, views, workflows, and reports.Conducting workshops and gathering requirements from business stakeholders.Collaborating with technical teams to design and integrate solutions.Providing end-user training and support.Keeping up to date with D365 updates and new features.Strong knowledge of D365 applications, particularly in the functional area of expertise (e.g., Finance and Operations, Supply Chain).Experience implementing and configuring D365 applications for clients.Familiarity with common software development methodologies and practices.Experience in Windows Operating Systems (management, troubleshooting, Event logs)Experience in Windows Rolls/Features (Domain Controller, KMS, DNS, DHCP, AD), Microsoft Exchange and Office 365, Storage and Backup Solutions, VMWare & Hyper-V technologiesManaging and reporting on the IT budget’s allocation

Dubai, Ae

Manage and direct the activities of DSCDevelop DSC strategyDesign, develop, implement and coordinate systems, policies and proceduresEnsure security of data, network access and backup systemsManage information technology and computer systemsManage annual budget and ensure cost effectivenessAudit systems and assess their outcomesEnd-to-end delivery of programs and projects supporting Workplace of the FutureEnsure projects are managed to scope, time and budgetAdopt and follow standard methodologies, processes and toolsProvide oversight and/or project management, business analysis and transition management on each projectSupport the development of the business case with the customer team, including leading on the solutions estimateOperate as a self-starter and with minimal supervisionExcellent management, interpersonal, communication, and organizational skillsGood understanding of the customer strategy, services and business processes

Dubai , Ae

• Global customer networks in order to deliver customer satisfaction.• Ensure all agreed service levels are being delivered.• Managing key signature accounts for global customer base that includes Jumeirah, Emirates Groups. Emaar, Mashreq, MBC, SNA, BAT, Bloomberg and many more.• Serve as a consultant to customer while working closely with the appropriate internal organizations.• Interface with internal teams, Partners and Vendors as required to identify service faults and deliver solutions that sit within in the Business strategy.• Understanding customer’s specific business needs and applying product knowledge to meet those needs including (L2/L3 MPLS, Leased Lines, IPTV, Voice, WiMAX and Inter• Working with Service Managers in managing corporate telecom services with assistance of Global partners• Communicate with the customers and provide onsite and offsite troubleshooting assistance.• Confer with customers and engineers to assess equipment needs and to determine system requirements• Provide support regarding any Network faults on the LAN & WAN• Identifying hardware and software solutions. • Troubleshooting technical issues. • Diagnosing and repairing faults.• Installing and configuring hardware and software.• Speaking to customers to quickly get to the root of their problem.• Providing timely and accurate customer feedback.• Following up with clients to ensure the problem is resolved.• Conducting regular network performance tests.• Enterprise management solutions, including security and operational platforms.• Follow documented processes i.e. implementing change control procedures.• Troubleshooting technical problems and implementing solutions.• Purchasing of IT Equipment and software in line within agreed budgets.• Supporting a multi-site IT infrastructure of at least 100 employees

Dubai , Ae

• Revise customer’s account configuration in the Network and check the customer’s associated equipment to locate and identify any miss-configuration or equipment malfunction to take the required action.• Establish contact with customer to provide remote support and carry out the troubleshooting if necessary.• Support Field Technicians to locate identify and resolve faults.• Ensure effective equipment delivery and configuration.• Escalate major issues affecting multiple customers to second level operations and ensure escalations are handled in a professional, consistent and relentless manner.• Develop business processes and systems, establish and measure Key Performance Indicators (KPIs) to meet customer’s Service Level Agreements (SLA). • Develop and analyze performance reporting and identify areas of improvement. • Introduce streamlined processes and procedures for handling and improving customer operations.

• Ensuring the most cost-effective & efficient use of servers.• Undertaking routine preventative measures & implementing, maintaining & monitoring network security, particularly if the network connects to the internet.• Directing verbal communication with the costumer.• Involving with Linux solution.• Involving with customer needs & design solution for them.• Planning & Implementing VOIP Networks.• Installing, supporting & maintaining analog Voice Systems.

Dubai, Dubai, Ae

• Planning, designing and implementing and troubleshooting of PTP & PTMP WIMAX Links.• Spectrum analyzing.• Implantation and troubleshooting of Wide range Wireless network coverage (Projects Base please check project section in my LinkedIn profile).• Direct interaction with major WIMAX vendors INFINET WIRELESS, REDLINE through CLI & GUI.• Integrate WIMAX with WIFI to provide Internet access to open areas that covers 8KM range.• Direct interaction with WIFI vender like Cisco, Altay, Aruba, Ruckus and Eon, and WiMAX vendors like INFINET WIRELESS, REDLINE.

• Design, implement LAN and WLAN Network for customers. • Troubleshoot LAN and Wan connectivity and providing indoor support for costumer.• To find innovation solution that meets costumer demands and implementing them• Involved and direct interaction with customer needs and provide full technical support.• Creating multiple VMs under Esxi 5.1 and integrating Oracle 10G over Linux Red Hat 5.• Replicating VMs to another DR site using Double take.• Hands On and experience in implementing and installing HP EVA Storage Appliance.• Direct interaction with HP, Dell, IBM, Cisco servers in installing operating systems.• Experience with server RAID configuration.• Creating User Accounts in AD, Exchange 2013 Mailboxes, MS Lync Accounts, and Avaya Phone account and message box set up.• Website Design and developer and SharePoint 2013 administrator• TCP/IP, DHCP, DNS Creating Profiles to users for customizing desktop settings.• Installation and configuration of various applications Software like MS office and MS outlook for mails access, Internet Explorer, etc.• Support and troubleshooting the end-users with their IT hardware equipment in receiving center (PCs, Printers, par codes scanner, scales, screens, etc.).• Hardware Support, Desktop & Laptop, Dot matrix and direct Printers / Peripheral Support - Switches and Wireless Access Points (WAPs) - Telecom and cabling systems/management - Multi-Functional Printer Support - IP Phones Support - Fax Machine Support - Scanners - CCTV - Access