Lou Caputzal Email & Phone Number

As a member of the Strategic Account Management team, we partnered with Senior Sales Executives to build technology roadmaps and implement operational standards for National and Global Accounts. We successfully launched the company's first Process-Driven, Identity & Access Management platform, building the sales pipeline to $5M+ in <6 months. To help.

Started HID IAM BU's First Global Customer Success office. Led a team of Senior CSM's managing 150+ national and global accounts with ARR of $20M+. We implemented an Executive Business Review program that secured renewal contracts, drove technology roadmaps and expansion plans. This program resulted in $2M of additional revenue in 2019 and $4.5M in 2020..

Led North American Sales Engineering team, responsible for all presales efforts to support regional and national accounts for HID's Identity & Access Management Platform. Partnering with Sales we generated New Business Growth of $14M+ (12+%) in 2017 & 2018. Led vertical-based initiatives in strategic verticals; Healthcare, Banking/Finance, High-Tech.

Principal Sales Engineer for HID's Identity & Access Management Platform in Northeast, Mid-Atlantic, Midwest regions. Efforts resulted in $8M+ New Business Revenue, $5M+ upsells from Existing Customers. Developed relationships and built technical training programs with key regional partners. Technical lead for Pilots & PoC's, many leading to project.

Senior Presales and Implementation Engineer for Tyco's Critical Event Management Platform. Partnered with sales team to close $5M+ New Business Revenue, $2M+ upsells from Existing Customers. Delivered first successful deployment in APAC region for Strategic Global Account. Technical liaison between Field Sales and Product Management teams, driving the.

Senior technical support representative for Enterprise Video Management Platform. Quickly expanded my role to supporting account managers in acquiring support maintenance contracts. Also moved into field operations and was primary field support engineer, performing onsite commissioning and installations in addition to onsite technical support. Upsold.

Member of Data Processing division, working with Client Databases and proxy systems. Developed programs to standardize data imports for fast processing. Worked closely with Client Management teams to provide excellent customer service and further our proxy services.

- Administered order entry, inventory management, and customer database systems.- Managed Microsoft Visual FoxPro Database environment.- Designed and implemented FoxPro programs to help distribute critical sales information to senior management.- Assisted Sales manager in developing new product lines and distributing critical data to sales team.- Worked.