Loucas Christou Email and Phone Number

AdEPT saw my CV on reed and called me up for an interview and I was successful in getting the job.They assigned me a school in Walthamstow (Hillyfield Primary Academy) which is split over two sites in Walthamstow. I am the only IT Technician to manage the network with on site. My duties included, for both sites,• Fixing hardware/software problems, including rebuilding PC’s & MAC’s and general PC & MAC’s maintenance.• Upkeep of the fixed and damaged reports. • Looking after patch panels/switches and routers• Responsible for the smooth running of the servers and delivery of IT services across both sites.• Maintain servers, install and maintain office and windows.• Install and maintain interactive whiteboards.• Install and maintain of printers, pcs and other hardware.• Looking after software, like sims, active inspire, sophos etc• Creating Active Directory accounts.• Creating and maintaining Group Policy.• Maintaining Google suite.• Set up gsuite classrooms for the cover-19 lockdown for the teaches to still teach students from home.• Looking after printers and printer software.• And generally looking after all the schools IT needs because I was the only IT Technician there.• Managing the network again because I was the only IT Technician there.• Preparation and deploying of specifications for hardware and software requirements.• I was responsible of managing the it budget.

I started work at this school as a temporary staff through an agency and they wanted me to stay on so they gave me a full time, permanent contracted which started on the 30th November.• Fixing hardware/software problems, including rebuilding PC’s & MAC’s and general PC & MAC’s maintenance.• Upkeep of the fixed and damaged reports. • Looking after patch panels/switches and routers• Part of the Team responsible for the smooth running and delivery of IT services across the school. • Maintain servers, install and maintain office and windows.• Install and maintain interactive whiteboards.• Install and maintain of printers, pcs and other hardware.

• Daily checks on the servers and network generally.• Office moves.• Remote support via email and telephone.• Fixing hardware/software problems, including rebuilding PC’s & MAC’s and general PC & MAC’s maintenance.• Upkeep of the fixed and damaged reports. Generating reports for the Finance Office for allocation of print credits, using Paper Cut.• Looking after patch panels/switches and routers• Worked with Library Staff to set up Oliver system. Responsibility for the Academy’s management information system worked with the Director of IT on a project to move from SIMMS to SERCO MIS.• Helping the Attendance Team with research and analysis data by pulling of reports from Serco, to facilitate the development of an effective strategy around the provision of IT across all disciplines. • Part of the Team responsible for the smooth running and delivery of IT services across the Academy. • Training support staff with simple IT fixes. • Mentoring Role in extended schools: Supporting students with learning difficulties and disabilities.• I also have a SLA system in place which we have a 1 hour response time.• Maintain servers (Windows Server 2008), install and maintain office 2010 and office 2013.• Install and maintain interactive whiteboards.• Looking after printers and printer software.• Building servers and maintaining them.

• Daily checks on the servers and network generally.• Office moves.• Remote support via email and telephone.• Fixing hardware/software problems, including rebuilding PC’s & MAC’s and general PC & MAC’s maintenance.• Upkeep of the fixed and damaged reports. Generating reports for the Finance Office for allocation of print credits, using Paper Cut.• Looking after patch panels/switches and routers• Worked with Library Staff to set up Oliver system. Responsibility for the Academy’s management information system worked with the Director of IT on a project to move from SIMMS to SERCO MIS.• Developed the Academy’s virtual learning environment with the Director of IT on a project to implement SharePoint then the move to a bespoke model of the FROG platform. I worked with FROG developers creating Hadley interactive interfaces. Both the SharePoint and Frog platforms have proved to be popular and effective tools amongst students and teachers. In March 2011 a HMI Academy Inspection monitoring visit also commented on the value of the intranet to the students’ learning. In March 2012 the school achieved a “good” from Ofsted. • Helping the Attendance Team with research and analysis data by pulling of reports from Serco, to facilitate the development of an effective strategy around the provision of IT across all disciplines. • Part of the Team responsible for the smooth running and delivery of IT services across the Academy. • Training support staff with simple IT fixes. • Mentoring Role in extended schools: Supporting students with learning difficulties and disabilities.• I also have a SLA system in place which we have a 1 hour response time.• Deal with VLE issues.

Installation of new software and hardware, such as laptops, data projectors, interactive whiteboards, sound systems and other specialist IT equipment, ensuring that systems are ready for use and operating correctly.• Configuration & Installation: Assist in creating a structured approach to rolling out new hardware or software, including procurement, testing and assessing the needs of user training. • Server & Network Support: Performing daily basic diagnostic routines. Working to and giving guidance where necessary to others on the IT acceptable use policy. Performing checks to ensure that broadband connectivity is maintained. • Maintenance: Upkeep of the maintenance schedule for all computer hardware, software and networks. Detect, diagnose and resolve most PC, printer and peripheral device faults. Maintain electronic mail accounts and implement where appropriate. Provide advice, guidance and assistance to members of staff on developing their use of IT. Ensure the safe disposal of obsolete equipment, used consumables and waste materials in line with recognized procedures and legal requirements.• Administration & Supervision: Maintain an up‐to‐date inventory of IT software and licenses. Responsible for an efficient stock control system and associated records. Order equipment and supplies to secure best value for goods and services. Receive and check deliveries and associated invoices, notify the appropriate person of discrepancies. Support the full range of financial planning for IT, including purchase of larger items and help to estimate future budget requirements.• Standard Duties: To be familiar with customer care, data protection and health and safety policies and raise awareness amongst staff. To keep abreast of current hardware and software developments and provide advice on the best product for a given task. To attend and participate in meetings, as required.

Daily checks on servers. Remote Support by telephone and email. Fixing hardware/software problems. Looking after patch panels/switches and routers. Maintaining and rebuilding computer systems. Maintaining both wireless and wired networks.

Daily checks on servers. Remote Support by telephone and email. Fixing hardware/software problems. Looking after patch panels/switches and routers. Maintaining and rebuilding computer systems. Maintaining both wireless and wired networks.

Joined the College Team on a computer maintenance modern apprenticeship, ended in September 2006. Responsibilities included, working with students and staff networks. Ghosting. Fixing hardware and software problems. Ordering and fitting parts. Building PCs and installing programs. Offering technical support to over 2000 in-house users. Researching technical issues with other engineers. Maintenance of the library computer system. Looking after patch panels/switches and routers. Updating the IT department inventory. Setting-up class rooms and demonstrations. Diagnosing, repairing and servicing computer systems.