Transitioning into a new role In Field Engineering II Role

Field Service Engineer III• Project Management - Installation, multi- levels, Time management and resource implementation for new client business• DMS New site installs- IPNS, network switches, routers, racks, cable management, laser printers, impact printers, and scanners.• Kyocerra, Lexmark, HP Laser/Line printer certification• Break Fix printer repair / tear down diagnotics• PC Repair, reloads, virus removal, diagnostic troubleshooting• VOIP Site Installations. Cisco UCM server installs, CRM server installs, Valcom paging adaptors, • VOIP diagnostic issues, and troubleshooting• Helpdesk support, remote issue diagnostic and analysis. • Datacenter Support – server, switch, router scripting, rack and stack with new install remove and new cableing• Site evaluation with vision and preparation for complete network install and excecution.• Wireless OTA, and survey discovery. Cisco AP, Meraki AP, and Meraki dashboard configuration.• Critical diagnostic analysis of network issues to create a timely resolve, inclusive of primary, and secondary issues.• FE Council – 2020-2021 Global Issue analysis, and strategy recovery and implementation of new Ideas and issue resolutions.

• Project Management - Installation, multi- levels, Time management and resource implementation for new client business• DMS New site installs- IPNS, network switches, routers, racks, cable management, laser printers, impact printers, and scanners.• Kyocerra, Lexmark, HP Laser/Line printer certification• Break Fix printer repair / tear down diagnotics• PC Repair, reloads, virus removal, diagnostic troubleshooting• VOIP Site Installations. Cisco UCM server installs, CRM server installs, Valcom paging adaptors, • VOIP diagnostic issues, and troubleshooting• Helpdesk support, remote issue diagnostic and analysis. • Datacenter Support – server, switch, router scripting, rack and stack with new install remove and new cableing• Site evaluation with vision and preparation for complete network install and excecution.• Wireless OTA, and survey discovery. Cisco AP, Meraki AP, and Meraki dashboard configuration.• Critical diagnostic analysis of network issues to create a timely resolve, inclusive of primary, and secondary issues.• FE Council – 2020-2021 Global Issue analysis, and strategy recovery and implementation of new Ideas and issue resolutions.

• New call center rollout.600 seats call center for BestBuy• Intuit Call Center Rollout-110 seat• Support for 200 seat and 600 seat Call center.• Install/Troubleshoot applications software such as Office 2000-03, Outlook 2000-03, Publisher 2000-03, Norton Antivirus, Adobe Acrobat, Acrobat writer, and respond to user questions. • Helpdesk support, Remote issue analysis. • Datacenter Support – Server, Switch cableing• Break fix support. • Installation of New Best Buy Call center: • Programs Setup: Geek Squad, Reward Zone, Reward Zone Premier, Mission Control, dot com, Retail dispatch, Best Buy Mobile, Covert Ops, and others. • Altiris Image creation, and distribution• Analyze, troubleshoot and identify issues with peripheral equipment such Ethernet-10/100 adapters, hubs, switches, print servers, printers, modems, terminal and I/O devices etc.• Network workstation TCP/IP configuration. Configure, set up and diagnose performance of workstation, Installation of computer hardware and software.• Network hardware support and LAN connectivity troubleshooting.• Manage, maintain, and update Active Directory, ISA Server2000, DHCP, DNS, Remote Access, and roaming profiles and permissions.• Exchange Server 2003 account management, support, and maintenance.• Network workstation TCP/IP configuration. Configure, set up and diagnose performance of workstation, Installation of computer hardware and software.• Genesys Call Center Solution Support• Aspect 6.5.1 Call Center Support• Avaya PBX maintenance and support, extension adds/changes/updates through ASA• Telephony maintenace / cross connect / csu cabeling

• Network administration for a 4 server, 2 segments Small Business Server 2000 environment, 50 nodes T1 Ethernet LAN/WAN. • Maintain Small Business Server infrastructure, Multiple Websites, Webdesign, FTP Sites and maintenance.• Manage, maintain, and update Active Directory, ISA Server2000, DHCP, DNS, Remote Access, and roaming profiles and permissions.• Analyze, troubleshoot and identify issues with peripheral equipment such Ethernet-10/100 adapters, hubs, switches, print servers, printers, modems, terminal and I/O devices etc.• Perform hardware diagnostics and routine moves and changes, and installations.• Exchange Server 2000 management, account management, support, and maintenance.• Network hardware support and LAN connectivity troubleshooting.• Network workstation TCP/IP configuration. Configure, set up and diagnose performance of workstation, Installation of computer hardware and software.• Web Design, Graphic Design, and maintain all company websites. www.azsound.netInstall/Troubleshoot applications software such as Office 2000-03, Outlook 2000-03, Publisher 2000-03, Norton Antivirus, Adobe Acrobat, Acrobat writer, and respond to user questions.• PCAnywhere 10.5 remote system access for management purposes.• Responsible for managing multiple projects simultaneously on a regular basis while consistently meeting deadlines.

Information Technology management and supply chain management. Product development and research. Nationwide installation Specialist for hand held wireless menu ordering systems. Staples Arena, Denver Arena, Conseco Field, Georgia Olympic Arena,