As a webmaster at Postnatal Support Network, I am responsible for the design and maintanence of their Website, Webshop, Members Directory and Database. I do data analysis, create reports and dashboards on performance metrics for board meetings using PowerBI. I also provide email/phone based technical support to Board of directors and Network members.

At LoudFrame, we are committed to empowering businesses to reach the world of opportunities, by offering them smart, efficient, and robust web based designs, data analysis and reporting services at client friendly prices.

Team Manager of 50 technical support experts. Onsite and offsite hiring based on skill set evaluation metrics.Initiating and managing Six Sigma Green and Black belt projects targeting improvement in customer experience and cost metrics. Developing and maintaining MOSS based tools for project performance and human resource management.Publishing reports for process performance metrics and goals.Using DMAIC to Improve customer interaction and experience per… Show more Team Manager of 50 technical support experts. Onsite and offsite hiring based on skill set evaluation metrics.Initiating and managing Six Sigma Green and Black belt projects targeting improvement in customer experience and cost metrics. Developing and maintaining MOSS based tools for project performance and human resource management.Publishing reports for process performance metrics and goals.Using DMAIC to Improve customer interaction and experience per contact.Creating and publishing white paper reports including Problem definition, scope and resolutions. Designing training modules for customer experience enhancement and sales training. Designing standard templates for data Mining, Manipulation and Reporting in using SQL, Excel, PowerPoint & Publisher.Providing issue resolution to North American customer base of Dell desktop/notebook/printer users for hardware and software issues. Show less

Provided technical support to DSL residential and business customers.