Steve Evans

Steve Evans Email and Phone Number

Business-Driven Technology Executive | Transformational Leader in Software, Data, Infrastructure | Talent Magnet & Mentor | Engineering Scalable Solutions for Hyper-Growth Companies @ Chegg Inc.
Steve Evans's Location
Seattle, Washington, United States, United States
About Steve Evans

TECHNOLOGY LEADER passionate about delivering innovative solutions that transform technology and business operations, reduce costs, enhance reliability, and accelerate time-to-market. Lead large, diverse teams across multiple countries. Manage significant corporate vendor spend and lead seamless technology integrations supporting M&A.EXECUTIVE ENGAGEMENT:  Dynamic engineering executive and strong communicator with history of successful C-level engagements and strategic vendor partnerships. Adept at developing talent and empowering individuals, driving high retention and engagement.LEADERSHIP: Develop collaborative, empowered, customer-centric individual and team mindsets driving retention and engagement.My digital transformations have been key in supporting growth of 30%+ for multiple years at CHEGG, INC., since 2017. Successes at CHEGG, INC., and GENOMIC HEALTH, INC., include: ✅ COMPANY REFOCUS (Chegg): Instrumental leader in shifting company from focus on sales conversions to next-generation, end-user product experience. ✅ CLOUD VENDOR SPEND (Chegg): Over 6 years, cut Cloud vendor spend as % of revenue every year. Currently saving $19M annually.✅ NEW DATA PLATFORM (Chegg): Refocused data team on business outcomes and deployed new data platform, reducing TCO 28% (during 2x business growth), decreasing operational risk, simplifying talent acquisition, and increasing Analyst capacity 2.25x. ✅ MEAN TIME TO RESOLUTION (MTTR) (Chegg): Improved processes and training and established strategic vendor relationships to improve MTTR as company grew exponentially. From 2017 to 2019, delivered MTTR reduction of 90%, from 3 ¼ hours to 24 minutes. ✅ AUTOMATED TESTING CAPABILITY (Genomic): Led automated test environments development. Grew number of environments from 3 partially complete to 40 active end-to-end automated environments and decreased environment build time from 37 days to 1 day. ✅ DEVELOPMENT / TESTING VELOCITY (Genomic): Introduced improvements into test environment management and identified/deployed environment management tools to improve Dev/Test process velocity by ~40%. ✅ MICROSOFT MVP: Recognized as Microsoft MVP 2010 through 2016.

Steve Evans's Current Company Details
Chegg Inc.

Chegg Inc.

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Business-Driven Technology Executive | Transformational Leader in Software, Data, Infrastructure | Talent Magnet & Mentor | Engineering Scalable Solutions for Hyper-Growth Companies
Steve Evans Work Experience Details
  • Chegg Inc.
    Senior Vice President Of Engineering
    Chegg Inc. Apr 2024 - Present
    Santa Clara, Ca, Us
    Lead 300 reports located in USA, Canada, UK, Spain, Israel, and India to support and improve infrastructure, software systems ecosystems, external engineering platform, and Developer Experience areas. Managed 80% of corporate vendor spend. Report to CTO. C-LEVEL ENGAGEMENT: Meet with CTO, CEO, Chief Product Officer, Chief Revenue Officer, Chief People Officer, and Chief Marketing Officer regularly to discuss overall strategy, company priorities, and what OKRs to focus on. OPERATIONAL LEADERSHIP TEAM: Member of 10-member Operational Leadership Team with SVPs and VPs of Marketing, PMO, Product, Business, HR, and Finance to execute on 18-month business and enterprise technology roadmaps. MERGERS & ACQUISITIONS INTEGRATIONS: Performed due diligence and led data, infrastructure, & employee IT experience integration of 8 acquisitions. CTO LEADERSHIP TEAM: Member of CTO staff. Primary on tech organization communications and partnering with Finance and HR. Guided company through centralization of Engineering organization. TEAM LEADERSHIP: Encourage candid feedback across all levels empowering individuals and teams. Improved key pulse survey 2X on communication. Achieved retention rate > 95% and employee engagement score of 90. Above benchmark by 17 points.TECHNOLOGY ROADMAPS: Lead development of technology roadmaps based on internal and market capabilities.
  • Chegg Inc.
    Vice President Of Engineering
    Chegg Inc. Oct 2019 - May 2024
    Santa Clara, Ca, Us
    Delivered successful efforts to upgrade existing technology support enabling rapid scaling as company grew. Built/rebuilt infrastructure and data technologies, processes, and team skills. Managed budget.CI/CD PIPELINE: Focused team on resolving foundational issues, improving reliability 4x and reducing runtimes 73%.HELPDESK IMPROVEMENTS: Improved time to resolve and increased % of Helpdesk self-service resolutions from 12% to 68% and reduced Helpdesk/total company headcount ratio from 150:1 to 250:1 in 3 years – 40% lower than industry average.IDENTITY MANAGEMENT, WORKDAY / OKTA: Developed strategic business case, gained active support from Chief People Officer, and initiated/oversaw efforts of engineering and HRIS teams to implement Workday/OKTA integration impacting 3K employees and contractors. Simplified workflows across HR, Legal, Engineering, and Finance teams delivering 5% ($30M) efficiency.
  • Chegg Inc.
    Director Of Engineering
    Chegg Inc. Jul 2017 - Oct 2019
    Santa Clara, Ca, Us
    Directed 2 technical managers with 15 indirect reports on CloudOps/DevOps and Release Engineering. Report to VP of Engineering. Identified/deployed technologies to scale up services ahead of exponential business growth. INFRASTRUCTURE AS CODE: Set Infrastructure as Code strategy. As company grew 1.6X, CloudOps/SRE team headcount remained flat.MEAN TIME TO RESOLUTION (MTTR): Initiated training and process improvements and established strategic vendor relationships to improve MTTR as company grew exponentially. From 2017 to 2019, delivered MTTR reduction of 90%, from 3 ¼ hours to 24 minutes. BOARD-MANDATED PASSWORD INITIATIVE: In 14 days, delivered processes to rotate every employee password.
  • Genomic Health
    Senior Manager, Devops
    Genomic Health Jul 2013 - Jun 2017
    Redwood City, Ca, Us
    Managed 8 reports to create and maintain regulatory-compliant automated test environments and provide self-service capabilities to deploy new software releases for $300M+ diagnostic Healthcare company with 150 IT employees. Reported to Sr Dir, Global Infrastructure Services. SELF-SERVICE SOFTWARE DEPLOYMENTS: Created policies and protocols enabling self-service software deployments and decreased time to deploy to non-production environments from 3 days to immediate self-service deployment. SUCCESSFUL RELEASES: Drove failed releases from 4 per year to 0 over 13 months. HEALTHCARE COMPLIANCE PROJECTS: Took charge of implementing compliance projects across software engineering areas.
  • Genomic Health
    Senior System Engineer (Team Lead)
    Genomic Health Apr 2012 - Jul 2013
    Redwood City, Ca, Us
    Directed 8 Infrastructure Operations team members in daily operations of Dev/Test/Production compute, network, and storage for environment with 1000+ Windows and Linux servers, Microsoft Hyper-V, System Center, Dell/Compellent/Cisco hardware. OFFSHORE OPERATIONS TEAM: Lowered request turnaround time from 6.5 days to 2.6 days and reduced open tickets from 200+ to <30. PATCHING / MONTHLY MAINTENANCE: Developed culture of continuous patching, reducing maintenance from 30 to 4 hours monthly. ENTERPRISE MONITORING TRANSFORMATION: Reduced False positive results from 20% of alerts to less than 1%.
  • Cantaloupe Systems
    Senior Manager, Production Operations And Information Technology
    Cantaloupe Systems Jan 2011 - Mar 2012
    Malvern, Pennsylvania, Us
    Supported daily operations of business-critical infrastructure and applications used by customers 24x7. Partnered with software engineering team and managed service providers. Assisted company in transition from startup to formal technology practices. HIGH AVAILABILITY ARCHITECTURE: Implemented cross datacenter high availability architecture enabling Sales to target key, high-profile sales accounts. Solution allowed implementation across 2 managed vendors, reducing business risk and minimizing cost.
  • Mindbody, Inc.
    Senior Systems Administrator
    Mindbody, Inc. Aug 2010 - Jan 2011
    San Luis Obispo, California, Us
    Implemented new technical architecture for SaaS product offering. Replaced hardware-hosted solution web tier on Windows Server 2003 with VMWare & Windows Server 2008 R2 solution, allowing new web tier capacity in less than an hour.
  • California Polytechnic State University, San Luis Obispo
    Operating System Analyst (Technical Lead)
    California Polytechnic State University, San Luis Obispo Mar 2005 - Aug 2010
    San Luis Obispo, Ca, Us
    Directed Windows Server Operating System team to provide campus-wide Active Directory Solution, Identity Management, File Services, SQL Services, and other Windows-hosted business applications for 35K students, staff, and faculty accounts.
  • Sdsu Research Foundation
    Operating System Analyst
    Sdsu Research Foundation Nov 1999 - Mar 2005
    San Diego, Ca, Us

Steve Evans Skills

Organizational Initiatives It Operations Team Leadership Cross Functional Team Building Budget Management Amazon Web Services

Steve Evans Education Details

  • Grossmont College
    Grossmont College
    Computer Science

Frequently Asked Questions about Steve Evans

What company does Steve Evans work for?

Steve Evans works for Chegg Inc.

What is Steve Evans's role at the current company?

Steve Evans's current role is Business-Driven Technology Executive | Transformational Leader in Software, Data, Infrastructure | Talent Magnet & Mentor | Engineering Scalable Solutions for Hyper-Growth Companies.

What is Steve Evans's email address?

Steve Evans's email address is se****@****lth.com

What is Steve Evans's direct phone number?

Steve Evans's direct phone number is +140864*****

What schools did Steve Evans attend?

Steve Evans attended Grossmont College.

What skills is Steve Evans known for?

Steve Evans has skills like Organizational Initiatives, It Operations, Team Leadership, Cross Functional Team Building, Budget Management, Amazon Web Services.

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