Steve Evans Email & Phone Number

Santa Clara, Ca, Us

Lead 300 reports located in USA, Canada, UK, Spain, Israel, and India to support and improve infrastructure, software systems ecosystems, external engineering platform, and Developer Experience areas. Managed 80% of corporate vendor spend. Report to CTO. C-LEVEL ENGAGEMENT: Meet with CTO, CEO, Chief Product Officer, Chief Revenue Officer, Chief People Officer, and Chief Marketing Officer regularly to discuss overall strategy, company priorities, and what OKRs to focus on. OPERATIONAL LEADERSHIP TEAM: Member of 10-member Operational Leadership Team with SVPs and VPs of Marketing, PMO, Product, Business, HR, and Finance to execute on 18-month business and enterprise technology roadmaps. MERGERS & ACQUISITIONS INTEGRATIONS: Performed due diligence and led data, infrastructure, & employee IT experience integration of 8 acquisitions. CTO LEADERSHIP TEAM: Member of CTO staff. Primary on tech organization communications and partnering with Finance and HR. Guided company through centralization of Engineering organization. TEAM LEADERSHIP: Encourage candid feedback across all levels empowering individuals and teams. Improved key pulse survey 2X on communication. Achieved retention rate > 95% and employee engagement score of 90. Above benchmark by 17 points.TECHNOLOGY ROADMAPS: Lead development of technology roadmaps based on internal and market capabilities.

Santa Clara, Ca, Us

Delivered successful efforts to upgrade existing technology support enabling rapid scaling as company grew. Built/rebuilt infrastructure and data technologies, processes, and team skills. Managed budget.CI/CD PIPELINE: Focused team on resolving foundational issues, improving reliability 4x and reducing runtimes 73%.HELPDESK IMPROVEMENTS: Improved time to resolve and increased % of Helpdesk self-service resolutions from 12% to 68% and reduced Helpdesk/total company headcount ratio from 150:1 to 250:1 in 3 years – 40% lower than industry average.IDENTITY MANAGEMENT, WORKDAY / OKTA: Developed strategic business case, gained active support from Chief People Officer, and initiated/oversaw efforts of engineering and HRIS teams to implement Workday/OKTA integration impacting 3K employees and contractors. Simplified workflows across HR, Legal, Engineering, and Finance teams delivering 5% ($30M) efficiency.

Santa Clara, Ca, Us

Directed 2 technical managers with 15 indirect reports on CloudOps/DevOps and Release Engineering. Report to VP of Engineering. Identified/deployed technologies to scale up services ahead of exponential business growth. INFRASTRUCTURE AS CODE: Set Infrastructure as Code strategy. As company grew 1.6X, CloudOps/SRE team headcount remained flat.MEAN TIME TO RESOLUTION (MTTR): Initiated training and process improvements and established strategic vendor relationships to improve MTTR as company grew exponentially. From 2017 to 2019, delivered MTTR reduction of 90%, from 3 ¼ hours to 24 minutes. BOARD-MANDATED PASSWORD INITIATIVE: In 14 days, delivered processes to rotate every employee password.

Redwood City, Ca, Us

Managed 8 reports to create and maintain regulatory-compliant automated test environments and provide self-service capabilities to deploy new software releases for $300M+ diagnostic Healthcare company with 150 IT employees. Reported to Sr Dir, Global Infrastructure Services. SELF-SERVICE SOFTWARE DEPLOYMENTS: Created policies and protocols enabling self-service software deployments and decreased time to deploy to non-production environments from 3 days to immediate self-service deployment. SUCCESSFUL RELEASES: Drove failed releases from 4 per year to 0 over 13 months. HEALTHCARE COMPLIANCE PROJECTS: Took charge of implementing compliance projects across software engineering areas.

Redwood City, Ca, Us

Directed 8 Infrastructure Operations team members in daily operations of Dev/Test/Production compute, network, and storage for environment with 1000+ Windows and Linux servers, Microsoft Hyper-V, System Center, Dell/Compellent/Cisco hardware. OFFSHORE OPERATIONS TEAM: Lowered request turnaround time from 6.5 days to 2.6 days and reduced open tickets from 200+ to <30. PATCHING / MONTHLY MAINTENANCE: Developed culture of continuous patching, reducing maintenance from 30 to 4 hours monthly. ENTERPRISE MONITORING TRANSFORMATION: Reduced False positive results from 20% of alerts to less than 1%.

Malvern, Pennsylvania, Us

Supported daily operations of business-critical infrastructure and applications used by customers 24x7. Partnered with software engineering team and managed service providers. Assisted company in transition from startup to formal technology practices. HIGH AVAILABILITY ARCHITECTURE: Implemented cross datacenter high availability architecture enabling Sales to target key, high-profile sales accounts. Solution allowed implementation across 2 managed vendors, reducing business risk and minimizing cost.

San Luis Obispo, California, Us

Implemented new technical architecture for SaaS product offering. Replaced hardware-hosted solution web tier on Windows Server 2003 with VMWare & Windows Server 2008 R2 solution, allowing new web tier capacity in less than an hour.

San Luis Obispo, Ca, Us

Directed Windows Server Operating System team to provide campus-wide Active Directory Solution, Identity Management, File Services, SQL Services, and other Windows-hosted business applications for 35K students, staff, and faculty accounts.

San Diego, Ca, Us