I'm currently studying in AUT and completing my final semester of my bachelor’s degree in International Hospitality Management. I have experience in hotel, a good personality to communicate well with customers, and skills in dealing with problems with customers. As a student majoring in hotel management, I like to find the information I need and establish good relations with customers in conversations with them. Loyalty, confidence, motivation, optimism and teamwork can fully demonstrate my attitude at work. During my time working in the hospitality industry, I was given the opportunities to develop a wide range of skills such as customer service, building strong relationships with both customers and colleagues alike, and communicating to a wide geographic.On the other hand, I have a long time customer service representative which help me have more experience to dealing with customer problems, more confident to communicate with customers and keep improving my customer service skills.Fluent in English and Mandarin.