Louis Crespo Email & Phone Number

Scottsdale, Az, Us

New York, Ny, Us

• Successfully initiated outbound calls to business owners with annual revenues ranging from $500k to $300M, employing consultative selling techniques to understand their needs and recommend suitable American Express Business products. • Demonstrated resilience and tenacity in conducting inside sales, consistently achieving and exceeding sales targets. Met and exceeded month new acquisitions targets along with ramp spend of at least $250,00 in sales each month • Maintained an in-depth understanding of American Express Small Business and Corporate products, effectively communicating features, benefits, and other relevant details to potential clients. • Proactively managed and nurtured a robust pipeline of prospective customers, showcasing expertise in building rapport, understanding customer needs, handling objections, and closing sales. • Adhered to Blue Box Values, GCS Sales Practices, and Standard Operating Procedure, embodying American Express Leadership Behaviors. • Participated in a field sales career path program, receiving mentorship, training, job shadowing, and leadership support to advance within the sales career at American Express. • Upheld a commitment to compliance within the US SME and GCS, positioning as a champion for adherence to industry regulations • Proven inside sales expertise in conducting impactful outbound sales calls, with a focus on cold-calling environments. • Consistent track record of cultivating and maintaining valuable business relationships, demonstrating adaptability in a highly regulated industry. • Possessed strong financial and business acumen, navigating diverse sales cycles and stages proficiently. • Applied active listening skills and a consultative approach in client conversations, tailoring messages to diverse audiences at different organizational levels.

Us

• Proactively developed new prospects through inbound phone calls, significantly contributing to increased sales of ZipRecruiter’s products and services. • Consistently surpassed monthly new business quotas, showcasing a high level of achievement and competitiveness. • Managed an active pipeline of approximately 100 prospective customers, taking ownership of the entire sales cycle from opening to appointment setting, presentation, and successful closure. • Demonstrated strong closing and negotiating skills, ensuring effective engagement with clients. • Leveraged B2B/B2C sales experience to enhance overall sales performance. • Exemplified high need for achievement and competition, thriving in a competitive environment. • Displayed exceptional organization and time management skills to handle multiple duties efficiently. • Maintained enthusiasm, optimism, and effective time management throughout sales activities. • Established a track record of consistently meeting and exceeding goals and quotas. • Coachable and receptive to managerial advice, implementing feedback for continuous improvement. • Resourceful and resilient, adept at overcoming obstacles to achieve success. • Exhibited strong interpersonal and communication skills, effectively conveying messages over the phone. • Thrived under pressure, excelling in challenging situations with tight deadlines and varied responsibilities. • Experienced in fielding leads via inbound channels, particularly inbound calls.

New York, Us

• Review daily schedules, ensures that intra-day tasks and assignments are being followed, and ensures the operation has adequate coverage.• Resolve escalations when one of our MX Associates​ ​is unable to resolve a member’s issue. Identifying the appropriate solution and, in some cases, take over that interaction and resolve the matter directly with the member. Resolving with A key component of this responsibility is thorough follow-through and organization.• Built a library of knowledge and is typically seen as the go-to person to answer questions from the team. Helping conduct new hire training and conduct ongoing/refresher training sessions with the team.• Finding new ways to improve efficiency. Sharing SOP's that help efficiency, improving existing SOP's and giving leadership team new ways to help us gain traction on initiatives which drive improvements and efficiencies across our department.• Provide direct support to our members by helping in the primary queues in the event of higher than expected volume and/or lower than expected staffing.• review, investigate, and submit evidence for all disputed charges and charge backs for all purchases

New York, Us

• Work daily with customers to provide guidance in the effective use of our systems, platform, products and services•Respond to customer requests via Tickets, Chat, Email and Phone successfully in a fast-paced environment.•Identify areas for natural cross-sell/up-sell within customer success and train new teams as needed•Maintain client and vendor relationships by servicing with a premier experience mentality•Demonstrates the ability to tackle each challenge by using a logical, systematic, sequential approach•Understands and utilizes appropriate documentation and escalation path established within the operations team•Collaborates and adjusts service delivery through feedback measures including but not limited to: Net Promoter Scores, Independent Quality Feedback survey scores and call quality reviews•Partnering with other operational team members to align and ensure service delivery for the integration and deployment of our product suite•Deliver on projects and other support team related duties as assigned•Successfully help launch app direct to consumer for a startup company•Identity and handle escalated tech support questions working with engineers to resolve and help customers have a better product experience

Chanhassen, Mn, Us

• Sells and promotes Life Time Fitness memberships, programs, services, and products by motivating current and prospective members to achieve their fitness goals. • Educates members on how Life Time Fitness can help them achieve a healthier way of life • Achieves daily, weekly and monthly acquisition and retention goals through persistent and enthusiastic outreach• Customizes the buying experience by encouraging involvement with our people, programs and places to align with the unique needs, interests and goals of each prospective member • Collaborates daily with club leadership to ensure effective onboarding and strong retention of members

Phoenix, Az, Us

• Manage and train all front desk operations (check-in, reservations, and answering calls) to ensure the delivery of professional, high quality and efficient customer service, experience and hospitality to members and guests.• Attract and Retain members by consistently providing and teaching excellent customer service and hospitality through day-to-day operations. Changed the perception of the Front desk from cold and unwelcoming to friendly and warm using techniques learned with experience on job.• Lead staff meeting, revised on-boarding training manual, Created measures to help assess performance, and revised/beat budget goals by 10% a year.• Recruit, interview, hire, and train all incoming front desk staff.• Supervising and managing staff members, planning, assigning and direct work/projects, appraising performance and annual individual/team goals• Assist in planning, coordinating, set up and break down of club events. Events include: member parties of 1000 plus attendees, Mercedes Open tennis event with 1000 plus attendees, kid’s events and parties, member happy hours, etc.• Interacts with members to obtain feedback on quality of product, service levels and overall satisfaction, including online reputation management.

Phoenix, Az, Us

• Attract and Retain members by consistently providing excellent customer service • Presents a professional, positive image that reflects well on the organization.• Greets and checks in members with sincere hospitality and effective communication skills• Responsible for having general knowledge of the club, amenities, and useful information about the area• Responsible for handling and recording cash and non-cash transactions • Providing exceptional customer/ guest service and acting in a friendly/ helpful manner at all times.• Handling guest complaints in a timely manner, and directing questions to the correct individuals.• Answer all phones, direct to appropriate staff• Maintains clean front desk area and any other related areas• Assists membership where possible to help ensure their successful operation.

Us

• Work with head performance trainer to take athletes through prescribed training regimen daily• Work with a Professional Baseball and Football athletes designing an exercise program to reach specific goals• Demonstrate safe and proper exercise technique to clients• Work with head performance trainer to create proper progression to prevent plateau and adjust work-outs accordingly • Conduct group as well as individual training sessions• Give basic nutritional advise within my scope of practice• Keep gym floor clean and Make sure equipment is neat and organized• Promote Fischer Institute Brand and Affiliate sponsors

Bachelor'S Degree, Kinesiology And Exercise Science

Bachelor’S Degree, Kinesiology And Exercise Science