Louis Fields Email & Phone Number

Clearwater, Fl

Clearwater, Fl

Tampa, Florida

Provided technical support on servers, workstations and laptops. Installed, configured, and supported Server 2000-2008, XP and Windows 7. Installed and maintained SQL 2000-2008 replicated databases. Maintained software licensing and equipment warranties with Dell and HP for company assets, as well as, customer equipment. Maintained Microsoft, Antivirus and spyware updates on all internal and customer equipment. Created, and supported Fusion Voice, Text and Speech dictation and transcription systems on multiple server and workstation OS platforms. Project Management on new installations involving customers, software developers, 3rd party vendors, as well as, IT and Telephony staff. Trained end users and IT staff on management and usage of new dictation systems. Provided timely technical support for usability issues and critical site problems with dictation, transcription, upgrade rollouts, and management of existing dictation systems. Worked in a virtualized environment using VMware

Tampa, Florida

Assess, diagnose and repair critical and non critical hardware at various Retail stores and quickly resolve issues including servers, workstations, laptops, printers, routers, switches and POS systems. Maintained Dictaphone Healthcare service accounts and provided support for critical dictation systems, as well as, new installations for the Dictaphone account.

Tampa, Florida

Diagnosed, repaired vital recording equipment in 911 call centers, police stations and hospitals. Project management, configuration and installation of new dictation and transcription systems. Server install and management on multi-server PowerScribe speech recognition systems for Radiology groups and hospitals

Tampa, Florida

Assembly and installation of OS and required software for major rollout of new equipment across multiple sites. Troubleshooting servers, workstations, laptops, both hardware and software issues in a mixed Windows NT/2000 domain. Assisted in planning and implementing the migration from Windows NT to 2000 on the servers and workstations, as well as, a new LAN and WAN configuration comprising 15 remote facilities.

Tampa, Fl

Performed swimming pool inspections for prospective homebuyers prior to their buying a home, and advising them of the defects and necessary repairs. Provided consultations on equipment upgrades and repairs and instructional sessions on Swimming Pool care, Pool safety and proper equipment operation.

Opened new location in a well established, very competitive market and built and maintained both a retail and commercial customer base by providing superior customer service. Trained and promoted 2 newly hired employees to manager positions within a ten month period. Built commercial business to over 250 accounts in 4 years and that generated $150,000 in commercial business in 1999. Exhibited strong inventory control as well as high gross margins on products.

Assisted store manager with everyday operations of a retail swimming pool store. Completed Required education and training in swimming pool care. Attended Manager Training school before being promoted to store manager of my own store.