Managed multiple Fortune 500 company that exceeded $150MM in annual travel volume. Quota based on new sales, expansion, retention, gross margin and revenue growth on transactions. Responsible for account relationship by presenting and delivering monthly, quarterly and annual business reviews that drive joint strategic plans, continuous improvement and value. Collected customer and market feedback to collaborate with business development, product management and engineering to shape program strategy and growth. Responsible as the voice of the customer managing contracted KPIs which include Online and Mobile Adoption %, Customer Satisfaction Survey % (CSAT) and Customer Service Level Agreements % (SLA). ➤ Built and Managed a Global team of high performing EMEA, APAC and LATAM based Strategic Regional Account Managers resulting in a structured global support network that is able to service Egencia’s largest accounts with a proven 91% customer satisfaction rate, 100% retention rate and YoY revenue growth➤ Spearheaded and managed global expansion markets resulting in first to market in Hong Kong, Singapore, U.A.E. and South Africa➤ Executed initiatives that resulted in growth and a 45% + GM for each managed account with a proven growth rate of 70% QoQ for same customer store

Eastland Foods is a market leader in high-quality South-East Asian and greater Asian foods. Sourcing from multiple factories across Asia and servicing nationwide with in-house logistics. Eastland's mission is to "Serve the Best From Asia" with the go-to-market strategy in retail, food service, and manufacturing.-Prepare marketing strategies alongside for nation trade shows like Fancy Food Show, NRA, Boston Seafood Show, PMA, and others.-Developed and launched strategies, business models, channels, and partners to position Eastland Foods as the innovator and leader in Asian Foods.-Business Development to new and existing customers.-Managed nationwide B2B and B2C accounts of 80M with business plans, sales, revenue, and expense controls, and targets.-Oversaw Marketing Communications of the company to mainstream American markets.-Nurtured productive and professional relationships with key personnel at Fortune 1000 accounts.

• Led company-wide human resource initiative through implementation of recruitment program which included orientation, training, assignment, scheduling, coaching and counseling for new and existing employees• Increased restaurant and catering operation marginal profits by cutting food and labor costs by 7% as well as increasing food/service quality which led to growth in overall revenue of 20%• Managed 20+ employees in both front and back house operations which led to increased customer service relations • Fulfilled restaurant’s financial objectives through administering forecast requirements, preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions

• Organized and managed activities related to meetings with potential clients to promote new business ventures. • Approached and conducted a sales pitch to promote future business with Procter & Gamble• Led monthly promotional activities that translated into substantial sales growth, meeting or exceeding company revenue objectives• Developed strategic presentations to communicate business objectives to top executive customers.

• Provided excellent customer service and supervised obligations to ensure that they are completed correctly and efficiently.• Promoted company products to help improve overall business growth and development• Improved personal capabilities to work in a team environment by participating in organized and professional events including large banquets and other team-oriented functions