A quality-oriented professional who has eyes for details, skills to perform, and passion to delight, as well as equipped with 15 years of luxury hotel operation experience and leadership skills, is ready to take on new challenges. ▪️8 years’ experience as F&B Division/Hotel Operation Director to lead some of most prestigious luxury hotels; ▪️15 years of solid F&B department leadership & collaboration skills with having supervised over 350 staff;▪️Extensive and hands-on experience in hotel operations, guest engagement and hotel quality initiatives;▪️Lead multiple and busy F&B outlets and cross-trained in housekeeping, engineering, and guest services;▪️Advocator of F&B food quality and dining experience to drive hotel guest loyalty and outlets’ revenue; ▪️Groomed, developed and promoted 9 departments heads and 17 service managers in the last 10 years;▪️Well experienced in hotel opening & renovation through leading projects & task force assignments;▪️Keen on service/product innovation, labor productivity, team building, as well as customer experience;▪️Earned team members’ loyalty and respect through effective listening, communication and recognition;▪️Professionally trained in handling incidents & emergencies with safety& security as the priority in mind.