Project Manager leading a team of Product Managers who are focused on the development of IoT (Internet of Things) initiatives. Provide support to the Program Manager helping to orchestrate existing cross-functional teams which include product development, engineering, marketing, sales, and external partners to ensure seamless execution and delivery of IoT connectivity projects for US-Domestic, Global and Auto projects.Lead the planning, coordination, and execution of IoT connectivity product launches, adhering to established timelines and budgets.Work closely with product managers, engineers, designers, and other stakeholders to define project requirements, milestones, and deliverables. Utilize tools such as Smartsheet, Google, Microsoft, Clarity, ServiceNow, Slack, Webex to collaborate and manage all product and project related tasksDrive cross-functional teams to optimize numerous Verizon proprietary SaaS offerings, which to date has resulted in a 24% increase in customer satisfaction scores.Allocate resources effectively to support project objectives, including personnel, equipment, and materials.Identify potential risks and develop mitigation strategies to ensure successful product launches.Implement quality control measures throughout the product development lifecycle to uphold the highest standards of performance and reliability.Work closely with departmental managers to develop more efficient ways to complete various business processes. This includes auditing company business plans and offering input on more efficient ways to streamline processesAssist in analyzing business process data and creating reports that are presented directly to leadershipProvide regular updates to senior management and stakeholders on project status, progress, and key performance indicators.Involved in defining call center operation processes around launch and support of IoT Products.

Led strategic planning, program/project management and delivery of best-in-class IT Infrastructure and Cloud solutions Directed various infrastructure migration and integration projects adhering to corporate Change Management policies and was key in implementing an Okta IAM SSO solution.Helped define and implement a corporate PMO utilized to adhere to the required project management standards as well provide best levels of support to various projects and managersImplemented and managed Cybersecurity practice handling vulnerability management Working with our MS Partner, developed a strategy for migrating both Datacenter and from Google to MS Azure.Assisted in developing updated policies and procedures manual that included new ways for employees to approach several significant business processes.Defined and deployed an Office365 Enterprise solution roll-out to over 700 users (desktop and mobile).Oversaw and managed direct staff including various Project Managers and offshore Tier 1, 2 and 3 team members in support of a 700+ user environment leveraging Jira and Confluence Provided day-to-day administrative support for existing Google Workspace Continually worked with Leadership on company strategy while controlling the budget and reporting on IT-specific expenditures. Supported all internal and external TeamsWorked with Teams implementing and supporting NetSuite and Salesforce, in support of legacy SAP Worked as an SAP Basis Administrator to ensure all SAP modules were managed and tuned properly.Managed all daily operations of the information services and communications network including data centerOversaw IT Operations including planning and defining of IT goals & metrics, project management, forecasting & implementations including the development & management of the IT annual Budget

 Responsible for managing all stages of the project management life cycle for both Cloud based and Infrastructure projects, from initiation through project close. This included strategic planning, executing, monitoring, and controlling projects to ensure adherence, quality of delivery, profitability, and client satisfaction.  Engaged in a consultant role as required to manage accounts, identify opportunities, drive sales in key accounts and provide coaching and mentoring to others within the organization. Advise team members, c-suite leaders, and vendors as necessary. Partnered with Account Executives and Consultants during the sales stage to develop estimates, proposals, and other necessary sales documentation. Identified, scoped and assisted in vetting opportunities in order to help drive and increase revenue. Help establish PMaaS as an offering to new and existing customers. Coordinate events and act as the central point of contact for internal and external resources. Utilized all available Project Tools (MS Project, Smartsheet, ADO, JIRA, etc.) to drive and manage both Waterfall based and Agile style projects

 Facilitated the setup of a new MS Datacenter located on the West Coast in order to manage the implementation & migration of network servers, switches, routers, and test equipment being utilized to emulate customer test environments.  Worked with various internal/external MS Teams, Technical Engineers, and 3rd Party Vendors to help consolidate & relocate existing legacy Data Centers (East Coast located) and Labs to Microsoft Managed Services Data Centers located on the West Coast.  Identified, directed and managed multiple, simultaneous projects from beginning to end while identifying and managing all related dependencies and critical path, including 3rd party and customer dependencies for Continuant's ability to deliver contractual goals Successfully developed full-scale project plans and associated communications documents while capturing costs and manpower efforts as part of the running estimate. Ran daily/weekly meetings with staff, vendors and reported to C-Level Leadership in order to move project forward successfully Managed and facilitated the project utilizing tools such as MS Project, Azure DevOps (ADO) and JIRA

• In support of a Neustar by TransUnion acquisition, I was tasked as PM to manage a strategic Datacenter Consolidation & Migration Project. I acted as primary Program/Project Manager working within the Carrier Provisioning area which was comprised of the company’s Hosted and Licensed Order Management Systems (applications) as well as their Number Services (FCC Servicers). I assisted by aligning with various Business and Technology teams to establish scope / guidelines, perform infrastructure discovery and application dependency analysis, determine business requirements, identify migration strategies, negotiate schedules and provide ongoing coordination. I was deeply involved in design, planning and execution of migration plan to migrate / decommission all application instances and servers in Scope, without disruption to Business Groups. Tracked and reported all application instances scheduled for migration. Hosted weekly status meetings with senior management, business, and technology teams. Coordinated closely with SAs, DBAs, Middleware, Implementation Engineers, Network and Storage teams to ensure successful execution of Migrations on time within budget with zero defects.• Engaged as point Project Manager orchestrating a multi-Datacenter migration/consolidation project due in part to a company acquisition and corporate structural change. This included the exit of three major strategic data centers (located in Charlotte, Sterling and Denver) simultaneously consolidating/migrating into two new Co-Locations, located in Ashburn, and Chicago.• Managed planning and overseeing the migration of 200+ application instances from infrastructure discovery to execution phase.• Created and managed all required complex Project Plans and resources utilizing Smartsheet’s, scheduled and conducted ongoing meetings with multiple Teams spanning many Timezones•

In a Technical Project Manager capacity, lead and manage program/project development of large-scale enterprise systems with real-time operational requirements, achieving project and customer success. Contribute to the team's technical progress by developing, nurturing, and managing a diverse team of software and engineering professionals. Conduct daily/weekly status meetings with senior management, business, and technology teams. Manage migration and implementation efforts for both internal infrastructure as well as cloud-based Transformation Projects. Maintain record of all required documentation for assigned programs and projects reporting up to C-Level Executives as well as various Sr. Stakeholders. • Identify and mitigate risks by formulating risk management plans as well as conducted in-depth analysis to ensure accurate project delivery.• Success in managing over 90 in-flight projects, utilizing management and technical resources, and completing a number of projects within technical Network Engineering area of the company. Includes managing Cloud (AWS) and Physical environments. • Provide migration strategy and Project Management oversight of a complex network, while identifying and mitigating risks by creating risk management plans, managing interdependencies with other organizational projects, investigating problems and performing in-depth analysis to ensure project delivery.

 Hands-on Sr. Project Manager involved in numerous North American-based customer projects, mainly focused on implementation of the IP soft IP center Helpdesk Automation solution both in DC’s as well as AWS Cloud, addressing automation of Level 1 & 2 Helpdesk. Very Technical environments, as this is a Hands-on role working with all technical personnel involved on design, implementation and deployment. Technologies in play are a mix of Linux and Windows (VMware and Physical) as well as many 3rd Party Middleware applications. Hosted weekly status calls with LOB senior management to provide project status, and highlight risks and issues Drove full understanding of project goals as well as the individual steps/tasks required to fulfill the goals while developing Project Plans always adhering to PMO standards and procedures. Consistently and effectively communicated with all levels of Management and Teams in a heavy Customer facing and high visibility environment Developed and Implemented proper PM methodologies, schedules and artifacts for project planning, tracking and reporting/communications, working with various Teams in the conversion effort.

 Tasked with the delivery of technology projects consisting of build outs & Data Center to Cloud Migrations. Provided support in requirement gathering and project documentation, ensuring 100% accuracy. Developed project plans for all tasked infrastructure and migration projects, organized and lead project teams thru successful completion of multiple projects  Maintained company adopted systems (i.e. IBM Rational) with respective data, while communicating project status using effective forms of documentation Continually worked to resolve issues and risks with appropriate team members, while undertaking continual adjustments with stakeholders to keep projects on target

 In this somewhat hybrid role, which was primarily a VP of Technology combined with hands-on Sr. Linux Systems Engineering role, I was tasked with oversight and management of the day-to-day operations of the existing internal network  Designed, implemented & managed a Physical-to-Virtual migration solution, converting Windows and Linux-based physical servers into cloud-based VMware  Orchestrated and participated in Data Center exit of major strategic data center, migrating from Salt Lake City to NJ  Hosted weekly status calls with LOB senior management to provide project status, and highlight risks and issues  I was also tasked with providing focused, business-minded IT leadership, emphasizing IT’s measurable contribution to business success and business metrics including revenue growth, profitability, market share, customer service and expense.

 As a Technical Delivery Manager, I was tasked with providing technical direction for the development, design, and systems integration of CardConnect’s proprietary (card connect / card secure) applications across multiple client engagements. This included pre and post sales involvement. Handled the day-to-day support of all internal systems (over 200). This included but was not limited to: Network and Systems Administration, new system installs, troubleshooting complex system and application issues, design strategy, customer support, training of Jr. Admins. Installed and supported Card Connect Proprietary software on all Linux, Solaris, AIX, HPUX and Windows environments, including providing SunGard Hosted Solutions support (AWS Cloud and SaaS Models).  Defined, oversaw and managed multiple technical teams and Customer implementation Projects within budget and project schedule. Ensured that all Customer-based Project Managers were well informed of ongoing status of development efforts and serve as liaison between the development staff and the clients project management and Technical Teams across multiple engagements While remaining current in all facets of the business, maintained and adhered to PCI-DSS and PA-DSS compliance standards within the company as well as how it affects customer base. Helped define SLA requirements affecting support of existing and future customer’s

 Provided tier one phone, email and live chat support to customer inquiries on technical support problems to all of our Cloud-based solutions Troubleshot problems and provide solutions using specific product knowledge Prepared and maintained pro active self help portal for netForensics products (Including MySQL, Oracle, Scripting, etc.) Provided assistance and expertise to other groups and internal/external customers Maintained customer support lab environment and simulated customer issues

 Involved in all aspects of support with regard to the AT&T Gemini program. Primary Management for Development Labs at Middletown, NJ location supporting over 50 Developers as this Program is dependent on a highly complex, multi-faceted infrastructure and lab environment requiring dedicated network and systems administration. Made recommendations for Hardware, Software and Network designs. This included cost analysis and budgeting. This was primarily a Windows and VMware environment, where we utilized Dell, IBM and HP Hardware. Worked heavily with Red Hat/Centos and Ubuntu Linux-based installs. Utilizing MS Visio, documented the architecture design of recommend and implemented Hardware and Software Solutions. This included Network drawings as well as specific configuration drawings.

 Involved in initial infrastructure design phase of the Data Center as it related to our Customers requirements, which included a number of Cloud based (SaaS) offerings.  Site Tech Lead defining, documenting and supporting a complex Wintel (XP/PRO/2003) development, test and integration environment which also included numerous UNIX (Solaris, RH Linux) hardware and software.  At Datacenter, managed, coordinated, and facilitated multiple reengineering and process improvement initiatives related to the enhancement of BBI’s core information systems and processes.  Designed, Implemented and Deployed Disaster Recovery Strategies for all in-house systems. This included installation of servers and applications,  Oversaw and tracked software installations and upgrades to Unix operating systems and layered software packages and their maintenance in accordance with established policies, procedures and service level agreements (SLA).

 Directed the execution of 20+ projects with budgets over $1M using Scrum methodology, ensuring timely and cost-efficient completion. This included performing direct software installations and upgrades to Unix operating systems and layered software packages and their maintenance in accordance with established policies, procedures and service level agreements.  At the Manhattan Data Center, I implemented new project management software that decreased time spent on administration by 15%. I supported multiple business processing requirements for our customers, while Managing the onsite Midrange Lab team.  Ensured both Wintel and Unix workstations/server data integrity, data/media recoverability, and database archive operations. Directed routine hardware and software audits of Unix workstations/servers for compliance with established standards, policies, procedures and configuration guidelines.  Responsible for maintaining the integrity and availability of the systems in the data center. Supported Unix Solaris version 8 (primary) Windows 2000 Server (secondary) environments, Veritas Volume Manager, Net Backup (V3.4) and HP StorageWorks.

 Managing 4 direct reports, my main role was in support of the Lockheed Martin Tinton Falls MCS (Maneuver Control Systems) facility from all technical perspectives, focusing mainly on Server, Labs and desktop support. Day-to-day support of over 150 Developers, Programmers, Performed day-to-day Management of all aspects of the Lab environment. This included the installation, configuration and maintenance of all associated Sun and Windows-based hardware, both server and client Site Tech Lead/Administrator supporting a complex UNIX and Windows development, test and integration environment containing over 10 independent Labs. Supported over 200+ Windows Servers and Desktops running a mix of Windows NT 4, 2000, XP and 2003 BETA, as well as support of over 200 Desktop PC’s running Windows 2000, NT4, XP and 98. I was involved with the design, purchase and implementation of the entire network infrastructure for all systems, Windows and Unix based, which also included Network Management Software and Cisco 4700 Routers I was involved as Manager of the SA team in all Management meetings, interfacing with all Technical Leads as well as the Program Managers

 Was involved in designing and delivering an Akibia Field Engineer Training Program designed to bring the Akibia FE’s to Sun Solaris Certification levels. Included training on Veritas Volume Manager, Enterprise Server, RAID, and multi-versions of Solaris, i.e. 2.5 thru 2.8. Was also involved in support of the LAN which consisted of over 30 Windows NT/2k workstations and servers. Created a hands on training Lab in the Edison Office which I utilized and provided training for all Engineers. By using an equipment Lab, I was able to emulate “REAL” life scenarios and problems that could and did occur in the field. This Lab consisted of DELL PC’s running Windows NT, 2000 and XP, as well as a multitude of Sun Systems. Provided day-to-day support for existing FSE's in the Field, as well as our large customer base.