-Schedule and facilitate auctions-Train facility housekeepers-Coordinate with the marketing company president and executive assistant to complete new builds.

Position intended once company is fully invested, though during it's infancy I volunteered to help without compensation. During my time their I have gained the following experiences. •Reviewed investor documentation, created investor one pager, and networked with potential investors.• Administrator for Microsoft 365, Adobe, and Procore, ensuring efficient operations and access control.• Assisted with software training and administrative tasks.• Accompanied the owner on projects to gain industry insights and streamline processes.• Utilized LinkedUnion's admin portal to update and maintain the website's content.

*Promotion*● Global cross-functional team collaboration for ITAM projects and processes within the following areas:, IT Compliance and risk management / QA testing ServiceNow automation work flows / Incident investigation training / Data visualizations and interactive dashboards / Inventory data migration / ServiceNow import & assignment investigations / Package tracking / Colleague communication template creation.● Led ITAM projects in cross functional teams supporting our IT security & compliance policies for unreturned assets, lost and damaged assets, and pre and post ServiceNow stock taking. ● Subject matter expert for Power BI interactive dashboards and reports, Excel reporting and trackers, Snowflake SQL tables views and debugging.● Created / Maintained / Enhanced several interactive dashboards, reports, investigative tools, work trackers, data aggregations to assist leadership, stakeholders, and teams with ServiceNow incidents, project success visualization, risk awareness, and assignment investigations using Power BI, Excel, and Snowflake.● Prepared and organized PowerPoint training presentations for Office IT staff on ITAM project roll outs. ● Continually managed risk and trained operational and support staff globally upholding IT compliance throughout the asset life cycle contributing to a 15% reduction in asset mishandling and reducing loss to 5%.● Processed 25+ daily investigations on cases for asset and assignment escalations, lost packages, and exceptional assignments solving over 90% to minimize risk.

*Promotion*

● Streamlined processes for shipping, receiving, inventory, order fulfillment, asset creation, refurbishment reducing an avg. of 30 min per category.● Cross trained and assisted with supplies management (Ariba, Coupa procurement), laptop imaging, events, and loaner service lines. ● Created new or enhanced Excel based tools that were in use daily increasing efficiency for all hub team members.● Prepared training material via PowerPoint and assisted with the onboarding and training of new tech hub staff.● Uploaded, prepared, coordinated, shipped, and set proper expectations with support teams for break fix, new hire, migration, and ad hoc equipment through available forecasts or requests, often exceeded colleague and leadership expectations and tight timelines thus reduced colleague downtime.

Provide in-house support to customers on operational or maintenance aspects of equipment and servicerelated problemsAnalyzed trends and services via reports and recommended settings and services Responsible for overseeing operations, inventory and reporting, maintained inventory based on this analysis Received Customer Satisfaction (CSAT) Excellence Award for maintaining 80% customer satisfactionduring remodel, Received Top Guns award for consistently achieving monthly metrics for three months asa team, 239.2% to goal for Repair Rate + Device Now Rate + Overall CSAT, Currently 113% to goal inCSAT, Consistently 90% or above in Sprint's My Metrics.

Responsible for ensuring the store runs efficiently and effectively through proper scheduling, maintaining inventory levels and reporting, proper store planogram setup, and helping achieve sales quota'sResponsible for store opening and closing, customer escalations, employee scheduling, and making decisions with the management team to reduce churnServed as a subject matter expert that guides the team in building strong sales solutions and customer relationshipsDemonstrated leadership through knowledge and execution which earned the team's respect and trust , ensured the team's morale stayed positive

Supported store manager with day to day operations, assisted in hiring, scheduling, training, marketing, loss prevention, team leadership Works with the Lead Retail Consultant to ensure individual and team goals are communicated and achieved Handled customer escalations Earned the respect and trust of my employees by demonstrating their value to our company and management team , ensured they were knowledgeable and prepared to handle customer situations as they arose Assisted my Store Manager in the achievement of passing our Corporate Audit with a 92%