Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Louis Muller is listed as Managing Director at RML Projects, based in City of Johannesburg, Gauteng, South Africa. AeroLeads shows a matched LinkedIn profile for Louis Muller.
Louis Muller previously worked as Regional Manager at Capitec Bank and Branch Manager at Capitec Bank. Louis Muller holds Business, Management, Marketing, And Related Support Services from Gordon Institute Of Business Science.
I am a result-driven Regional Operational Manager, with almost 10 years’ experience delivering meaningful leadership in the financial sector. Having won multiple awards for sales and service efficiency, I am responsible for driving the achievement of regional objectives for South Africa’s largest retail bank. Throughout the course of my career, I have demonstrated a full range of transferable capabilities to succeed in any senior operational management role.With an intent based leadership philosophy, I am a seasoned coach, mentor, trainer and facilitator, dedicated to building high performance teams based upon the values of integrity, accountability, confidentiality and the promotion of a positive working environment. NOTEWORTHY ACHIEVEMENTS:As Regional Manager for Capitec Bank:• Recipient of multiple service efficiency awards, including 3rd place for “Best Remote Banking Usage”, 2nd place for “Best Service Efficiency - low volume” (2019), and 3rd place for “Best Service Efficiency - low volume” (2018) achieved through close monitoring of scheduling tools and analysis of daily service reports. I was recognised for identifying problem areas and implementing solutions to improve service delivery and staff planning.• Achieved 2nd place for “Best Credit Card Sales of Total Sales” award, by ensuring clear and thorough product knowledge transfer to each consultant. This knowledge empowered consultants to respond to challenging/complex questions and to promote product benefits to clients based on both their lifestyle and financial needs (2019).• Facilitated new employee workshops as part of the company’s induction programme, providing training on various topics to groups of between 10-120 delegates:- “Capitec Co-Facilitator, Firm Foundation 256” (6-23 December 2017).- “Capitec Co-Facilitator, Firm Foundation 181” (2 – 13 June 2014).- “Capitec Co-Facilitator, Service Workshop” (19/20 March & 5/6 April 2013).• Recipient of the “Capitec Firm Foundation 112 Service Award - Inform and added value” after being nominated by students in the firm foundation training programme for providing insight and value to their learning (2011).• Recipient of the Capitec Gauteng East Region “Best Sales Consultant” award (2011).
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Pretoria, Gauteng, South Africa
Specializing in various projects. Design, manufacturing and installation of kitchens, built-in cupboards, bathrooms, vanities, custom bars tables and custom furniture. Other projects also include the sales of essential products during the COVID-19 pandemic.
South Africa
• Accountable for the achievement of regional objectives including a regional quarterly sales target of NZ$7.4M• Attending to the needs of 14 Branch Managers and 75-115 branch staff• Driving key focus areas (KFA) and analysing daily, weekly and monthly reports• Managing resources and succession planning through hiring, training and developing branch staff and managers• Ensuring a clear understanding of credit and contractual policies and process in line with the National Credit Act and other legislation including the POPI (Protection of Personal Information) Act• Creating a culture of service excellence through service efficiency, client interaction, daily resource planning, and effective complaints management• Daily, weekly and monthly reporting on sales and other regional and business objectives including Arrears investigations • Creating a culture of discipline and unity by consistently honouring the business values and standards and repeatedly demonstrating the behaviour in the branch environment
South Africa
• Responsible for building optimally functioning, high performance teams through the approved People Plan for Operations• Ensured alignment in understanding of the operations objectives• Cultivated an ethos of celebrating small victories and contributed to building a healthy organisation• Demonstrated the CEO values (Client First, Energy, and Ownership)• Created a working environment of trust through open channels of communication and strong leadership• Cultivated an effective working environment to foster commitment, by actively supporting branch staff in delivering their tasks • Created a supportive climate by mentoring, coaching, motivating, inspiring and managing performance positively
South Africa
• Created a trusting working environment through open channels of communication and strong leadership • Cultivated an effective working environment to foster commitment, actively supporting staff in delivering their tasks • Successfully on-boarded new employees and identified coaching opportunities• Continuously reviewed and assessed staff training needs, highlighted deficiencies and implemented required support• Checked progress of employees on Learnerships and allocated time for assignment submission
South Africa
• Interacted with clients to completed new account and credit applications• Explained contracts relating to credit applications, savings accounts, remote channels, funeral policies and other transactional needs• Conducted telemarketing and courtesy calls for various campaigns• Performed additional ad-hoc tasks assigned by management
South Africa
• Travelled to client sites to assist with opening of accounts• Delivered documentation, cards and other bank related products or documents• Delivered presentations at wellness days relating to financial awareness
Quick answers generated from the profile data available on this page.
Louis Muller works for RML Projects.
Louis Muller is listed as Managing Director at RML Projects.
Louis Muller is based in City of Johannesburg, Gauteng, South Africa while working with RML Projects.
Louis Muller has worked for Rml Projects, Capitec Bank, and Lifestyle Financial.
You can use AeroLeads to view verified contact signals for Louis Muller at RML Projects, including work email, phone, and LinkedIn data when available.
Louis Muller holds Business, Management, Marketing, And Related Support Services from Gordon Institute Of Business Science.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Louis Muller you were looking for.
