Serving as Head Coach for Huntingtown Women’s basketball focusing on connection between mental health & how sports relate to life.

Serves as a Help desk technician with direct experience in answeringcalls, chats, and emails. Provide excellent customer service to externaland internal clients, providing timely updates and closure to all requestsvia remote and on-site support.• Responsible for providing Tier 3 desk-side support including re-imaging new OS images.• Works with team members to ensure timely solutions tocostumers’ issues, while managing three networks• Installed vulnerabilities patches on Unclassified network withover 200+ workstations• Familiar with: Tenable, SCCM, WSUS, Microsoft Catalog,Microsoft, Win10 Server 2016, Jira, Active Directory• Intrusion Detection/Prevention, for Systems and NetworkSecurity on Unclassified Network.• Used Remedy ticketing system to ensure proper documentationof troubleshooting procedures and ticket resolutions.• Assist in IT security audits or investigations

Field Technician lll (Telework)Salient CRTG Drug Enforcement Agency-Arlington, VADonald Vaughan (703).727.1337February 2021 – February 2022Support the Drug Enforcement Agency (DEA) with an enterprise-level ofinnovation, operations, engineering services, solutions architecting, &software/ hardware acquisition. Grant access to users who qualifyoperating specifications for remote Tele processing.• Engineer and operate IT programing by creating, updating, andtracking requests.• Responsible for providing desk-side support including re- imagingnew OS images.• Provided technical information on systems, applications, andnetworks.• Reviewed corrective actions and findings while evaluatingadequacy.• Identified causes of deficiencies or problems and providerecommendations for corrective actions.• Represented the agency in both internal and external settings bycommunicating basic technical information.• Providing customers with information about the availabletechnology products and services.• Identified alternatives to address complex informationtechnology & issues.• Managing equipment distribution to authorized users.• Maintaining configuration management data, anddocumentation.• Installed software patches, updates, upgrades, including remoteserving of course station.• Added and removes computers from domain via ActiveDirectory.• Worked with team members to ensure timely solutions tocostumers’ issues.

Provided services that range from concept fabrication to testinglogistics. Created prototypes and integrate them into systems andperform testing validation and verification. Developed specializedtraining courses in fabricate finished product. Capability to conceptoperations system requirement and allocation verification andvalidation.• Represented the agency in both internal and external settings bycommunicating basic technical information.• Responsible for 75% patch upgrades to ensure all aspects meetcompliance.• Planned, coordinate, develop, test, and document installationand maintain IT support for user activities.• Recommend methods and procedures while coordinatingcorrective action to abdomen utilization of equipment.• Showed initiative towards the improvement of provided servicesby sharing ideas and participating in meetings• Performed a short compliance asset solution scan to meetfederal information.• Provided customers with information about the availabletechnology products and services.• Identified alternatives to address complex informationtechnology & issues.• Managed active directory user profiles and accessed GPO, fileshare, and security permissions.• Brainstormed and recreated server infrastructure ground up.• Utilized basic patch to maintain a monitor all networked assets• Provided technical services and develop specialized trainingcourses.• Participate in logistics training acquisition support in auditfinished product3Information Management & Technology Analyst

• Respond to possible virus reports while following the IT Security Response Standard Operating Procedures• Promptly respond to and resolve Help Desk tickets with high levels of professionalism and customer service• Educating all assisted users with need to know knowledge• Use of Active Directory on a daily basis for organization of assets• Performed operating system installations• Installation and configuration of various drivers, software, and printers• Properly initialized and configured 1,000 machines out of 3,500 via Elementary Technology Refresh Project • As part of the build out of the 3,500 systems, I performed a security evaluation and audit on a sample of the systems to confirm the security parameters were met• Server/Network Closet Inventory at all 30+ sites across the county• Installation of Aruba wireless access points• Installation and repair of SMART UF65 and Promethean boards• Performing maintenance on computers, phones, printers and copiers • Worked alone and assisted technicians at various sites ranging from elementary to high school, the Board of Education and Division of Supporting Services buildings• Assisted with updating the operating system of various iPads and manually reconnecting to Wi-Fi• Familiar with Meraki Device Management for Apple iPads• Communicate new ideas for future improvement implementation• Troubleshoot various network, hardware and software issues

-Provided solutions and technical guidance to clients facing technical issues and difficulties-Resolve software and hardware problems including computer failures and software malfunctioning-Assemble and installed computer systems as per specifications-Maintain records of hardware issues, performance and supplies-Installed Windows Operating System on desktops-Performed virus removals, deleted partitions, and Bios password/reset-Used ticketing system for inventory, new customer entries, and invoices-Documented customer calls / repairs

-Assessed daily store performance and assisted with and oversaw functions such as stocking, store appearance and maintenance and daily cash closeout counts.-Ensure that teammates maintained a high level of integrity with customers and treatment of company assets.-Assisted in setting up and taking down marketing displays-Excelled at accessories sales as well as shoe orders-Regularly met or exceeded sales quota in shoes and accessories-Assisted in maintaining inventory levels and placing orders for products-Excelled in satisfying customer needs and wants

-Helped upgrade FDA old platform called RFS to their new system called DARRTS-Helped managed and developed SQL database to inform initiatives for 300+ employees-Coordinated and designed work-flow process business informatics with the programmer-Performed network troubleshooting, and workstation set-up to ensure access for employees-Managed and coordinated logistics and communications between various IT support groups, developers, and office staff to ensure task implementation and timely completion