Senior IT Support / Technical Analyst May 2007 – December 2011Computer Science Corporation, Marlton, NJ• Supported over 400 customers and resolved an average of 130 to 150 tickets on monthly bases. • Lead and completed hardware deployment replacing over 400 combinations of desktops and laptops ahead of schedule by 2 months including data migrations, restoration, and backup. • Supported the infrastructure in various activates including installation and configuration of laptops, workstations, and network security. • Created technical documentation that utilized the team’s time more efficiently that monitored multiple secure systems for any relocation and replacements. • Performed regression testing of software and hardware life lifecycle includes; Lotus Notes, McAfee, Symantec, and various MS products.• Facilitated application testing, installations, upgrades, training and support for operational employees.• Provided remote support for company employees’ country wide. Tasks included; resolving technical failures in a timely manner, automating application monitoring tools, and providing technical expertise for application upgrades.

• Implemented effective customer satisfaction strategies by identifying and eliminated the root causes of Windows registry problems.• Performed computer system diagnostics and repaired on location.• Installed and deployed application software update for customers upon request. • Provided service and supported customers on location with electronic purchases.• Conducted sales transactions and solicited products and increased overall revenue by 18%.