Louis Sylvester Email & Phone Number

New Zealand

Waikato, New Zealand

Responsible for optimising the company's efficiency, performance and increasing bottom-line profitability, with the addition of creating opportunities of value to be ongoing to ensure the futureproofing, growth, and sustainability of the business. Responsible for ensuring business productivity and efficiencies including implementation of business strategies and strategic plans to ensure achievement of the Company's Vision and Mission. Evaluating company performance, supporting the director, people leaders and employees to ensure the right people are in the right seats, at the right time, working on the right things, with the right resources to produce and deliver the right quality outcomes for our customers on time and on budget.

Bay Of Plenty, New Zealand

Helping to transform organisations to achieve Enterprise Excellence and sustained business results, by developing exemplar people.

Auckland, New Zealand

Accountable for leading a team of Leisure Centre staff to deliver active recreation services across the Auckland region network of over 20 Pool and Leisure Centres. This included evolving the Leisure’s service delivery model, prioritising resource allocation of a team of up to 1,000 staff via Senior Centre Managers, driving a culture of continuous improvement, understanding customers’ needs, building effective relationships with key stakeholders, and collaborating with other Active Recreation and Community Facilities teams to ensure local needs are aligned with Active Recreation priorities.The role required working collaboratively across council, agencies and communities to effectively contribute towards the delivery of the Māori Responsiveness Plan for Tāmaki Makaurau and create a coherent linkage with the council’s overall work programme to achieve Maori outcomes.

Auckland, New Zealand

Accountable for facilitating the implementation of Auckland Council’s business improvement framework. This involved engaging with all parts of the Council to achieve strong business ownership and engagement, coaching and mentoring the business in world-class business improvement practices, and delivering enterprise process improvement frameworks, tools, metrics and methodologies to support business performance. The role also helped build a culture of business improvement across Council via a strong Community of Practice.

Bay Of Plenty, New Zealand

Effectively implemented and deployed Continuous Improvement (Lean) into the business improving overall services at a lower cost. Guiding teams of up to 100 FTE and recognised as an inspirational team-builder who motivates staff to attain peak performance. Progressive advancement directly linked to the attainment of key business goals and excelling at articulating and implementing change while gaining consensus from parties with different agendas. Is analytical with sharp problem-solving capabilities and the ability to identify and capitalise on hidden opportunities. Has proven success in driving down costs such as staffing and energy savings on total consumption on previous years.

Wellington Region, New Zealand

Water Safety New Zealand Board Member put forward as a representative nomination by the New Zealand Recreation Association and successfully voted on for 2 Terms.

Auckland, New Zealand

Responsible for the successful implementation of personal training teams directly responsible for the training delivery to the America’s Cup 2000 - Stars & Stripes Yachting Syndicate Team plus the America’s Cup 2003 One World Challenge Syndicate Team. Spearheaded new market growth, identifying optimal products and services with customer survey input and demographic analysis to grow revenue. Assisted in the successful business expansion of YMCA facilities whilst re-branding and improving work flow efficiencies with low cost solutions.

Waikato, New Zealand

Achieved the successful amalgamation and integration of two health clubs being Les Mills (5,000 members) and Lim’s Sports Spectrum (4,000 members). Played an integral role in the development and deployment of the successful Les Mills Personal Training Programme branded (One-On-One) training system which was the first of its kind launched in New Zealand. Championed and led successful profitable membership and personal training sales, whilst improving compliance, internal / external alliances, driving down costs, asset management, regulatory relationships, improved performance and building rapport and maintaining long term professional relationships with all customers.