Louis Valerio Email and Phone Number

Data management and administration.

Service Delivery Consultant IIISupporting a Medium-to-Large Enterprise Client, Nokia, in their Messaging and Collaboration infrastructure in a day-to-day operation, monitoring, and reporting including weekly and/or monthly reports as needed.Primary Role: IT Operations Team Lead Responsibilities:• Overall technical responsibility and daily IT operation that includes working with Incident Mgt, Operations Management, Change Execution and Problem Mg, Capacity Planning and Configuration Management.• Lead a Team of Support Engineers to ensure working towards the goals of achieving availability and service SLA’s and reducing outages • Responsible for the overall technical implementation of infrastructure projects, migration & transformation. • Act as a point of escalation to resolve complex issues and/or reassignment of work to ensure efficient execution of services and response to client issues• Identify needs and evaluate alternative technical solutions and strategies to the account• Conduct incident trending, root cause analysis, recommend solutions and document resolutions in the known-error database.• Act as third level support for managing incidents, accept transfer and elevations of incidents, track progress and provide resolution• Perform and lead tasks involved in Messaging & Collaboration e.g. server migration & consolidation, including decommissioning, implementation and availability of service.

Responsible for the over-all daily operations and support for SharePoint services which includes collaboration with Escalation Management, Incident Management, and Operation Management.Lead a Team of 7 Engineers in troubleshooting SharePoint issues and incidents, including implementation of Change Management via RFC (Request for Change) and identifying Root Cause Analysis and providing solution in Problem Management.Lead the Team in proactive support in SharePoint services ensuring that SLA are met and critical issues are resolved if not escalated to Higher Tier or thru Microsoft.Responsible for Capacity Management, conduct analysis and provide solutions to mitigate and/or maximize storage availability for SharePoint.Ensure service capability and availability by identifying technical resource persons for shifting schedules in support to perational and cross-project supportConduct Knowledge Transfer (KT), document solutions and post them as KE (Known-Error) database to ensure Engineers are up and confident to their tasks.Perform and lead tasks for server package deployment/solutions binaries coming from SharePoint Development Team, either for Testing, Staging, and Production environments.Serves as third level of support via Incident Management, accepts escalation from cross-functional support for higher tier resolutions and/or recommendations.

A Level D/Team Lead and provides Tier-3 Level of Support for Infrastructure Systems. Supporting Exchange, SharePoint, MS Lync, IronPort, and BlackBerry application-based servers. Supported Exchange migration from On-Premise Infrastructure to the Microsoft Cloud Exchange Services.

The Client Service Team Manager (CSTM) is responsible for daily supervision of a team (e.g., delivery, process, business operations). He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members. This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. The job manages effective internal/external client relationships within a defined area of responsibility, and builds client relationships in the wider group or unit. This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.

Provide Tier 2 application support for Exchange, SharePoint, and BlackBerry. Responsible for the maintenance and operations of server service on a day-to-day basis. Provides routine maintenance such as deploying patches and other essential fix(es) as instructed by Engineering Team. Deployed additional server(s) as needed in the Infrastructure. Provides documentations on server deployment, maintenance procedures, and troubleshooting solutions.