Provide management and strategic leadership for a project team of 60+ deployed across six enterprise programs valued at $15M ARR.Booked $4.8M in professional services in 2023, closing projects with a gross margin of 61%.Lead cross-functional engagements and business operations for DevOps, Enterprise Solutions, SaaS, and Managed Services programs, including vendor management, customer success, and sales support.Created and executed a workflow implementation for a new SaaS product, generating $14M in 5 quarters.Spearhead application delivery for team productivity across workplaces services, platforms, security, content and collaboration tools, websites & portals, email/messaging platforms, video and voice solutions, workplace devices.Achieve customer retention and success by selling add-on maintenance programs and managed services, securing $6M ARR.Spearhead project ideation, budget oversight, timeline management, and strategic long-term planning for DevOps programs, overseeing projects under Agile framework across the SDLC.Analyze financial data to generate revenue forecasts, budget allocations, cost assessments, and performance reports, and direct quarterly revenue forecasts for the Professional Services portfolio.Renegotiated rates with vendors to achieve a 50% year-over-year reduction in human capital costs.Oversaw a team of project managers on an $11M Managed Services offering, driving services revenue.Improved project closure intervals by 25% and streamlined billing order closure using automation, reducing manual work steps by over 65%.

Led a team of five project managers, managing stakeholders cross-functionally to deliver cloud-based enterprise solutions.Modernized AWS Cloud operations, optimizing the subscription renewal process to improve customer retention and increase annual revenue by 50%.Led delivery of 40-50 projects annually, influencing technical decisions on architecture and implementation.Defined product roadmaps and executed them to include critical enhancements for customer success.Managed executive escalations and effectively communicated with cross-functional stakeholders in legal, sales, and finance.Anticipated and resolved bottlenecks, provided escalation management, made tradeoffs, and coordinated events.Developed, owned, and reported on program goals, performance, efficacy, and efficiency.Implemented automation to improve project closure intervals by 25% and streamlined billing order closure by over 65%.Documented work processes and procedures for a strategic account, increasing monthly revenue by $100K.

Managed end-to-end implementation projects by employing ITIL v3, PMP methodologies and best practices. Accomplished closing timely and profitable large-scale projects, driving 70% of project volume and contributing to 40% of the business unit's revenue.