Louis Ye Email and Phone Number

• Acting as risk approver (including ECDD, HR clients) throughout the full spectrum of Corporate & Institutional clients’ life cycle, from Onboarding, Regular Refresh, Trigger Review, Maintenance & Offboarding, and helped my squad to achieve the best quality score and TTO (time-to-onboard) score within GORO.• Providing on-going SME support across GORO squads in subjects of funds, complex structure, clients with multi-jurisdiction exposures, PEP Assessments etc. • Proactively stepping up as 2IC since 2023, covering Operational BAU management of FI Onboarding squad, take ownership of manager's delegations, maintained operational rhythm, TTO as well as quality of the Team.• Participated in the successful major project of transition Asia (HK, SG, CN, JP) client life cycle management function from HK to Melbourne, safely and swiftly completed first Asia Client Onboarding in Melbourne, managed & triaged GORO Asia workflow in the initial transition period, took full ownership of Asia overdue cases and regulatory remediations.• Participated in multiple risk assessments, mitigating activities including taking lead as GORO response person in EY external MAS Compliance Audit for NAB SG branch, deep dive into observations and effectively communicated with internal/external stakeholders, successfully closed off all queries raised by EY. Further, proactively became the GORO dedicated person during 2022 NAB Asia & 2023 NAB AU onboarding internal audit, timely communicated with internal audit to close off FI related questions.

•Effectively onboard FI clients of all types (Banks, NBFIs, PE funds, MISs, FMR etc.), achieved over 90% of compliance quality pass rate and is the first G2 associate given KYC approval authority.•Contribute to cross skilling agenda by effectively assisting HR KYC Refresh, demonstrate ECDD capabilities on wide variety of HR client type (Charity, MSB, Gaming venues, PEP controlled entity, FI with material adverse media etc.). •Further contribute to GORO’s cross skilling by delivering training and reference documents on sub-funds onboarding GORO wide and on Desktop KYC with FIG onboarding team.•Build strong relationships with Client Coverage by proactively providing KYC, G20 related advice at pre-submission stage, effectively improve time to onboard and client experience.•Utilize strong analytical skill and proactive approach to resolve complex & urgent matters related to FIG and remediation (NBFI HR onboarding, multiple remediation projects).

• Conduct event trigger and periodic ECDD on customer of all types (Corporations, Trusts, Associations, PEPs, High Net Worth Individuals etc.) in both KYC analyst and quality control analyst roles.• Participate as part of bank’s task force to successfully pass Group’s country validation of a large-scale SME Customer KYC manual enhancement (remediation) project in both analyst and QC roles.• Provide KYC coaching and guidance on subjects including customer identification, ownership structure, PEP, High Net Worth Individual, Source of Wealth assessment, name screening, adverse media, foreign tax indicia, and transaction analysis to KYC analysts.• Involve in the User Acceptance Tests of newly implemented KYC and Transaction Monitoring systems, identify/escalate gaps and work with CoE and second line stakeholders to rectify.

− Responsible for due diligence on FI customers, including customer identification, ML risk rating, retention of identity information, transaction records and other due diligence files, regular or triggered inspections and so on.− Research and analyse customer/ industry specific information, and assist Relationship Manager to complete credit proposal (new application/ annual review etc.)− Support Relationship Manager to manage and grow the portfolio of exsiting Financial Institutions customers;− Implement post-lending management: timely report customers’ credit profile change;− Assist Relationship Manager to ensure a smooth process of delivering quality client services, including opening account, KYC ect. ;− Complete the Standard Due Diligence Assessment for Financial Institutions’ customers, and according to the frequency of review, earnestly complete the On-going Customer Due Diligence Assessment.− Provide advice and suggestions that may improve business performance;− Assist the Relationship Manager to carry out the business innovation product research of the Financial Institutions ;− Complete the admin tasks assigned by Department /H.O.;− Complete other temporary work.Customer Relationship− Support Relationship Manager to identify and develop new business;− Assist to manage and grow the portfolio of existing FI customers.

Secondment to head office for improvement of transaction monitoring program

• Act as the branch's primary compliance representative in AML/CTF, KYC, Sanction, FACTA and CRS, liaise with both internal and external stakeholders to create excellent client experience while ensuring branch fully complies with applicable regulatory compliance standards. • Manage customer due diligence on prospectus clients (across multiple jurisdictions and entity types), verify KYC, FATCA and CRS information collected to ensure client onboarding standards are met and appropriate customer risk ratings are assigned.• Conduct enhanced due diligence and ongoing customer due diligence on high-risk clients, including private and public corporations, partnerships, multinationals and trust structures in offshore jurisdictions.• Investigate transaction monitoring and screening alerts for potential money laundering and sanction risks, make outbound calls and conduct background search when alerts are triggered, escalate suspicious matters to the appropriate level. • Manage operational risk within the branch via the implementation of supervisor override and control procedures.• Prepare regular updates of Business Continuous Plan (BCP) and Business Risk Analysis (BRA) for branch manager and Risk line management. • Prepare and present regular risk and compliance reporting required by the regulator and headquarter, including AUSTRAC reports, monthly complaints report, quarterly Key Risk Indicator (KRI) reports and responses to audit reports. • Conduct regular training to the front-line staff on the compliance and operational risk related areas to ensure they are aware of red-flags and work in accordance with the established policies & procedures. • As part of BOC Australia’s compliance task force, liaise with stakeholders, perform data analysis, conduct cure procedures to ensure the bank fully comply with its reporting obligations under FATCA and CRS.

• Build effective relationships with customers and use needs-based conversation to help both personal and corporate customers with their general, account, transaction and mortgage-related inquiries and turn inquiries into realized sales.• Utilize exceptional customer service skills to provide seamless branch experience to the branch’s high net worth customers by meeting each customer’s end to end banking needs. • Onboard new clients by handling individual account, joint account, corporate account, trust account and overseas account opening applications and perform KYC/AML/PEP and sanction checks. • Make outbound calls to conduct ongoing customer due diligence to ensure customer details are true and correct to avoid criminal activities such as fraud, money laundering and terrorist financing.• Manage a portfolio of branch’s corporate accounts, outperform KPI by effectively facilitating and dealing with client’s substantial foreign exchange transactions, deposits and remittances on a daily basis.