PROFILEHighly personable Human Service Professional and a passionate trainer with Management skills and is totally committed to the satisfaction of the employer, Over 15 years of work experience in the areas of Hospitality and Customer Service, Exposure to various global cultures has enabled to train more than 2000 participants all over India in Management & Hospitality.Areas of Training expertise:• Communication Skills & Personal Grooming• Customer Service & Business Etiquette• Team Building & Stress Management• Problem Solving & Conflict Resolution• Leadership & Presentation Skills• Performance enhancement & Competency based training• Personality Development & Soft SkillsCAREER HIGHLIGHTS• Talent for identifying needs of the customer and presenting appropriate resolution.• Demonstrated ability to gain Customer’s trust and provide exceptional follow-up, leading to increased repeat and referral business.• Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve Guest satisfaction ratings.• Expertise in resolving escalated Guest service issues.• Secured numerous company achievements for delivery of exceptional Customer service.• Proficient with OPERA, PMS and MS Office