Louisa Spokes Email and Phone Number

As co-owner of ACT Bootcamp, my main duties include membership sales, organising and running bootcamp session and maintaining our social media platforms.- Working with clients with a range of injuries and fitness levels- Running a variety of session types ranging from HIIT, boxing, body weight, resistance or heavy weight training, TRX training, cardio, circuit training and more- Applying motivational strategies to help clients push through their mental barriers to improve their fitness- Encouraging all clients to exercise as hard as they can- Running seminars on a variety fitness and nutrition related subjects, with the guidance of an Australian Practicing Dietitian (APD)- Running fitness and weight loss challenges, encouraging clients to exercise safely and eat healthily - adhering to the Australian Dietary Guidelines (with the guidance of a APD)

As an administrative assistant at Stellar, my main role is to manage member retention via phone call/text message, as well as booking member appointments and filling in for personal training or group exercise classes where needed.- Managing member retention- Dealing with customer enquiries and complaints to ensure a high degree of satisfaction- Working with club databases such as Clubwise, Club Hub, Powerdiary and Links- Filling in for various personal training or group exercise shifts where needed

In this role, I manage all appointments and bookings for the staff members as well as the majority of the administration work and bookkeeping- Liaising with other businesses- Managing employee schedules- Booking appointments and organising meetings- Data entry - Working with data entry platforms such as Xero, Tradify and proMAP

In this role, my job was to make sure the gym floor was running smoothly and look after a team of 10+ staff members.- Managed other staff members and provided staff training- Achieved KPI targets set by the franchisee owner- Liaised with other businesses and organised internal and external crosspromotions- Delivered ongoing support to both staff and club members- Dealt with customer enquiries and complaints to ensure a high degreeof customer satisfaction- Assisted with the opening of the new Health and Wellness Facility - Stellar Canberra

As a club manager at Anytime Fitness, my main duties included membership sales, administration, management of staff members and making sure the gym was running at a high standard.- Managed other staff members and provided staff training- Sold and managed client memberships- Gym maintenance- Achieved KPI targets set by the franchisee owner- Liaised with other businesses and organised internal and external crosspromotions- Delivered ongoing support to both staff and club members- Delt with customer enquiries and complaints to ensure a high degreeof customer satisfaction- Ran financial/ statistic reports and entered data into an onlinesystem

Whilst working as receptionist at the Southern Cross Health Club (SCHC), duties mainly included maintaining member satisfaction (via gym cleanliness and building rapport with the members) and working on databases. As a personal trainer, my role was to maintain the member rapport on the gym floor as well as performing fitness measurements, writing up gym programs, and personal training. From this role, I was promoted to club manager at Anytime Fitness.- Collected basic anthropometry and conducted physical fitness testing- Provided general nutritional guidance in accordance with the AustralianDietary Guidelines- Instructed group exercise classes- Provided goal setting sessions and supported clients in helping themachieve their health goals- Sold memberships to clients and booked appointments

As a sales assistant at Capital Chemist the focus was predominately on customer service, basic sales and providing general advice on certain pharmaceutical products.- Provided a high level of customer service- Learnt about and communicated the use of pharmaceutical products tocustomers- Handled cash and utilised the cash register on a daily basis- Dealt with customer enquiries and complaints to ensure a high degree ofcustomer satisfaction- Maintained cleanliness of the store