Louisa Fryer Email & Phone Number

London, England, Gb

London, Gb

Supporting the brilliant Lets Talk Talent team with leadership development and executive coaching.

Creating cultural change with the impressive and very talented team at Elev-8 Performance on a part-time basis 🪄

I’m completing a semi-intensive ILM 7 Executive Coaching and Mentoring programme with In Good Company, which is a qualification and experience I’ve wanted for a number of years. In the meantime, I’m open to Associate and Consultancy opportunities.

London, England, Gb

This has been a fantastic role giving me the opportunity to use my strengths in strategic thinking, relationship development, innovation and problem solving to a broader and more senior level. Working in a Group role, across five business units totalling approx 3000 colleagues, 80% are warehouse based. I have lead a small team to deliver welcomed cultural change and upskilled 500 people leaders at all levels.Top achievements include:✨Design and in-house delivery of a cultural change leadership development programme Leading at Restore' which has lead to an increase in ongoing coaching conversations and a steady increase in online learning on our valued 'Coaching Culture' performance platform. Approx. 90% of leaders claim greater confidence after the programme which provided tools and techniques plus includes a behavioural framework benchmarked to national levels 3, 5 & 7. This programme continues to deliver significant Return on Expectation amongst a community who largely haven't had leadership development before.✨Establishing our wellbeing proposition. This is a personal win for me given my personal value around the topic. Our model covers four key aspects of wellbeing which we researched. We've developed a digital home for all wellbeing resources, ran offline campaigns to promote Colleague Support services, taken our reporting on types of absence to the next level, that includes whether its stress related, at what age and gender, supporting our community of MHFA more proactively and seen our EAP service reach a steady increase of usage each month.✨ Establishing Colleague Networks and collecting DEIB personal data from Colleagues. Starting with a low base of data across the protected characteristics, we worked engaged our Leaders & Colleagues in a campaigned called This Is Me designed to get us to at least 60% data completion giving us a richer insight into the landscape of protected characteristics across the workforce & develop our data led DEIB strategy.

London, England, Gb

I absolutely loved my time at The Body Shop. I joined at the time that they had established their three core values and had partnered with a brilliant boutique consultancy in London who specialised in purpose driven leadership. From there I lead a small team to deliver our part of the broader cultural change programme which included global induction, embedding our values and delivering a three day Purpose Driven Leadership programme (PDLP) for leaders and Store Managers globally. The PDLP included strengths focus approach, powerful NLP techniques and touched on the things that make The Body Shop stand out such as activism. I further developed my skills of working in a matrix organisation and on a global scale, plus took my facilitation skills to the next level. I most enjoyed meeting people from around the world, taking them on their 3 day leadership journey and seeing the results.Proudest achievements: ✨ The PDLP delivered an increase in like for like sales which varied amongst regions.✨ Developing an online global induction programme ✨ Taking the PDLP online and creating Wellbeing modules which we delivered globally during the pandemic to drive connection during that first lockdown.

Salford, England, Gb

I was promoted into this role and thoroughly enjoyed the focus on leadership development and talent. This was a role that further development me as a leader. Top achievements include:✨I led developing the Leadership framework, called the Leadership Agreement, which was a set of behaviours with accompanying development tools and a bespoke team workshop to help address strengths and development actions. This was a product that served the business during that phase of cultural development. ✨ We delivered various talent development activities from Early Careers to ExCo that aligned with business priorities and built capabilities plus supported career development. We simplified our approach to talent management and introduced a talent risk calculation to help us identify with clarity the roles and people that were at higher risk.✨ We revolutionised our approach to performance management, moving away from annual / bi-annual cycle towards a more OCR aligned approach. This included changes to the HRIS, training for all colleagues and line managers plus tracking impact through reporting and stakeholder management.

Salford, England, Gb

I loved this role because I led on a variety of developmental initiatives across the business enabling more relationship development, and problem solving as I designed and implemented solutions to meet key stakeholders needs. Top achievements include: ✨Co-designing and co-delivering a Digital skills programme we called Talk Digital. This was in partnership with a leading digital skills agency and enabled over 100 colleagues to complete a fun, engaging and relevant online development programme. This included sessions led by our SME's that brought the programme to life by explaining how TalkTalk applies the learning from each module. ✨Leading on the embedding of our revised values. This includes all the products, processes and training that weaved the values throughout the people lifecycle. I worked across the HR community, and delivered countless engagement sessions with teams across the business. I also tracked our performance data across a number years, presenting back the cultural shift and changes plus proposing further recommendations to enhance the transformation we we were leading on.

Salford, England, Gb

Initially, the business was recruiting for a project manager to lead on implementing Workday Learning, as an Early Adopter. I then approach the HR leadership team and asked if they would consider me to take the role. I knew I hadn't done something like that before but it was a good opportunity to learn. After discussing what support I would need, and how we would manage the work I was doing at the time, I got the secondment.Top achievements include: ✨ A trip to Silicon Valley to work directly with the product development team which has led to the product now available today. ✨ Developing our learning culture and attitude towards learning in the business. This was in partnership with our communications teams and involved campaigns to drive education and awareness about learning in the run up to Go Live, and included more campaigns to drive adoption. ✨ We went live with zero technical issues!

Salford, England, Gb

This was my very first job at TalkTalk, and was the start of a brilliant 4.5 years to come with some of the best leaders I have had the pleasure of working with. I developed my influencing skills, commercial thinking and understanding of digital tools this role. Top Achievements include: ✨I revolutionised our flagship Mentoring programme which saw record high applications and matching of colleagues with senior leaders providing best in class Mentoring. This involved lots of influencing because the programme was highly regarded and a long standing product for the HR community but I saw opportunities to improve it and took it to the next level.✨ I enhanced the existing Spot Coaching programme which meant all coaching spaces were booked and we never lost investment, plus could report on impact of the programme which led to its permanent fixture in budget and annual plans. ✨ I examined investments on training and development and proposed cost changes plus enhancements we then made to get stronger ROI and engagement.

London, Gb

I took this opportunity because it meant setting up an L&D function and working with a brilliant HR Director who had been my mentor for the year leading up to me joining.Top achievements include: ✨Designed and delivered the Brighter Retail Programme, aimed for all Sales roles in stores. This included a competency framework, and NLP based sales training that demonstrated an uplift on LFL sales across the regions whereby the leaders supported engagement and adoption. ✨ Business partnering with key teams around Headoffice to drive performance within Buying and Merchandising.✨Redesigning our approach for inducting new starters into the brand globally, leveraging resources and collaborating with key stakeholders across the business.

London, London, Gb

I loved my time at ASOS, I flourished even further during my time in this fun and fast paced business and made great friends for life too.Top achievements include: ✨ Partnered with the Buying & Merchandising teams and leaders to re-design and roll out the job role competencies for Buying Administrators to Senior Buyers, and the same for Merchandising. ✨ Designed and delivered a Customer Service Team Leader Management Development Programme which comprised of bite size & interactive sessions along with a 360 assessment pre and post training in order to track measurable improvement plus 1:1 coaching. This resulted in a sustained increase of 25% in their teams’ productivity.✨ Translated data integrity issues into Right First Time education cards to help system users inputting the right information at the point of order raising, immediately raising accuracy from 60% to 98%.✨ Partnered with HR to redesign the Performance Review process, documentation and trained the whole business with a training video that I designed and directed with a limited budget. This led to an increase of completed review documentation and quality of SMART objectives.

Watford, Gb

During my time at TK Maxx, I went from PA to the Marketing Department to a qualified, competent and valued L&D professional. I had a great time and am thankful for time in this brilliant business, whose leaders supported me and helped me find my career in Learning and Development. Top achievements include: ✨Partnered with Merchandising to support the Assistant Merchandiser Development Programme to design and deliver an accelerated learning experience involving subject experts, which led to an increase in UK sales of just under £1m and promotions within 12 months. ✨ Successful delivery of core behavioural workshops to Associate and Managerial levels within Home Office and Distribution environments. Subjects include Situational Leadership, Coaching (GROW model), Influencing, Managing Difficult Conversations, Mentoring, Presentation Skills, Performance Reviews and Corporate Inductions at both the UK & Germany Head Offices.

Reading, England, Gb

Education record

Foundation In Transpersonal Counselling & Psychotherapy