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20+ years working at the forefront of Insight & Data, Innovation, Digital & Experience; building and developing large global teams, launching and embedding capabilities and supporting business programmes to understand and deliver to their commercial strategy. Always looking for ways to enable all businesses to access expert level advice that often remains behind big company walls. Leadership | Consumer Insight | Market Research | CRM | Innovation | Change Management | Digital Development | Strategy | Data Transformation | Trend Watching | Building Capabilities | Content | Single Customer View | Analytics | GrowthGlobal | Omnichannel | Retail | Luxury | Media | Entertainment | Music | Publishing | Audiobooks | Digital
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Director And FounderForward ThoughtLondon, Gb
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Director/ FounderForward Thought Apr 2021 - PresentLondon Area, United KingdomStrategic consultancy services: Insight, data, research, innovation, and strategy projects involving AI, qualitative, quantitative, primary and secondary data sources, CRM, digital, social, market & voice of the customer with large and small clients
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Consultant/ Co-FounderAudience Strategies Apr 2021 - PresentGroup of independent experts who develop capabilities that help businesses be strategic about growing their audience through the use of AI, Technology, Research, Data Analytics & Data Science. Working with exceptional media, retail and entertainment clients using various methodologies; from structuring Insight departments and consumer segmentations to digital demand and CRM. -
Group Strategy DirectorS-Ventures Plc Sep 2021 - Nov 2022London, England, United KingdomSupporting S-Ventures PLC to develop their customer focus: Consumer PR, Acquisition support and Consumer Insight across the group company and the individual brands. A great insight into fast moving start up culture after years in corporates! -
Head Of Insight & AnalyticsHarrods Feb 2019 - Apr 2021London, United KingdomRe-structured & led a large Customer Team to support the loyalty programme, CRM, Insight, Primary & Market Research and Analytics across Harrods. Developed the first customer focused dashboards, Models and a full Data Transformation programme covering new platforms for SCV, CDP, Marketing & Analytics. Evolved Customer Experience Measurement programme to be best in class. Developed new Digital Analytics team to optimise Harrods ability to make data driven decisions. -
Group Insight & Innovation Development DirectorHachette Uk Jan 2015 - Dec 2018London, United KingdomReporting to the Group Deputy CEO, created global research, Insight and CRM departments from scratch supporting innovation & new product development; delivering multiple successful projects. Supporting the business to create data driven strategies. Launched & rolled out multi country and multi company CRM system leading to improved business metrics. Worked on wider strategy projects (e.g. leading Audiobook Strategy & support for M&A) and innovation with a particular focus on Digital. Launched successful new products to market (which subsequently won awards) and delivered a group wide Trend-watching Programme.Rising Star Bookseller Award 2013Lagardere Innovation Award -
Group Consumer Insight DirectorHachette Uk May 2013 - Jan 2015London, United Kingdom
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Vp Of Global Consumer InsightEmi Music 2011 - Apr 2013London, United KingdomReporting to the EVP Global Strategy, developed then led a 30 Country Insight Programme utilising segmentation, music tracking, big data (apple, spotify etc.) and working across the business to support strategy – both A&R, Marketing & Operational. “One of the most valuable segmentations we have ever seen”- Millward Brown’s independent audit of EMI’s segmentation -
Director, Global Consumer InsightEmi Music Nov 2008 - Nov 2011
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Company Director & FounderM-Lab Research (Later Sold To The Munro Group) Jan 2004 - Oct 2008
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Global Research ManagerMaven Research 2002 - 2004
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Senior Research ExecutiveNop World, United Business Media (Now Gfk) 1999 - 2003
Louisa Livingston Skills
Louisa Livingston Education Details
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History And English -
Oxford High School
Frequently Asked Questions about Louisa Livingston
What company does Louisa Livingston work for?
Louisa Livingston works for Forward Thought
What is Louisa Livingston's role at the current company?
Louisa Livingston's current role is Director and Founder.
What is Louisa Livingston's email address?
Louisa Livingston's email address is lo****@****ail.com
What is Louisa Livingston's direct phone number?
Louisa Livingston's direct phone number is +4420787*****
What schools did Louisa Livingston attend?
Louisa Livingston attended Brunel University, Oxford High School.
What skills is Louisa Livingston known for?
Louisa Livingston has skills like Customer Insight, Online Research, Consumer Insight, Advertising Research, Digital Marketing, Consumer Behaviour, Segmentation, Marketing Research, Market Research, Digital Strategy, Digital Media, Analytics.
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Louisa Livingston
Dhaka -
Louisa R. Livingston
Past Member Of Editorial Board At Group Editorial Board (Journal Of Eastern Group Psychotherapy Assoc.)New York, Ny1nyc.rr.com1 +191751XXXXX
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