Owner and lead photographer for Lou3 Photography

Provided detailed customer service, accounting help, and tech support to internal and external stakeholder groups navigating the New York State Local Retirement System (NYSLRS). • Analyzed the project team’s daily, weekly, and monthly phone interactions and emails to create a metric deliverable to executives in a detailed report showcasing call volume, client interaction time, quantity of calls, and other internal measurements.

Directed \ coordinated the design and production of print and multi-media collateral, HTML e-mail campaigns, social media campaigns, and various reports for a high-volume marketing department and an in-house print shop servicing over 65 cultural, educational and entertainment venues across the country. Company was sold.• Established purchasing and inventory management system for in-house print shop saving over $100K per year.• Analyzed and led the redesign of the Drupal website to increase sales, increase participation of programs and events, as well as increasing overall customer satisfaction for site visitor traffic.• Curated exceptional value by managing project schedules, communications with project team and stakeholders, and effectively negotiating vendor pricing on supplies / equipment saving over 11% or $13K on materials and expenses annually.

Served as lead liaison for Dept of Emergency Management and Homeland Security to state / federal agencies creating partnerships and coordinating outreach, training events, volunteers, Geographical Information System (GIS) work groups, flood inundation maps, and emergency management response activities. Participated in State Emergency Operations Center (SEOC) activations and State and Federal capability exercises, drills, table tops, and simulations.• Led and optimized FEMA-funded Community Emergency Response Team (CERT) program and acted as central point of contact for deployments, training events, stabilized volunteers, first responders, and constituents, increasing volunteer participation, effectiveness, and CERT brand recognition.• Co-led statewide optimization of Local Emergency Response Plan (LEOP) template and statewide disaster management system, boosting critical response times, agency interoperability, and providing better service experience for 262 towns while amplifying overall situational awareness and coordination capabilities for first responders.• Coordinated state agency work groups on Geographical Information System (GIS) data and projections, enhancing emergency management capabilities and specific data collection statewide.

Operated as remote lead liaison for Dept of Animal Science creating outreach opportunities and generating public support for USDA grant project regarding costs and challenges of integrating biosecurity and emergency management protocols on Vermont dairy farms.• Designed and coordinated first of its kind 3-day 30-person agro-security conference, resulting in collaborative strategies to influence and create statewide policies dealing with animal disease disasters.• Planned, led, and coordinated full-scale emergency decontamination exercise, which highlighted gaps in current USDA procedures surrounding animal disease contamination.• Coordinated 2 public information forums, 4 radio interviews, 3 appearances on local newscast inserts, and 6 newspaper articles, promoting importance of on-farm biosecurity practices.