MSP Service Provider Project Planning and Implementation Work with a variety of Vendors for different clients Network Infrastructure VLAN Implementation Consulting and implementation Wireless Consulting and implementation New Server Implementation Small Business Server/Essentials Standard Server/Enterprise Existing Server Upgrades Active Directory Setup, Configuration and Maintenance Complete Desktop Support - Windows, Mac and Android/iPhone mobile devices Office 365 Administration and implementationGround up complete Infrastructure install, forklift upgrades or select upgrades of aging infrastructure.

Network InfrastructureWireless Consulting and implementationNew Server ImplementationSmall Business Server/EssentialsStandard Server/EnterpriseExisting Server UpgradesActive Directory Setup, Configuration and Maintenance Complete Desktop Support All Windows PlatformsMac OSDisaster RecoveryBackup Solutions Windows Backup Backup Exec Carbonite AppasureeFolder Restore Files and Folders from BackupsComplete Desktop SupportHardware and Software troubleshooting and repair Desktop Laptop ServerRemote support Desktop Laptop ServerOffice 365 Administration and implementationsWe manage many different clients and they all have different configurations. This means having a vast knowledge of different Line of Business applications (including proprietary applications), Operating Systems, software configurations, AD structure and remote desktop services. We also need to know a how to configure and troubleshoot many different types of business class printers and multi-function devices.

• Extensive use of client side VPN software• Remote Desktop Client as well as many other kinds of remote desktop software• Troubleshooting issues with Firewall, Remote Desktop and Antivirus problems• Phone support for proprietary software and Windows Server troubleshooting• Travel with onsite installation and troubleshooting of proprietary software

Manage student techniciansProfessional attitude dealing with vendors, students, and staff.Extensive phone support as well as the ability to explain procedure in layman termsTroubleshoot/repair all types of problems associated with laptopsEfficient locating and updating drivers (OEM and aftermarket)Extensive use of multiple backup solutions to backup and restore users data safely before and after the upgrade, repair or re-installation of OS

PNC Refresh Project

Specialize in laptop hardware diagnosing, troubleshooting and repair.Custom built home computers to customer's specificationsManaged, analyzed, and successfully diagnosed and solved data communication problems for computers and printersMonitored system performances and provided security measures, troubleshooting and maintenance as neededTested and evaluated hardware and software to determine efficiency, reliability, and compatibility with existing system

Installed and upgraded POS systems, Replaced Network Racks and components and installed WAPs.