Louis Biaggi Email & Phone Number

Paris, Fr

Paris, Île-De-France, France

Paris, Île-De-France, France

• Drive worldwide CRM objectives setting, working with local managers to ensure strategic alignment and target achievement• Lead the review of local CRM action plans, guaranteeing adherence to targets and consistent execution across regions• Define CRM strategies for key marketing launches, leveraging data-driven insights and market trends• Lead NPS initiatives on a global scale• Support the definition of the CRM vision and roadmap, aligning strategies with business objectives and long-term growth plans

Paris, Île-De-France, France

Lead transformation projects focused on enhancing the omnichannel client experience in retail and improve how sales associates manage, expand, and maximize the value of their client portfolios.1. Clienteling: Orchestrate the development and implementation of a revamped clienteling approach across our global network of 350+ stores, involving over 2,000 sales associates• Define the overall strategy, build business cases, plan project execution, and onboard all key stakeholders• Collaborate with CRM teams to create a comprehensive global clienteling animation plan• Own the development roadmap of the Clienteling app• Monitor the performance of clienteling activities2. New Business Models: Lead the change management process for our field teams in Europe, following the implementation of new distribution models• Manage the retail aspects of the deployment projects • Optimize and streamline retail processes within concession distribution model• Develop training materials to equip field teams with the necessary knowledge and skills to adapt to the new business model3. Retail Business Intelligence (BI): Revamped all BI tools within our retail organization, from sales associates to top-level management• Design and implement new reports and dashboards that aligned with the evolving challenges faced by field teams• Introduced client knowledge indicators throughout the organization, enhancing client-centricity of our retail

Hong Kong

Responsible for project execution within the strategy & operations excellence practice with a focus on digital transformation, operating model design and operations & supply chain optimization for Retail companies (mass-market, cosmetics, travel retail, luxury).Project experience includes:• Digital Strategy and Organization Transformation: Conducted a Retail systems and capabilities assessment across 11 countries and 15 brands, to then derive a retail digital transformation roadmap – Leading global luxury cosmetics group, Asia Pacific• Customer Journey and User Experience Design: Helped a retailer design its user experience and customer journey for its Point of Sale system to enhance the customer experience at the store - Global luxury travel retailer, Asia Pacific• Change Management: Led the Change Management activities for a major retail systems roll-out across Asia, including 5 countries and more than 1,000 stores – Global luxury cosmetics retailer, Asia Pacific• Digital Strategy and Transformation: Helped the CIO office to design its strategic vision and built a new operating model. Focused on improving the interface between the IT department and other entities, designed a more agile process to foster innovation, and standardized the support model - Leading Asian mass-market Retailer, South-East Asia• Digital Transformation and Roadmap: Supported a client in evaluating its end-to-end supply chain processes, focusing on network design, forecasting, promotion management and ecommerce distribution centers to support the multi-channel strategy. Designed a technology implementation roadmap - Leading Asian mass market Retailer, Hong Kong• Strategy and Organization Transformation: Took part in the design of the new merchandising organization to enhance its customer proximity and adapt to the newly designed operating model - Leading Pan-Asian mass market Retailer, Malaysia

Hong Kong

Master'S Degree, Supelec - Information Technology

Supelec - French Grande Ecole, Engineering School Coursework included: - Information Technology - Telecommunications - Computer Science.

Master Of Science (Msc) In Management Science And Engineering, Industrial Engineering

Coursework included: - Logistics and Supply Chain Management - Global Manufacturing Strategy - Quality Management - Production Management.

Pcsi/Pc*

Two-year post-secondary intensive program in Advanced Physics and Mathematics leading to the nationwide competitive entrance examination.