Louis Brosse Email & Phone Number

Paris, Fr

Wizway Solutions is the world's first consortium dedicated to contactless mobility. A joint venture between Orange, Gemalto, RATP and SNCF, it harnesses the expertise of each of its four partners to offer Transport Organising Authorities and transport companies a modern and simple ticketing solution that will facilitate door-to-door travel for all passengers.Using mobile devices that are compatible with NFC (near field communications) technology, passengers are now able to purchase tickets anywhere, anytime with their mobile app, and store these tickets securely on their smartphones using Wizway Solutions' easy to implement API.When travelling, passengers will simply pass their cellphones over readers or terminals. A mobile device will suffice for travel, even if it is out of battery or switched off.The solution is available to OTAs et carriers since Dec'2016, and will be deployed to the general public from Q2 2017.

La Plaine Saint-Denis, Fr

SNCF's retail network consists of over 370 branches nationwide accounting for over 2 Bn€ sales, with a workforce exceeding 4,000. I am leading the teams contributing to this exciting transformation programme aiming at fully reengineering customer service to simultaneously improve customer satisfaction, develop sales, and reduce operating costs.The project is to be one of the largest investment & modernisation programme in recent years, encompassing all aspects of retail experience. Our new store concepts in Paris La Defense, Paris CDG, Montpellier, Tours have already received more than 3 M customers, enhencing customer experience through better care, modernisation and digitalization, leading to an improvement of +24pts of NPS.The project also includes a full IT revamp of all sales tools, based on the latest digital technology that is starting with the launch of new ticket vending machines from March'16.

Paris La Défense Cedex, Fr

As a member of the company's executive committee, I am responsible for all product lines (transportation, lodging, car rentals, inclusive tours, e-packages....) sold on the website and their sales development. Heading a team of 22 people in product management, project management & e-commerce, turnover growth has exceeded 300 M€ annually since 2010, making voyages-sncf.com a top european travel agency with yearly sales exceeding 3 Bn €.My team has succeeded in implementing key customer improvements with visible effects on customer satisfaction and sales: flexible calendar search on train fares, addition of cruise, skiing, ferries, low cost airlines, vacation rentals...Also played a major role in business negociations with key partners, leading to major new partnerships being signed with providers or shareholders.

Paris La Défense Cedex, Fr

Was fully responsible for Train product selection, IT project management, merchandising, sales developement. My team of 8 has strongly participated in the massive 1 Bn€ sales growth over this 3-year period through introduction of new solutions: exclusive internet promotional pricing, iDTGV, first european air/rail fare comparison, new insurance plans....

La Plaine Saint-Denis, Fr

Implemented new products, services and pricing policy to a portfolio of 180 daily TGV and Corail trains accounting for more than 255 M€ annual turnover. Restored these trains to profitability by improving bottom line by more than 24 M€ annually through cost reduction & sales development.

Saint-Ouen, Île-De-France, Fr

- Managed a team a 3 salesmen in charge of developing car transport by rail- implementation of global european logistic solutions for the automotive industry- main customers: GM/Opel, VW Group (VW, Audi, Seat), Fiat, Toyota- implemented rail facilities at the new Toyota plant in Valenciennes (northern France)

Master, Management

Tourism Management