Louis Bustamante Email and Phone Number
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Accomplished Management Leader in Training & Development and Operations. Focused on achieving goals, delivering memorable customer experiences, increasing revenue, and creating brand awareness, all while promoting company culture. Skilled in creating curriculums/content, leading teams, delivering training, and managing LMS platforms. Strategic planner, able to increase efficiency and contribute to all business aspects.Primary skills include:- E-learning full life cycle implementation (Absorb, Docebo, MedTrainer, Litmos, Google Classroom, Relias) - Instructional design, creating custom training content (Adobe Captivate, PowerPoint, Canva, Camtasia, Snagit, iSpring, etc.)- Generative AI Tools- EMR's/EHR's (Prime Suite, eClinical Works [eCW], PACElogic, RMA)- Identifying and fostering company culture- Building engaging training curriculums from scratch & improving existing ones- Leadership development- Symposium Host- Classroom-style teaching- Conducting large-scale live Webinars (Zoom, Microsoft Teams, Google Meet, Webex)- 1 on 1 coaching- Recruitment & onboarding- Assembling and managing both large & small teams- Gamification- Building brand awareness - Improving Operations efficiencies- Compliance Training ( HIPPA /OSHA /Sexual Harassment Prevention / Company Policies etc.)- Customer Service Training- Technical Training- Sales Training - Overseeing both large and small call centersThis is just a glimpse of what I bring to the table. From building businesses from the ground up to leading large-scale operations, I’ve gained deep insight into what drives success across industries. My diverse experience allows me to navigate multiple roles with agility, always guided by a commitment to integrity, humility, and a relentless drive for improvement. Let’s connect—I'm always eager to collaborate and explore new opportunities.
Custom Design Gallery
View- Website:
- customdesigngallery.com
- Employees:
- 6
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Head Of Training OperationsCustom Design GalleryNew York, Ny, Us
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Learning ManagerTeambuilder Nov 2024 - PresentDesigned specifically for ambulatory care, TeamBuilder uses leading data science to empower leaders to predict and balance workloads by recommending optimal staff schedules. TeamBuilder unlocks workforce productivity, improves the user experience, and delivers actionable insights uncovering significant opportunities for efficiency. -
Co-Founder / Head Of PeopleCustom Design Gallery Nov 2023 - PresentWe are a collective of artists, jewelers, and craftsmen brought together to create fine custom jewelry masterpieces for all occasions. Visit our website to create your next luxury jewelry piece. https://www.customdesigngallery.com/
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Client Learning ServicesTabula Rasa Healthcare Feb 2022 - Oct 2024RemoteAnewHealth is one of the nation’s leading care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations that support them. With over 1,400 team members, we care for more than 100,000 people across all 50 states.Responsibilities include:- Work with leadership teams to strategize and identify specific client training and implementation needs- Stay up to date with the newest trends in content creation such as generative AI - Lead on LMS project for clients; designing the blueprint for curriculum, user experience, and creating content for the E-Learning platform: Was able to improve client testing scores by 10% with added improvements- Responsible for onboarding clients and project managing the implementation process: Maintained the highest average client scores on the team with an average score of over 90% from hundreds of providers trained and tested- Training initiatives focus primarily on systems training (EMR), best practices for all-inclusive patient care, and the PACE program for clients nationwide- Training's delivered in classroom style, forum conferences, 1 on 1, and webinars (Zoom, Teams, etc.) -
General Manager, Training & DevelopmentEssen Health Care May 2019 - Feb 2022Greater New York City AreaEstablished in 1999, Essen Health Care has become a staple in NYC communities as a "1 Stop Shop" for patient health care needs. With over 1,000 employees across 30+ locations in the Greater NYC area, Essen's in-house Providers & Specialists work hand in hand to help our patients achieve healthier outcomes. Responsibilities Include:- Delivering training content to over 1,000 employees across 30+ locations in the Greater NYC area:- Enrollment in our program increased by 274% during this time- Quality of productivity increased by 266%- Training initiatives focus primarily on Compliance, Customer Service, Sales process, Technical Systems (eCW, RMA, NowPow, Office 365, etc.), and the Health Homes program- Training delivered in large classroom style, conferences, 1 on 1, and webinars- Consult with department leads to strategize and identify role-specific training & development needs- Design tailor-made training curriculums- Develop & curate content for training using PowerPoint, Canva, Camtasia, Snagit, generative AI etc.- Collaborated with head of departments to design a blueprint and content for our Elearning platform- Responsible for recruiting, interviewing, and onboarding new employee candidates -
Contract ConsultantJefferson Frank 2018 - Mar 2019Greater New York City AreaJefferson Frank is the global leader in the Cloud Big Data contract industry. We focus on connecting our clients (End Users & Premium Partners) with our exclusive network of Cloud Big Data experts based on their business needs.Responsibilities include:- Help mentor and guide new hires to ensure success- Develop training materials for the team to use- Screen and qualify local expert candidates, specializing in identifying top talent- Use advanced marketing tools to connect with and stay up to date with decision makers, overseeing everything from client and candidate expectations, to interview processes, etc.- Negotiate contracts with clients and candidates- Manage sales pipeline using Salesforce CRM -
Director Of SalesSlidegenius: Presentation Design Agency Apr 2018 - Sep 2018Greater New York City AreaSlideGenius is the premier 24/7 global Presentation Design Agency. SlideGenius assists in telling stories visually through design and has provided presentation slide deck designs to over 2,000 global clients including Facebook, NBC, JP Morgan, NASCAR, Adidas, Delta Airlines, and more. Responsibilities include:- Recruit, manage, and develop outbound sales team members- Established a training program, coaching, monitoring, recording progress, and building reports on staff- Develop creative and successful outbound campaigns that increase sales as well as brand awareness- Attend networking events/business meetings to foster relationships with potential clients- Identify and establish KPI’s, analyzing what is most successful, and why- Manage customer pipeline utilizing Salesforce CRM- Prospect potential leads utilizing lead generation platforms, building new business- Initiate cold calls and emails, while overseeing outgoing communication of staff as well -
Director Of TrainingSaatva May 2015 - Apr 2018Saatva is a luxury E-commerce company that's been featured in Forbes & Fortune 500 Magazine several times as one of the fastest-growing privately held companies in America.Responsibilities include:- Create and oversee a new hire onboarding sales training program that helped increase sales by 800%- Responsible for managing and training a 24/7 sales & customer service staff of over 200 people that were voted by Google users as the highest-rated customer service in the industry for 3 years in a row- Worked with logistics team managers to increase the company's delivery success rate to 98.5%- Manage and develop a team of Trainers who oversee the training and development of the company staff, enhancing and refining customer relationships and satisfaction- Consult with heads of departments to identify training needs and strategize to achieve optimal results- Manage and create content for learning management software, allowing for both push and pull learning to reach all levels of learners and create a more consistent universal brand message- Develop and maintain knowledge repositories to ensure answers to any questions are a click away- Research and investigate competitors, building competitive comparison profiles to ensure our employees are industry experts - Utilize performance metric tools to analyze the effectiveness of training and adjust as needed- Identify strengths and weaknesses in individuals to improve employee development by creating individualized training- Implemented a gamification system to incentivize employee learning and development- Organize and deliver all past and current company memos, monitoring to ensure all employees are up to date on compliance policies and procedures- Enhance office efficiency by converting from paper documents/resources to an online-based cloud -
Front Of House ManagerWaterfront Crabhouse Sep 2010 - May 2015Greater New York City AreaKnown for having the finest Steak & Seafood, the iconic Waterfront Crabhouse has served the Long Island City community for over 35 years. Responsibilities included:- In charge of managing and overseeing the front of house staff, creating an atmosphere that led our business to increased customer traffic during my 5-year tenure.- In charge of training and developing new hires, making sure all are experts in product knowledge, etiquette, and how to up-sell- Increased sales by at least 20% on average.- Ensure all customers’ needs are met in a professional and friendly manner, all the while generating repeat business through positive experiences.
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Marketing Team LeadVector Marketing Jan 2008 - Sep 2010Greater New York City AreaEstablished in 1981, Vector Marketing is a multi-level marketing company focused on driving sales through creative campaigns.Responsibilities include:- Recruit/train & develop new staff, building one of the top sales teams at our branch- Managed a team, establishing KPI's, creating weekly sales goals, and ensuring that we met them through coaching sessions and developing sales strategies- Perform cold call sales and used the art of persuasion to attain in-person sales pitches/close meetings
Louis Bustamante Skills
Louis Bustamante Education Details
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Applied Mathematics -
Associate'S Degree
Frequently Asked Questions about Louis Bustamante
What company does Louis Bustamante work for?
Louis Bustamante works for Custom Design Gallery
What is Louis Bustamante's role at the current company?
Louis Bustamante's current role is Head of Training Operations.
What is Louis Bustamante's email address?
Louis Bustamante's email address is lb****@****rhc.com
What schools did Louis Bustamante attend?
Louis Bustamante attended Queens College, Nassau Community College, Forest Hills High School.
What skills is Louis Bustamante known for?
Louis Bustamante has skills like Customer Service, Learning Management, Employee Learning And Development, E Learning, Technical Training, Sales, Strategic Planning, Training And Development, Team Building, Organizational Learning, E Learning Implementation, Blended Learning.
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