Customer Resolutions Officer
Current• Assisting in account queries and changes, billing queries, customer complaints, and payment arrangements.• Identifying and solving consumer problems by addressing root causes.• Assisting customers in selecting the most suitable products or plans.• Implementing solution-based selling strategies to offer customers the best rates.• Delivering top-notch customer service consistently.• Advising customers on ways to maximize savings.• Practicing active listening to ensure the customers satisfaction.