Senior Front Office Consultant, Trading Departement, Client Delivery And Evolution Services
CurrentDelivering financial expertise for Murex customers in EMEA region, providing a wide range of services including training, evolution of the platform, implementation of new modules, and support activity in SaaS and on-premise context, working in agile and devOps mode using continuous integration and continuous delivery tools and processes. • Implementation consultant: gather business needs, define and design user stories with acceptance criteria, build and configure client requirements… Show more Delivering financial expertise for Murex customers in EMEA region, providing a wide range of services including training, evolution of the platform, implementation of new modules, and support activity in SaaS and on-premise context, working in agile and devOps mode using continuous integration and continuous delivery tools and processes. • Implementation consultant: gather business needs, define and design user stories with acceptance criteria, build and configure client requirements , manual and automated test, demo and deployment in agile sprints phases while preparing documentations and show and tell sessions.• Support of multinational clients: Handle production incidents, execute change and service requests, Follow up on cases raised by customers till resolution, analyze pricing of financial product, work on solutions and communicate procedures to ensure client satisfaction.• Coordinate and manage one of the biggest banks in Spain, guarantee production instance quality through optimized support, ensure client satisfaction and business objectives: o Organize support activities, define, and optimize staffing requirements.o Manage effectively the issues escalation to the appropriate level within the client’s or Murex organization.• Advising on Murex best practices in the organizational modeling in MX.3, transaction lifecycle management, confirmation and matching of transactions, settlements, position management, and financial reporting. Participate in upgrade, patch deliveries and extension activities. Align with the evolving Capital market trends, client needs and deliver trainings and assistance to the clients.• Interact with other Murex teams for the various missions assigned to ensure client satisfaction (in Product Division and Client Services Division) Show less
