I will be executing BPM (Business Process Management) projects with strategic impact for the Business Unit, Heat & Gas Systems (Marine Division), in close collaboration with process owners and other relevant stakeholders both within and outside the BU.

Leading a newly developed Customer Success department in the organization, my tasks include, but are not limited to:- Personnel responsibility- Leading and managing the team to ensure that we deliver exceptional customer service. This involves recruiting, frequent sparring as well as monitoring team performance.- Developing and implementing strategies, including defining protocols to manage support tickets, and ensuring timely resolution of client issues. - Continuously… Show more Leading a newly developed Customer Success department in the organization, my tasks include, but are not limited to:- Personnel responsibility- Leading and managing the team to ensure that we deliver exceptional customer service. This involves recruiting, frequent sparring as well as monitoring team performance.- Developing and implementing strategies, including defining protocols to manage support tickets, and ensuring timely resolution of client issues. - Continuously evaluating and improving support processes and procedures to enhance efficiency and customer satisfaction, by e.g. implementing new technologies or methodologies.- Ensuring cross-department cooperation within the company, such as development, sales, and delivery, to ensure a cohesive approach to current and future customer engagement. Show less

Managing and executing software projects for automated logistics solutions, e.g. for baggage handling in airports and automated warehouse- and distribution centers.My main tasks include:- Supporting the initiation process of a project- Creating project timelines and milestones - Internal and external project reporting, including direct reporting to the Head of Projects and Steering Group Committee on a monthly basis- Identifying risks and opportunities for the current or… Show more Managing and executing software projects for automated logistics solutions, e.g. for baggage handling in airports and automated warehouse- and distribution centers.My main tasks include:- Supporting the initiation process of a project- Creating project timelines and milestones - Internal and external project reporting, including direct reporting to the Head of Projects and Steering Group Committee on a monthly basis- Identifying risks and opportunities for the current or future projects- Internal and external stakeholder management as well as customer relationship management - Supporting in the development of the company's Project Excellence department - Initiating project evaluations to ensure that lessons learned and best practices will be noted for future projects - Occasional travel as the project requires Show less

Appointed by one of the five consortium partners, the Danish Chamber of Commerce in China, I entered my role as Communications Manager for the EU-funded project, the EU SME Centre in China, in October of 2020, and was in charge of marketing and communication activities for the phase III of the project, which was completed in March 2022. My main tasks included:- Developing the marketing and communication strategy to increase the Centre’s visibility;- Carrying out marketing… Show more Appointed by one of the five consortium partners, the Danish Chamber of Commerce in China, I entered my role as Communications Manager for the EU-funded project, the EU SME Centre in China, in October of 2020, and was in charge of marketing and communication activities for the phase III of the project, which was completed in March 2022. My main tasks included:- Developing the marketing and communication strategy to increase the Centre’s visibility;- Carrying out marketing campaigns on all communications channels including website, emails and social media;- Planning and monitoring related budgets;- Carrying out marketing research, data input and analysis as well as reporting and presentation;- Monitoring all marketing platforms including website, email campaigns, social media to ensure consistency in messages and tones, and provide client feedback to the team;- Monitoring and implementation of the Visibility Guidelines of the European Commission;- Participate in the meetings with the Centre’s partners and stakeholders to introduce the Centre and promote its services;- Maintain relationship and regular communications with key partners and stakeholders including embassies, chamber of commerce and other government agencies and EU projects and institutions;- Monitor the Centre’s customer service, including replies to clients’ and partners’ general enquiries; - Edit press releases and industry articles for the Centre’s website and media partners Show less

During my internship at the Royal Danish Embassy in Beijing, I was assisting with the planning and executing a new strategic project, within the Health Team of Trade Council China, to assess and to provide support to Danish small and medium-sized life science companies wanting to enter the Chinese market within the healthcare and life science industry. I have additionally been assisting in preparing official visits and business delegations from Denmark to China, as well as participating in… Show more During my internship at the Royal Danish Embassy in Beijing, I was assisting with the planning and executing a new strategic project, within the Health Team of Trade Council China, to assess and to provide support to Danish small and medium-sized life science companies wanting to enter the Chinese market within the healthcare and life science industry. I have additionally been assisting in preparing official visits and business delegations from Denmark to China, as well as participating in academic seminars involving Chinese authorities and attending meetings with Chinese and Danish stakeholders. Show less

Obtained a Les Mills Bodycombat instructor licens in October of 2017, and began working as a team instructor in Fitness World until July of 2018. On average I taught 2 classes a week and was also involved in event planning.

Living with a Chinese family, learning about Chinese culture as well as taking Chinese classes each week during the stay. Teaching English to the Chinese children was also a part of the stay. Having this first hand experience with the Chinese culture was very beneficial in my later studies in Chinese language and culture.