Louise Abel Email and Phone Number

In my current position I have helped to support the mobilisation of one of the largest Facility Management contracts in the UK. Alongside this, I have also been given the opportunity to lead a variety of mobilisation programmes by myself. The main areas of focus are to support the operations team, business development and the wider mobilisation team through the mobilisation programme. In this role I have dealt with a variety of tasks including: stakeholder and client management, deadline management, creation of project plans, risk and issue management, and co-ordination of teams across the UK.

Here, I directly supported the Sales Director and the Business Development team of twelve.- Reporting to the Sales Director to programme and manage all Chartwells and Defence, Government & offshore Sales activity- Tracking and reporting progress and sales activity status on a weekly basis to all stakeholders- Leading and chairing weekly calls for each sector and retention colleagues to manage pipeline activity- Support all sellers with project planning, resource issues, bid centre bookings and communication- Managing and resolving dependencies, such as resource, between the projects of the program - Communication and coordination relationships with key stakeholders- i.e Business Directors, Finance, Legal, Exec Chefs, Nutritionists, Bid Centre Team etc to manage the programme of activity- Responsible for the programming and handover of all Mobilisation activity, to the mobilisation team to deliver the new business pipeline to the business- Ensure sales handover to mobilisation and operations take place in a timely fashion upon award and ensure documentation is completed - Manage the completion of contract signature and the raising of capex numbers- in line with sales team, Legal, Commercial manager, operations, finance and mobilisation team.- Creating and managing comprehensive induction plans for new BDM’s within the team- PA duties to the Sales Director such as travel arrangements, diary and email management, expense claims, HR portal processing and all other adhoc duties

My time here was split between two main areas: firstly I was personal assistant to a Managing Director of a £80m business, secondly I managed a team of three Business Support Assistants.The personal assistant role focused on:- Inbox management- Diary management- Processing expense claims- Consolidating purchase card statements against receipts- Validation and sign off of expenses for 4 direct reports to MDAs the Business Support Manager duties included:- Full management responsbility of the 3 Business Support Assistants- Weekly payroll processing for the management team for the sector- Updating CRM on a regular basis with sensitive contract information- Ownership from end to end of the complaint process within the sector- Recruiting of new staff, including training and induction- Invoicing processing- Supporting the mobilisation of new business contracts (including the largest national contract for the entire business of 2016)

In my first management position I supervised a team of ten administrative assistants looking after a complex healthcare department within the prison service. My management duties included: day to day supervision, sickness monitoring, performance management and appraisals. Dealing with extremely sensitive information on a day to day basis within a high security environment was a key focus of the role.Other aspects included complaint management, staff recruitment, staff rostering and completing daily and monthly situation reports on the service, which included trend analysis.

In this role, I supported a wide range of positions which included: Consultant Psychiatrist and a team of four junior doctors.The support included:- Diary management- E-mail management- Producing letters and reports from notes- Liaising with other department support staff- Gatekeeper for the entire department

As result of a TUPE transfer I joined this Trust in December 2010. During this time I received a promotion to working for the Director of HR for the Trust.Alongside my previous responsibility, my new additional duties also included:- Meeting arrangement and co-ordination- Co-ordination of policy redesign across the merger of 3 Trusts- Responsibility for annual stationary budget- Co-coordinating and supporting 2011 training plan for the entire trust- Booking travel venues

During my time with the trust I was dedicated to the Assistant Director of HR.My job role included:- Diary Management- Inbox Management, including filtering and responding to e-mails- Producing correspondence relating to HR casework- Minute taking- Audio Typing- Answering telephone calls and message taking- Updating sickness and annual leave for the entire department- Recruiting of temporary staffing bank- Supervision for 6 months of an apprentice

I joined on an apprenticeship after leaving school with basic office duties. After a year I gained a permanent role as a Support Secretary/Administrative Assistant supporting the CEO and their team of PAs office.