Louise Bell Email and Phone Number

- Manage our teams of project, creative and R&D engineers, specialists and coordinators. Manage their operations through multiple simultaneous projects at various stages to successful completion. - Understand the product development process - Work with team members to ensure projects are on target, anticipating and working through challenges and utilizing the appropriate processes to facilitate collaboration and transparency. - Create clarity for the team and stakeholders on project deadlines and status; proactively communicating and overcoming obstacles. - Ensure that all areas of projects are on target including product development. - Utilize and develop systems and processes to create transparency on projects within the team and for management to ensure projects are on target. Streamline existing processes and develop additional when necessary. - Provide project directives using good judgment and problem solving skills - Establish priorities and allocate resources to reach goals. - Work team manager on the above and to align resources with department’s plans.

- Successfully implemented the intern program in 5/11, which resulted in hiring 2 qualified QA engineers, and 3 qualified development engineers.- Manage day-to-day activities conducting front end and automation testing of applications used to create and load test Mutualink servers.- Work with the Executive Staff and various teams to provide a clear vision and facilitate the execution of a results-driven Quality Assurance Process that is focused on: customer satisfaction, continuous product improvements, employee development and business growth. - Manage daily bug/scrum meetings, work with the development team on priorities fixes and features for current and future releases.- Implemented a small automation test team, which resulted in daily installs and sanity test, in high functional areas of the software.- Designed detail test plans and specifications that simulate the applications in a real‑time user environment; Wrote final test reports summarizing the status of products.- Developed test schedules for the SQA group outlining release cycles.- Preforms 60% test leadership 40% hands-on testing

- Working SQA manager responsible for managing SQA and Customer support, which included the customer beta programs.- Tested and debugged the Vgo application software, interoperability with IP, and 4G - Used debuggers to diagnose system and application problems.- Designed detail test plans and specifications that simulate the applications in a real‑time user environment; Wrote final test reports summarizing the status of products.- Manged daily bug meetings including, development, and customer support.

• Responsible for managing SQA interoperability labs, Austin TX, and Tokyo Japan, containing over 800 Polycom and competitor’s systems; The systems consist of video conference endpoints, Gatekeepers, Gateways, Multi Conference Units, Call managers, NAT/Firewall devices, and Servers.• Responsible for system solution testing, including testing of end-to-end customer solutions along with partnerships or other third party complex infrastructure. Partnerships applications included, MS Office Communicator, MS LCS servers, Avaya, and Edgewater • Efficiently managed budgets, equipment, and personnel needed to test next generation video conference products. Team consisted of permanent, contract and offshore workers, with size ranging between 7 and 15 people.• Coordinate and manage complex interoperability testing; consistently meeting 7 different SQA team schedules located across the Polycom divisions. Assign testing to team members based on test schedules, training schedules, and project schedules.• Responsible for over a dozen products across 5 major product lines ranging from embedded real-time appliances (ViewStation, FX, VSX) to PC-based solutions running on MS Windows platforms (iPower, ViaVideo/PVX, SE200, RMX2000). Supporting dozens of audio and video codecs across H.320, H.323, and SIP communication protocols. • Responsible for organizing internal and external interoperability test events, the external IMTC SuperOp events consisted of coordinating over 40 different companies, over 100 attendees, and supplying a full network infrastructure with the ability to test IP, ISDN, and SIP (www.IMTC.org).

• Managed the engineering and SQA lab, including the equipment and personnel to test different software components. • Played a key role in implementing integration testing of PictureTel iPower series products using a form of the Agile Method.• Developed and implemented integration test plans for the API, SDK, Web remote, and UI software prior to software released to SQA.• Responsible for building and testing different software components using ClearCase.

• Executed tests on several different software applications for Y2K problems.