Louise Boudreau Email and Phone Number

• Assessed and managed approximately 1000 monthly Survivor Income Benefit files• Proficient in three different payroll systems including a manual system.• Excellent customer service skills. Able to assess customer needs in a calm and efficient manner, defusing situations prior to escalation, resulting in increased client satisfaction. • Provide timely and effective file management.• Initiated successful improvements to the distribution of annual ‘Survivor Income Benefit’ follow up letters to claimants.• Maintained responsibility for daily electronic and paper notifications of claim to Plan Administrators and beneficiaries.• Acted as final approval, guaranteeing accuracy of cheques. • Provided back up to Life Claims Administration during absences.• Sole administrator responsible for staff claims.• High level of integrity and work ethic, maintaining the utmost privacy and confidentiality, as well as dealing with staff in a sensitive manner.

• As first point of contact for the company, acted as a brand ambassador, greeting and directing visitors in a professional manner.• Provided back up switchboard coverage; receiving premium payments, and booked conference rooms.

• Human Resources, Corporate Accounting, Computer Services Help Desk, Corporate Training Center, Corporate Computer Services, Corporate Office Services (switchboard and mailroom).